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Crop Assessment Specialist
Foreign Agricultural Service
Beltsville, MD
- $121,785 to $158,322 USD / year
Uses state-of-the-art computer hardware and software for satellite remote sensing imagery analysis and geographic information system operations, analyzes satellite data in assessing crop…
Added 3 mins ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Worcester, MA
- $59,314 to $77,110 USD / year
Must keep abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package.
Added 4 mins ago
E
Staff Accountant I (Early Career)
EchoStar
Englewood, CO
- $63,150 to $90,000 USD / year
…from experienced accounting leaders, support for professional development (including CPA exam preparation), and a defined career ladder within our accounting…
Added 11 mins ago
FS
Supervisory Information Technology Specialist (SYSANALYSIS)
Forest Service
Location Negotiable After Selection
- $147,945 to $192,331 USD / year
…positions on difficult or complex business and/or information technology…
Added 18 mins ago
Specialist, Accounting - AFS Close Allocations
Nationwide Life and Annuity Insurance Co
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…solving, collaboration and learning? If you’re ready to lead in a technology-enable, digitally focused organization, where Controllership is a captivating and respected career, we want to…
Added 22 mins ago
Principal Business Process Analyst
GD Information Technology, Inc.
Remote, United States
Transform technology into mission impact by joining our team as a Principal Business Process Analyst supporting the U.S. Department of Energy. In this highly visible role, you will serve as…
Added 23 mins ago
WPS Specialist
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Added 28 mins ago
Software Development Manage, Prime Video Title Promotions and Personalization
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Added 31 mins ago
SC
Service Desk Supervisor
State Controller's Office
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- $8,504 to $11,395 USD / month
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Added 39 mins ago
Product Manager II, YouTube Data, AI Insights
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Bachelor's degree in Computer Science, Software Engineering, Data Science or equivalent practical experience.
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Sage HCM Implementation & Support Manager
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Added 53 mins ago
Vice President (AI Platform Governance)
Golub Capital LLC
United States
The Technology Solutions (“TS”) Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow…
Added 1 hour ago
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Pharmacy Manager - $50K Sign on bonus available
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New Castle, DE
- $67.05 to $90.55 USD / hour
…staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management…
Added 1 hour ago
ILUS - Senior Manager - Software Engineering
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Clearwater, FL
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Quality Assurance Manager (Mgr Quality 3) - 30981
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…vehicles (UUVs), unmanned surface vehicles (USVs) and autonomy…
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Sr Spec, Integration & Test Engineering
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Civil/Structural Engineer
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…fast-paced, collaborative environment with opportunities for career development and…
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Sr. Account Executive, AWS TMEGS, Telco
Amazon
Boston, MA
As an Account Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology. Your responsibilities will include driving revenue,…
Added 1 hour ago
C
Cybersecurity Engineer
CBRE
Boston, MA
- $95,000 to $100,000 USD / year
…environments. They partner with the CBRE business, Digital & Technology, and other partner organizations (Compliance, Risk Management, Audit, and Legal) to integrate security processes,…
Added 1 hour ago
SAP Tech Director Generalist ( S/4 Migration, Appdev,integration, brown/blue, RISE+ AI)
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As a SAP Tech Director Generalist (S/4 Migration, Appdev, integration, brown/blue, RISE+ AI) you will lead SAP technology client work focused on S/4 migration, application development,…
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Utility Network GIS Consultant, Manager
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As a Utility Network GIS Consultant, Manager you will lead client work focused on Esri-based utility network planning, design, implementation, and support, helping organizations use…
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Clinical Associate
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…towards the future, anticipating changes in medical science and…
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Technical Project Manager
Jobgether
Remote, United States
As a Technical Project Manager, you will oversee the successful delivery of technology implementation projects, ensuring they are completed on time, within budget, and to the highest…
Added 1 hour ago
J
Senior Product Manager - Billing Core
Jobgether
Remote, United States
- $140,000 to $220,000 USD / year
As a Senior Product Manager, you will own the product vision and strategy for a critical billing and revenue management platform serving telecommunications and communications service…
Added 1 hour ago
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Senior GTM Compensation Manager
Jobgether
Remote, United States
- $100,000 to $140,000 USD / year
As a Senior GTM Compensation Manager, you will take ownership of the sales compensation function within a fast-growing technology environment focused on data science, machine learning, and…

CACI

Deskside Support Technician

Arlington, VA, United States
Arlington, United States

$49,900 - $100,000 · Full-time

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Job details

Pay: $49,900 - $100,000
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Deskside Support Technician

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

As a Deskside Support Technician, you will act as a model of customer service excellence to all organizational staff members in supporting the Joint Service Provider (JSP) user community. This position will be located in the Pentagon.

You will be working with a team of professionals providing end user support relative to software, hardware, and network assistance and you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs.

The Deskside Support Technician is predicated on diagnostic experience and judgment, as well as the application of pre-established workflow procedures and instructions to identify research and resolve technical problems.

Additionally, the Deskside Support Technician documents, tracks and monitors the incidents, and work orders to ensure a timely resolution.

Responsibilities:

Provide technical support for system users.
Assist in designing, analyzing, and maintaining highly complex enterprise infrastructure environments.
Must also be able to assist with customer inquiries and have a working role on the team.
Assist in the development of performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.
Utilize ITIL best practices to enhance and optimize the services provided to end users.
Complete and provide regular Service Desk metrics reports.
Expert knowledge in the implementation of an enterprise knowledge base and knowledge management best practices.
Coordinate with IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous service improvement initiatives and methods.
Resolve customer issues effectively or escalate them to appropriate support tiers.
Work with management in assessing staff performance/reviews/changes.
Assist in the management of Service Desk resources for optimal performance.
Assist in the professional and technical development of the team
Meet customer requirements for Service Desk performance.

Qualifications:

Required:

Minimum of five (5) years of professional experience supporting PC hardware and software systems.
Bachelor’s Degree or equivalent, including consideration of vendor certification in the technology being applied such as Microsoft MCP or Novell CNE.
CompTIA Security+, and ITIL v3 Foundations AND HDI Desktop Support Manager or A+ related certifications relevant to personnel roles/responsibilities.
ITILv3 Foundation minimum certification preferred.
US Department of Defense (DOD) issued Secret Clearance.
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.

This position requires the ability to perform the below essential functions:

Sitting for long periods.
Standing for long periods.
Ambulate throughout an office.
Stoop, kneel, crouch, or crawl as required.
Repeatedly lift and carry weight up to 50 pounds.

What You Can Expect:

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$49,900 - $100,000

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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More about this job

Skills

Customer service
Workflow
Research
Technical support
Communication skills
ITIL
Security+
Support managers
A+
Problem solving
Attention to detail

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