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CACI International

ServiceNow SPM Developer

O'Fallon, IL, United States

$75,200-$158,100 · Full-time

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Job details

Pay: $75,200-$158,100
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: ServiceNow SPM Developer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity:

We are seeking a ServiceNow Strategic Portfolio Management (SPM) Developer to design, develop, and maintain SPM solutions across our enterprise portfolio. This role requires solid technical expertise in ServiceNow SPM applications, understanding of portfolio management best practices, and the ability to work independently on moderately complex projects while supporting junior team members.

Responsibilities:

SPM Application Implementation, configuration, testing, deployment, & enhancement
Design and configure Project Portfolio Management (PPM) solutions
Implement Demand Management workflows and intake processes
Configure Resource Management and capacity planning tools
Set up and customize EAP/CWM environments
Customize project templates for various methodologies
Align SPM with Lean SAFe methodology to drive overall program development
Maintain OOTB configuration

Advanced Configuration:

Create custom applications and tables for portfolio management needs
Develop complex business rules and script includes for SPM
Build advanced workflows and Flow Designer automations
Configure complex project scheduling and dependencies
Implement portfolio optimization algorithms and scoring models
Develop advanced reports and Performance Analytics dashboards
Configure role-based access controls and data security

Project & Portfolio Management Solutions:

Design project governance frameworks and approval workflows
Implement portfolio planning and prioritization processes
Create resource demand and capacity planning tools
Build project health monitoring and alerting mechanisms
Implement benefits realization and value streams
Develop executive portfolio dashboards and scorecards

Demand & Innovation Management:

Build comprehensive demand intake portals and forms
Configure idea management and innovation pipelines
Implement demand assessment and scoring frameworks
Create demand routing and triage workflows
Configure demand-to-project conversion automation
Build demand portfolio analysis and visualization tools

Resource & Financial Management:

Configure resource allocation
Build capacity planning and forecasting models
Configure rate card and cost allocation structures
Create resource utilization analytics and reports
Implement financial accruals and cost-to-complete tracking
Configure budget vs. actual variance reporting

Agile & Lean Portfolio Management:

Configure Lean SAFe (Scaled Agile Framework) implementation
Set up Agile Release Trains (ARTs) and Program Increments (PIs)
Implement story mapping and backlog management
Configure team boards, sprints, and velocity tracking
Build PI planning workspace and tools
Create agile metrics and burndown charts
Implement dependency tracking across teams
Configure continuous delivery pipelines
Strong understanding and experience in configuring planning calendars, EAP, and CWM

Integration Development:

Develop integrations with financial systems (ERP, accounting)
Integrate SPM with ITSM for project execution
Build integrations with Microsoft Project, Jira, or other tools as needed
Strong experience in Jira to SN migration
Implement automated data imports and exports
Develop custom REST/SOAP web services
Implement real-time data synchronization

Reporting & Analytics:

Design and build comprehensive portfolio analytics
Create executive dashboards for portfolio health
Develop project status and milestone reporting
Build resource utilization and capacity reports
Create financial performance analytics
Implement predictive analytics for project forecasting
Configure KPIs and scorecard metrics
Develop custom Performance Analytics widgets

Process Improvement & Optimization:

Analyze existing portfolio processes and identify improvements
Optimize project workflows for efficiency
Implement automation to reduce manual work
Standardize portfolio management practices
Create reusable component

Qualifications:

Required:

Certifications:

ServiceNow Certified System Administrator (CSA) - Required
ServiceNow Certified Implementation Specialist - ITSM
ITIL 4 Foundation certification (preferred)

Technical Skills:

Strong understanding of ServiceNow platform fundamentals
Knowledge of ITSM applications (Incident, Problem, Change, Request Management)
Understanding of ITIL processes and best practices
Experience with Service Catalog development and configuration
Basic JavaScript for business rules and client scripts
Knowledge of Flow Designer
Understanding of SLA configuration and management
Experience with notifications and email templates
Knowledge of UI policies, data policies, and ACLs
Understanding of integrations (REST/SOAP APIs)
Familiarity with reporting and Performance Analytics where applicable

Experience:

Experience with ServiceNow platform
Hands-on experience configuring ITSM modules
Experience developing Servi

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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