University Program Coordinator

AUSTIN

Full time

R56439

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Role Summary

University Program Coordinator – manages the renewal of University Program software contracts. This role focuses on maximizing customer retention, reducing churn risk, and making sure databases are up-to-date and accurate. There may also be opportunities to work on special projects.

Key Responsibilities

• Staying on top of renewals for universities accounts in North America to start adding other regions later.
• Proactively contact customers for renewals to make sure their licenses don’t go down.
• Maintain complete and accurate account data and activity records in Salesforce.com.
• Monitor order processing flow and resolve issues to ensure timely completion.

Day-to-Day Activities

• Provide support to university users with registration, renewals, support account creation and other questions that come up.
• Manage assigned renewal accounts for multiple academic product bundles.
• Work with Cadence IT, Order Management, Export Compliance and other groups as needed to complete tasks.

Required Skills and Qualifications

• Strong communication skills and ability to build long-term customer relationships.
• Proficiency with Office, Excel and able to work in multiple databases at the same time.
• Self-motivated, problem-solving mindset, and ability to work independently.
• Strong organizational skills and ability to manage multiple priorities.

Preferred Skills and Qualifications

• Experience with communicating with customer in email and on the phone.
• Familiarity with online renewal forms and back-end order flow management.
• Proficiency with Salesforce.com and Docusign
• Experience in working with AI tools

We’re doing work that matters. Help us solve what others can’t.

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Equal Employment Opportunity Policy:

Cadence is committed to equal employment opportunity throughout all levels of the organization.

• Read the policy(opens in a new tab) (https://www.cadence.com/content/dam/cadence-www/global/en_US/documents/company/careers/equal-employment-opportunity-policy.pdf)

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Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences.

Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world’s toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence.

Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.

Cadence is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.