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CACI

Service Now CMDB SME

Remote, United States

$61,600-$129,300 · Full-time

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Job details

Pay: $61,600-$129,300
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Service Now CMDB SME

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity:

CACI has an amazing opportunity for a ServiceNow CMDB Subject Matter Expert to join our mission critical team of experts on the JTMS program. This role will focus on maintaining CMDB health, data quality, and governance while supporting CMDB implementation and optimization initiatives.

Responsibilities:

CMDB implementation, configuration, administration & maintenance
Maintain CMDB health and data quality metrics
Monitor CMDB health dashboards and KPIs
Implement and maintain identification and reconciliation rules
Configure CI class structures and relationships
Manage data sources and integration points
Perform regular CMDB audits and data quality checks

Data Quality & Governance:

Implement CMDB data governance policies and procedures
Perform data reconciliation and deduplication activities
Validate CI accuracy and completeness
Manage orphan CIs and stale data cleanup
Create and maintain CI lifecycle workflows
Support CMDB maturity improvement initiatives

Configuration & Development:

Configure CI classes, attributes, and relationships
Develop transform maps and import sets for CMDB population
Create and maintain relationship types and dependency rules
Implement baseline and compliance rules
Configure CMDB health jobs and schedules
Develop CMDB dashboards and reports

Integration & Data Management:

Support integration of data sources into CMDB (Discovery, Service Mapping, integrations)
Validate data quality from multiple sources
Manage data conflicts and reconciliation issues
Support API integrations for CI data
Implement ETL processes for CMDB population
Document data flows and integration points

Stakeholder Management:

Work with application and infrastructure teams on CI accuracy
Support change management with CI impact analysis
Provide CMDB training and guidance to users
Create and maintain CMDB documentation and standards
Support incident and problem management with CI data
Partner with Discovery and Service Mapping teams

Qualifications:

Required:

Certifications:

ServiceNow Certified System Administrator (CSA) – Required
ServiceNow CIS - Data Foundations certification – Required
At least 5 years of CMDB configuration experience

Technical Skills:

Understanding of ServiceNow platform fundamentals
Strong knowledge of CMDB structure, CI classes, and data model
Deep understanding of identification and reconciliation rules
Experience with CMDB health monitoring and metrics
Knowledge of data quality management principles
Understanding of data modeling and CI relationships
Knowledge of transform maps and import sets
Basic scripting knowledge (JavaScript)
Understanding of CSDM (Common Services Data Model)
Familiarity with data integration concepts

Experience:

5+ years of experience with ServiceNow platform
Hands-on experience with CMDB implementation or maintenance
Experience with data quality initiatives or data management
Understanding of Discovery and Service Mapping integration with CMDB
Exposure to ITIL Configuration Management processes
Experience with data analysis and reporting
Bachelor’s Degree or equivalent experience
Secret Clearance

Soft Skills:

Strong analytical and data analysis skills
Excellent attention to detail and accuracy
Good communication skills with various stakeholders
Organized with strong documentation abilities
Process-oriented mindset
Ability to work independently on data quality tasks
Problem-solving approach to data issues

Desired:

ServiceNow CIS - Discovery certification
ServiceNow CIS - Service Mapping certification
ServiceNow CIS – Event Management
Experience with CSDM implementation
Knowledge of data governance frameworks
Understanding of ITAM (IT Asset Management)
Experience ServiceNow Analytics
Knowledge of data migration and ETL tools

What You Can Expect:

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$61,600-$129,300

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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