Job Title: CMDB Operations Manager
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
The Opportunity:
In this role you will coordinate with the Government and report to the CMDB Operations Manager. You will be responsible for maintaining and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform. This role is crucial in ensuring the accuracy, completeness, and reliability of data across the CMDB ECO-System.
Responsibilities:
Develop, manage, and maintain CMDB processes and workflows in ServiceNow using JavaScript, Glide APIs, Flow Designer, Catalog Client Scripts, Scheduled Jobs, and REST APIs. Create and execute reports, dashboards, and metrics related to CMDB health and usage using Platform Analytics and/or CMDB Query Builder. Independently identify, troubleshoot (including precedence and IRE), and remediate CMDB-related issues. Conduct regular audits and data cleansing activities to ensure CMDB data quality. Collaborate with other IT teams to ensure the CMDB remains a reliable, up-to-date source of truth for the entire IT ecosystem. Stay current with ServiceNow releases and implement new CMDB features as appropriate. Provide technical support and guidance to end-users on CMDB best practices for IT staff and stakeholders.
Qualifications:
Required:
TS/SCI with Polygraph Current IAT Level II Security + certification (can be obtained within 60 days on program) Bachelor’s Degree and/or 5-7 years of experience in ITOM related work. Experience with ServiceNow ITOM Discovery, CMDB, CSDM, CI Class Manager, CMDB Data Manager, CMDB Health Dashboards, Performance Analytics, CMDB Query Builder, and Service Mapping capabilities. Effective communicator at all levels, both written and verbal A strong understanding of ITOM and ITIL. A proven track record in ITOM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Experience analyzing data and data relationships across an organization’s business areas. Working knowledge of all elements of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management. Familiarity with Agile Scrum methodologies. Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
Desired:
ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) ServiceNow Certified Implementation Specialist - CMDB certification Certified ServiceNow Administrator Certified ServiceNow Developer
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What You Can Expect:
A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$84,900 - $178,400
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
