School Experience Rep

Who is CADY?

At CADY, we believe in going beyond the portrait. Since 1999, we’ve been redefining school photography with a focus on connection, creativity, and community. We’re the fastest-growing photography company in the U.S., and our mission is simple: deliver extraordinary experiences for extraordinary people - students, educators, and team members alike.

Who are you?

You’re a relationship builder, problem solver, and go-getter passionate about helping others succeed. You find joy in the details, thrive in fast-paced environments, and know that behind every school partner is a story worth honoring. You love rolling up your sleeves to make things happen - and celebrating milestones as a team.

Your role

As a School Experience Representative (SXR), you are the dedicated point of contact for your assigned schools. You schedule events, provide proactive support, and ensure a seamless experience for educators and students. From managing school accounts to coordinating Picture Days and Senior Roadshows, you are the heartbeat of our school partnerships.

What you’ll do

Top 5 Responsibilities

• Build and nurture strong relationships with yearbook advisers and school administrators through regular, personalized communication
• Act as the go-to resource for school questions, concerns, and support, offering timely and effective solutions
• Maintain accurate and complete customer profiles and school account information
• Schedule and confirm all school photography events with precision and attention to detail
• Collaborate with internal teams (studio, production, sales) to ensure smooth event execution

Additional Responsibilities

• Respond quickly to requests from the sales team and schools
• Track and manage all school interactions in the company systems
• Complete onboarding processes for new schools, including contract verification and setup
• Assist with seasonal and ongoing school-based projects and initiatives
• Ensure full visibility into school production and studio jobs

Job Requirements

• Must be at least 18 years old
• Must pass a satisfactory background check
• Excellent verbal and written communication skills
• Strong attention to detail and multi-tasking abilities
• Proficient with Microsoft Office and Google Suite
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a cross-functional team

Bonus points

• Experience working in or with schools
• Knowledge of yearbook production timelines or student-centered events
• Photography knowledge
• Familiarity with Adobe Creative Suite

Experience

• Minimum of one year customer service/account management experience (hospitality industry preferred)
• Proven customer support experience

Education

• High School diploma or equivalent

Physical Requirements and Environmental Factors

• Stationary for extended periods
• Extended periods of viewing computer screens
• Verbally communicate with customers and team members
• Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, and printers, music, and light foot traffic)
• Prioritize information/tasks