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Added just now
Director, Accounting
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Director, Accounting
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CACI

SAaaS Software Trainer

Chantilly, VA, United States
Chantilly, United States

$94,400 - $198,200 · Full-time

Apply on searchcareers.caci.com About employer

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Job details

Pay: $94,400 - $198,200
Job type: Full-time
Apply by: May 11, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Title: SAaaS Software Trainer

Job Category: Training

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity:

We are seeking a highly skilled SaaS Software Trainer to support the successful adoption of ServiceNow ITSM and IT Service Catalog solutions. Working alongside the All Spark ServiceNow development team, this individual will create engaging training content, develop learning strategies, and provide both online and in-person instruction to ensure users are equipped to leverage new system capabilities.

Responsibilities:

The SAaaS Software Trainer will work primarily with the All Spark ServiceNow software development team to develop training plans, packages and perform on-line and face-to-face training in support of a ServiceNow ITSM and IT Service Catalog software build.

The successful candidate will have the following required skills:

Knowledge of Agile Development Methodology
Knowledge of IT Service Management capabilities and best practices
Ability to work independently or with a team
Ability to learn a software capability as Engineers are building it, in order to train the user base once released
Excellent technical writing skills
Excellent communication skills to clearly convey use of the software
Excellent skills using Microsoft Office products – Word, PowerPoint, Excel
Excellent written and verbal communication
Excellent ability to present clearly to an audience in terms the user understands
Experience writing detailed and simple user guides and manuals
Experience demonstrating hardware and software to a diverse audience of technical and non-technical participants
Experience demonstrating hardware and software frequently on short notice or with little prep time
Experience demonstrating live in a hands-on or lecture presentation setting
Experience training hardware and software in Windows environments
Experience motivating uninterested training participants

Preferred Experience:

Experience setting up test environments, executing test cases, and tracking defects
Working experience with component, application, integration, and performance testing procedures and criteria
Working experience in defining acceptance criteria and coordinating and executing acceptance testing
Understanding of automated testing tools to include HP Quality Center, QuickTest Professional (QTP), LoadRunner, etc. as well as automation best practices strongly desired
Working experience in requirements traceability
Working experience with creating and executing test plans and procedures and documenting the expected and actual results
Hands-on experience in developing testing artifacts (performance test scripts, scenarios, monitors)
Ability to diagnose complicated performance issues based on analysis of performance tests execution results (Load, Stress, Scalability) and come up with recommendations for solutions
Experience working with multiple teams and coordinating automation testing efforts for various integration projects
Demonstrated initiative and ability to start, develop, and complete short- and long-term projects
Demonstrates accuracy and thoroughness in the implementation of project specifications and design requirements
Knowledge ServiceNow, as a user and/or tester.

Qualifications:

Required:

An Active TS/SCI Clearance with Polygraph
At least 3 years of experience working in in an enterprise IT or ITSM environment
University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience

Desired:

Demonstrated experience developing and delivering training materials, including self-help computer-based training (CBT) and video tutorials
2 years' experience in technical training of hardware and software
2 years' experience writing user guides and manual to technical and non-technical audience
Experience demonstrating in a hands-on or lecture presentation setting
Knowledge of Agile Development Methodology
ITIL V4 Certified
ServiceNow certifications

What You Can Expect:

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$94,400 - $198,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply on searchcareers.caci.com About employer

More about this job

Skills

ServiceNow
IT service management
Apache Spark
Software development
Agile development
Work independently
Technical writing
Communication skills
Microsoft Office
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Windows
Test automation
Provide training
Cognitive behavioural therapy
ITIL

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Work requirements

Jobs in the United States