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CACI

Senior ServiceNow ITMS Developer

Remote, United States

$90,300-$189,600 · Full-time

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Job details

Pay: $90,300-$189,600
Job type: Full-time
Apply by: May 1, 2027
Experience: 10+ years of experience with ServiceNow platform
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Senior ServiceNow ITMS Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity:

We are seeking an experienced ServiceNow ITSM Senior Developer to lead the design, development, and implementation of IT Service Management solutions. This role requires deep technical expertise in ServiceNow platform development, strong understanding of ITIL processes, and the ability to mentor junior developers while driving strategic ITSM initiatives.

Responsibilities:

Technical Leadership & Architecture:

Lead the design and architecture of complex ITSM solutions
Provide technical guidance and mentorship to junior and mid-level developers
Establish development standards, best practices, and coding guidelines
Review code and configurations for quality, performance, and maintainability
Drive technical innovation and platform optimization
Lead proof-of-concept initiatives for new ITSM capabilities
Architect integrations between ITSM and other platforms
Participate in architecture review boards
Enjoy teaching mid and junior developers

Advanced ITSM Developmentt:

Design and develop complex ITSM applications and customizations
Build advanced Service Catalog offerings with complex fulfillment workflows
Develop custom applications using scoped applications
Create complex business rules, script includes, and UI actions
Develop advanced integrations using IntegrationHub, REST/SOAP APIs
Build custom widgets and portals using Service Portal
Implement Virtual Agent and chatbot solutions
Develop mobile applications for ITSM processes
Create advanced workflows using Flow Designer and subflows

Process Optimization & Automation:

Analyze and optimize existing ITSM processes for efficiency
Design end-to-end automation solutions across ITSM modules
Implement advanced SLA/OLA strategies and optimization
Develop predictive intelligence and machine learning solutions
Create complex approval workflows with dynamic approvers
Implement auto-remediation and self-healing capabilities
Design omnichannel support experiences
Optimize notification strategies and reduce alert fatigue

Enterprise Integrations:

Design and implement enterprise-wide integrations (email, LDAP, SSO, CMDB)
Develop integrations with monitoring tools, ticketing systems, and collaboration platforms
Implement bidirectional integrations with external systems
Create custom REST and SOAP web services
Develop middleware integrations and ETL processes
Implement real-time and batch integration patterns
Ensure integration security and error handling best practices

Reporting & Analytics:

Create reports and dashboards for ITSM metrics
Develop Performance Analytics content when available
Create executive dashboards for service delivery
Support compliance and audit reporting requirements
Analyze trends and provide improvement recommendations

Platform Administration & Governance:

Manage update sets and deployment processes
Implement source control integration (Git, Azure DevOps)
Configure instance security (ACLs, roles, data policies)
Optimize platform performance and scalability
Conduct security reviews and vulnerability assessments
Manage technical debt and platform health
Lead upgrade planning and execution
Implement disaster recovery and backup strategies

Knowledge Management & Documentation:

Create comprehensive technical documentation and solution designs
Develop and maintain knowledge base for internal teams
Create architectural diagrams and process flows
Document API specifications and integration patterns
Maintain development runbooks and playbooks
Conduct technical training sessions
Create video tutorials and enablement materials

Stakeholder Management:

Lead requirements gathering sessions with business stakeholders
Translate business requirements into technical solutions
Present technical solutions to executive leadership
Manage expectations and communicate project status
Provide effort estimates and technical assessments
Lead vendor evaluations and technology assessments
Participate in client-facing discussions and demos

Team Leadership:

Mentor and coach junior and mid-level developers
Conduct code reviews and provide constructive feedback
Lead development team ceremonies (standups, retrospectives)
Participate in hiring and intervie

Qualifications:

Required:

Certifications:

ServiceNow Certified System Administrator (CSA) - Required
ServiceNow Certified Implementation Specialist - ITSM
ITIL 4 Foundation certification (preferred)

Technical Skills:

Strong understanding of ServiceNow platform fundamentals
Knowledge of ITSM applications (Incident, Problem, Change, Request Management)
Understanding of ITIL processes and best practices
Experience with Service Catalog development and configuration
Basic JavaScript for business rules and client scripts
Knowledge of Flow Designer
Understanding of SLA configuration and management
Experience with notifications and email templates
Knowledge of UI policies, data policies, and ACLs
Understanding of integrations (REST/SOAP APIs)
Familiarity with reporting and Performance Analytics where applicable

Experience:

10+ years of experience with ServiceNow platform
Hands-on experience configuring ITSM modules
Experience developing Servi

What You Can Expect:

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$90,300-$189,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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More about this job

Skills

ServiceNow
IT service management
ITIL
Leadership
Teaching
Chatbot
Machine learning
LDAP
Collaboration
Data engineering
Reporting
Regulatory compliance
Git
Microsoft Azure
DevOps
ACLS
Implement ICT recovery system
Documentation
Stakeholder management
Requirements gathering
Team leadership
Give constructive feedback
JavaScript
Google Analytics

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