Grave Shift Security Officer

This position must meet all requirements of Horseshoe Baltimore Security but will be primarily posted in a Security vehicle patrolling the Parking garage and outdoor areas throughout an eight-hour shift. This position must:

• Have a valid Maryland Driver’s license with good driving record and no prior suspensions of driving privileges, (MVR will be reviewed.)
• Be a responsible and safe driver that is highly alert and safety conscious.
• Be a responsible, independent worker that can spend their work hours in a vehicle or foot patrol by themselves.
• Be excellent at de-escalation and safety awareness.
• Be outside in hot, cold, or inclement weather conditions for long periods of time.
• Have good communication and service skills in dealing with guests and other employees.
• Enforces company security/safety regulations.
• Guards transfer of money and chips from Change Booth to Main Cage.
• Performs all security/safety related duties.
• Represents company and its property to ensure all Casino regulations are adhered to at all times.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.

Must be 21 years of age · Must be able to work any day of the week and any shift · Must present a well-groomed appearance · Must be able to work independently · Must be able to sit, stand, or walk for long periods of time · Must be able to respond calmly and make rational decisions, when handling customer and employee conflicts · Must possess excellent written and verbal communication skills · Must possess the ability to interact in a professional manner with the general public