Jobs in the United States

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Added 1 min ago
Quality Assurance Manager (Mgr Quality 3) - 30981
Huntington Ingalls Industries
Pocasset, MA
…vehicles (UUVs), unmanned surface vehicles (USVs) and autonomy…
Added 1 min ago
Central Route Planner
Safety-Kleen
Norwell, MA
Opportunities for growth and development for all the stages of your career.
Added 1 min ago
Project Manager 2 - CC
Pike Corporation
Mansfield, MA
This is the second level of the Project Manager classification. This position is responsible for providing project management systems and technical direction to projects teams for the…
Added 1 min ago
Senior Electrical Engineer
Bristol Myers Squibb
Devens, MA
Lead or support electrical projects from concept and scope development through design, construction, commissioning, startup, and operational handover.
Added 1 min ago
Principal Algorithm Engineer – Imaging / Ultrasound (ML)
Medtronic
Newton, MA
As a Principal Algorithm Engineer, you will contribute to the research and development of novel signal processing, image processing, and computational algorithms for medical device…
Added 1 min ago
Sr Spec, Integration & Test Engineering
L3Harris
Wilmington, MA
Training and Mentoring : Provide training and mentorship to junior engineers, fostering their development and growth within the team .
Added 1 min ago
Civil/Structural Engineer
Leidos
Framingham, MA
…fast-paced, collaborative environment with opportunities for career development and…
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Portfolio Engineer
Healthpeak Properties, Inc.
Cambridge, MA
Support recruitment, onboarding, training, succession planning, and professional development for engineering personnel.
Added 1 min ago
Assistant Kitchen Manager
Pura Vida Miami
Cambridge, MA
…RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS: As an Assistant Kitchen Manager at Pura Vida Miami, your role encompasses a broad spectrum of duties pivotal to the operational success of our…
Added 1 min ago
Sr. Account Executive, AWS TMEGS, Telco
Amazon
Boston, MA
As an Account Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology. Your responsibilities will include driving revenue,…
Added 1 min ago
Manager, Platform Services Project Management (Remote)
CrowdStrike
Boston, MA
As the Professional Services Manager (Project/Program Management), you will lead a team of Project Managers, ensuring efficient use of deployment resources to deliver projects on time and…
Added 1 min ago
Lead Product Owner - Edge
Lumen
Boston, MA
Represent stakeholder and customer needs throughout discovery design development validation launch and lifecycle management
Added 2 mins ago
C
Cybersecurity Engineer
CBRE
Boston, MA
- $95,000 to $100,000 USD / year
…that drive problem resolution and contributes to a progressive development team with a mindset toward being agile and solving problems…
Added 2 mins ago
SAP Tech Director Generalist ( S/4 Migration, Appdev,integration, brown/blue, RISE+ AI)
PwC
Boston, MA
…technology client work focused on S/4 migration, application development, integration, and cloud transformation within our Advisory practice. As a Director you will set strategic direction,…
Added 2 mins ago
Utility Network GIS Consultant, Manager
PwC
Boston, MA
As a Utility Network GIS Consultant, Manager you will lead client work focused on Esri-based utility network planning, design, implementation, and support, helping organizations use…
Added 2 mins ago
Senior Clinical Specialist, CRM- South Boston
Medtronic
Boston, MA
…managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics to meet customer and business…
Added 2 mins ago
Clinical Associate
Abbott
Boston, MA
Career development with an international company where you can grow the career you dream of.
Added 7 mins ago
Technical Project Manager
Jobgether
Remote, United States
As a Technical Project Manager, you will oversee the successful delivery of technology implementation projects, ensuring they are completed on time, within budget, and to the highest…
Added 7 mins ago
J
Senior Product Manager - Billing Core
Jobgether
Remote, United States
- $140,000 to $220,000 USD / year
…and next steps. Our partner is looking for a Senior Product Manager – Billing Core based in the United…
Added 7 mins ago
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Senior GTM Compensation Manager
Jobgether
Remote, United States
- $100,000 to $140,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior GTM Compensation Manager based in the United States.
Added 7 mins ago
Senior Engineering Manager
Jobgether
Remote, United States
…maintaining the technology foundations that power a growing software platform. As Senior Engineering Manager, you will oversee Platform and Integrations, shaping their technical direction,…
Added 7 mins ago
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Platform Experience Product Manager
Jobgether
Remote, United States
- $114,500 to $148,800 USD / year
…technical specifications, with a solid understanding of APIs, Agile development methodologies, and software…
Added 7 mins ago
J
Group Product Manager
Jobgether
Remote, United States
- $106,400 to $161,400 USD / year
The Group Product Manager will lead a portfolio of connected products and initiatives, combining strategic product ownership with hands-on leadership and team development. This role is…
Added 7 mins ago
Customer Experience & Value Manager
Jobgether
Remote, United States
…steps. Our partner is looking for a Customer Experience & Value Manager based in the United…
Added 12 mins ago
Manager, Care Management Transition of Care Team - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)
Denver Health and Hospital Authority
Denver, CO
The Care Management Transition of Care Team Manager is a pivotal leadership role within the Denver Health Medical Plan driving excellence in the seamless transition of members from acute…

CACI

Deskside Support Technician

Arlington, VA, United States
Arlington, United States

$49,900 - $100,000 · Full-time

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Job details

Pay: $49,900 - $100,000
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Deskside Support Technician

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

As a Deskside Support Technician, you will act as a model of customer service excellence to all organizational staff members in supporting the Joint Service Provider (JSP) user community. This position will be located in the Pentagon.

You will be working with a team of professionals providing end user support relative to software, hardware, and network assistance and you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs.

The Deskside Support Technician is predicated on diagnostic experience and judgment, as well as the application of pre-established workflow procedures and instructions to identify research and resolve technical problems.

Additionally, the Deskside Support Technician documents, tracks and monitors the incidents, and work orders to ensure a timely resolution.

Responsibilities:

Provide technical support for system users.
Assist in designing, analyzing, and maintaining highly complex enterprise infrastructure environments.
Must also be able to assist with customer inquiries and have a working role on the team.
Assist in the development of performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.
Utilize ITIL best practices to enhance and optimize the services provided to end users.
Complete and provide regular Service Desk metrics reports.
Expert knowledge in the implementation of an enterprise knowledge base and knowledge management best practices.
Coordinate with IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous service improvement initiatives and methods.
Resolve customer issues effectively or escalate them to appropriate support tiers.
Work with management in assessing staff performance/reviews/changes.
Assist in the management of Service Desk resources for optimal performance.
Assist in the professional and technical development of the team
Meet customer requirements for Service Desk performance.

Qualifications:

Required:

Minimum of five (5) years of professional experience supporting PC hardware and software systems.
Bachelor’s Degree or equivalent, including consideration of vendor certification in the technology being applied such as Microsoft MCP or Novell CNE.
CompTIA Security+, and ITIL v3 Foundations AND HDI Desktop Support Manager or A+ related certifications relevant to personnel roles/responsibilities.
ITILv3 Foundation minimum certification preferred.
US Department of Defense (DOD) issued Secret Clearance.
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.

This position requires the ability to perform the below essential functions:

Sitting for long periods.
Standing for long periods.
Ambulate throughout an office.
Stoop, kneel, crouch, or crawl as required.
Repeatedly lift and carry weight up to 50 pounds.

What You Can Expect:

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$49,900 - $100,000

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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More about this job

Skills

Customer service
Workflow
Research
Technical support
Communication skills
ITIL
Security+
Support managers
A+
Problem solving
Attention to detail

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