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Added 4 mins ago
FM
Travel CT Technologist
Fusion Medical Staffing
Miami, FL
- $1,855.71 to $2,133 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 4 mins ago
FM
Travel CT Technologist
Fusion Medical Staffing
Miami, FL
- $1,855.71 to $2,133 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 4 mins ago
FM
Telemetry RN - Travel Nurse
Fusion Medical Staffing
Schenectady, NY
- $1,971.18 to $2,097 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 4 mins ago
FM
Oncology RN - Travel Nurse
Fusion Medical Staffing
Chicago, IL
- $2,226.86 to $2,369 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 4 mins ago
FM
ICU RN - Intensive Care Unit - Travel Nurse
Fusion Medical Staffing
Schenectady, NY
- $2,077.93 to $2,210.56 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 4 mins ago
FM
Med/Surg RN - Medical Surgical - Travel Nurse
Fusion Medical Staffing
Tallahassee, FL
- $1,651.58 to $1,757 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 4 mins ago
FM
Telemetry RN - Travel Nurse
Fusion Medical Staffing
Schenectady, NY
- $1,971.18 to $2,097 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 4 mins ago
FM
OR RN - Operating Room - Travel Nurse
Fusion Medical Staffing
Houston, TX
- $2,235.13 to $2,377.8 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 4 mins ago
FM
ER RN - Emergency Department - Travel Nurse
Fusion Medical Staffing
Martinsburg, WV
- $1,915.16 to $2,037.4 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 4 mins ago
FM
Labor and Delivery RN - Travel Nurse
Fusion Medical Staffing
Chamberlain, SD
- $3,251.27 to $3,458.8 USD / week
NRP (Neonatal Resuscitation Program) Certification
Added 4 mins ago
FM
ER RN - Emergency Department - Travel Nurse
Fusion Medical Staffing
Chamberlain, SD
- $2,985.36 to $3,175.92 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 4 mins ago
FM
Med/Surg RN - Medical Surgical - Travel Nurse
Fusion Medical Staffing
Redding, CA
- $1,956.14 to $2,081 USD / week
Critical thinking, service excellence, and good interpersonal communication skills
Added 4 mins ago
SH
Patient Service Representative II, Institute for Health & Healing
Sutter Health
Sacramento, CA · Roseville, CA
- $26.06 to $36.48 USD / hour
…one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits…
Added 11 mins ago
Facilities Operations Specialist
Architect of the Capitol
Washington, DC
…status of ongoing or near-term maintenance activities and with service and material suppliers on the status of activities and deliverables. Oversee the operation and maintenance of the…
Added 11 mins ago
Director
District of Columbia Courts
Washington, DC
Added 17 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 17 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Added 17 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 17 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 17 mins ago
Store Assistant
CK Circle K Stores Inc.
United States
…to maintain our high standards and provide fast and friendly service to our customers. Provide regular and predicable onsite…
Added 17 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 17 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 17 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 17 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
Added 17 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

Closed listing

CACI International

Technical Support Analyst (Journeyman)

Washington, DC, United States

$59,600 - $122,100 · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $59,600 - $122,100
Job type: Full-time
Experience: 4+ years of relevant experience (i.e. technical support, systems analysis, IT support, incident management, help desk operations, etc.)
Posting language: English
Posted: Nov 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: Technical Support Analyst (Journeyman)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

CACI is building a team of Technical Support Analysts to join the upcoming Global Mission Operations Support (GMOS) contract, supporting the Department of State. The Technical Support Analyst role offers a unique opportunity to enhance national security through providing advanced IT solutions. In this role you will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence.

The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance!

Responsibilities:

Coordinate, troubleshoot, diagnose, and resolve incidents and problems to closure by collaborating with DT/EA/CST technical support teams and external technical teams
Manage Incident and Service Request Management by performing initial and advanced root cause analysis for tickets and facilitating analysis efforts across technical teams
Enhance and maintain self-help/self-service request capabilities enabling users to resolve standard issues independently including password resets, hardware/software requests, and account provisioning
Coordinate ticket escalation and transitions between support tiers, ensuring timely resolution within established Service Level Agreement (SLA) thresholds
Prepare and distribute operational notices to inform CA customers and DT/EA/CST management of critical incidents including scheduled and unscheduled outages
Administer and maintain Automatic Call Distribution (ACD) telemetry system providing call menu functionality, real-time logging, monitoring, and reporting capabilities
Support Change Management process by documenting and tracking change requests related to IT services, systems, and infrastructure
Analyze trends in recurring incidents and problems to identify systemic issues and recommend long-term solutions to improve service quality
Collaborate with knowledge management teams to develop and maintain knowledge base articles and troubleshooting guides for common issues
Apply technical support expertise to resolve complex technical challenges with latitude in developing innovative methodologies and presenting solutions to service delivery problems

Qualifications :

Required:

Active Secret security clearance
Bachelor's degree or equivalent combination of education and experience
4+ years of relevant experience (i.e. technical support, systems analysis, IT support, incident management, help desk operations, etc.)
Proven experience with incident management, root cause analysis, and troubleshooting for enterprise IT environments
Demonstrated knowledge of ticket escalation processes, self-service capabilities, and IT Service Management best practices
Strong understanding of change management processes and coordination with multiple technical support teams
Excellent communication and customer service skills with ability to prepare operational notices and support diverse user communities

Desired:

Prior experience supporting federal agencies, especially the Department of State
Professional certifications such as ITIL Foundation, HDI Support Center Analyst (HDI-SCA), or CompTIA A+ Experience with ServiceNow or similar IT Service Management (ITSM) platforms and Automatic Call Distribution (ACD) systems
Knowledge of problem management methodologies and experience supporting geographically distributed environments

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$59,600 - $122,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

About employer

More about this job

Skills

Technical support
Journeyperson
IT service management
Troubleshoot
Root cause analysis
Reporting
Change management
Troubleshooting
Communication skills
Customer service
ITIL
A+
ServiceNow

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