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Licensed/Registered Vision Center Manager - Store 7009
Walmart Inc.
NC
- $41 to $54 USD / hour
…culture grounded in accountability, engagement, and continuous development. Assigns duties strategically to optimize workflow, elevate skills, and ensure operational excellence. Supports…
Added 21 mins ago
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Auto Care Center Service Manager
Walmart
OOLTEWAH, TN
- $19 to $32 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 47 mins ago
MANAGER IN TRAINING
AutoZone
Clinton, UT
…executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 59 mins ago
Sr. Apparel Product Developer
Varsity Brands, LLC
Farmers Branch, TX
The Senior Apparel Product Developer at Varsity Brands is responsible for successfully driving the development of seasonal products from concept through production readiness. You will be…
Added 1 hour ago
District Manager- IA
Learning Care Group
Des Peres, MO · Des Moines, IA
As a District Manager for the Learning Care Group you will be leading and managing approximately 13 schools surrounding Des Moines, IA to include all business operations, profit and loss,…
Added 1 hour ago
Clinical Development Specialist - ATC Woodlands
MD Anderson Cancer Center
The Woodlands, TX
…opportunity to influence nursing practice, drive professional development, improve patient outcomes, support innovation, and lead meaningful change across ambulatory oncology services while…
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Senior Social Worker - Behavioral Health Access Team - EDRP
Veterans Affairs, Veterans Health Administration
El Paso, TX
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On-Prem Informatica PIM P360 Developer
Capgemini
Dallas, TX
…environments. This role requires experience in data modeling, workflow development, data quality management, system integrations, and PIM platform support. The candidate will work closely…
Added 1 hour ago
District Sales Manager - UPLIZNA - Neurology (Rare Disease) -Houston, TX
Amgen
Houston, TX
Manages administrative duties, ongoing learning of self and team members, operational expenses, program funding, etc.
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Clinical Development Specialist - West Houston
MD Anderson Cancer Center
Houston, TX
…opportunity to influence nursing practice, drive professional development, improve patient outcomes, support innovation, and lead meaningful change across ambulatory oncology services while…
Added 1 hour ago
Research Nurse Manager - Regional Research Operations
MD Anderson Cancer Center
Houston, TX
The Research Nurse Manager position will provide operational and strategic leadership for clinical research activities supporting pediatric clinical trials at The University of Texas MD…
Added 1 hour ago
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Auto Care Center Service Manager
Walmart
AUSTIN, TX
- $20 to $33 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 1 hour ago
Assistant Director of Talent
STATE COMPTROLLER OF PUBLIC ACCOUNTS
Austin, TX
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Optical Associate, Non-Certified – Sam’s Club
Walmart
AUSTIN, TX
- $19.5 to $27.5 USD / hour
…eye anatomy and diagnostic testing. Participates in internal development opportunities to enhance technical and service capabilities. Where applicable by state regulations, registers with…
Added 1 hour ago
Design Engineer/Project Manager
SCS Engineers
Houston, TX
SCS Engineers is looking for a Design Engineer and/or Project Manager to perform solid waste projects in our Houston, Texas office. We are looking for a team player with a desire to develop…
Added 1 hour ago
Implementation Manager, Enterprise (C1 - B2B)
CLEAR - Corporate
NY
…kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement…
Added 1 hour ago
Hardware Program Manager
NVIDIA Corporation
North District, IL
The HW PM team focuses on HW engineering development activities; managing multiple complex programs that support the development and TTM of new Networking products for datacenter segment.…
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Cyber Operate Manager - GCP Cloud DevOps Engineer
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Bellevue, WA · Birmingham, AL · Boise, ID · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Dallas, TX · Davenport, IA · Denver, CO · Des Moines, IA · Detroit, MI · Fort Worth, TX · Fresno, CA · Ft. Lauderdale, FL · Gilbert, AZ · Grand Rapids, MI · Hartford, CT · Hermitage, TN · Houston, TX · Huntsville, AL · Indianapolis, IN · Inglewood, CA · Jacksonville, FL · Jericho, NY · Jersey City, NJ · Kansas City, MO · Lake Mary, FL · Lansing, MI · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Mechanicsburg, PA · Memphis, TN · Miami, FL · Midland, MI · Milwaukee, WI · Minneapolis, MN · Monterey, CA · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Omaha, NE · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rochester, NY · Rosslyn, VA · Sacramento, CA · Salt Lake City, UT · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Washington, DC · Westlake, TX · Wichita, KS · Williamsville, NY
…Operate, data engineering, and artificial intelligence and machine learning (AI/ML) teams to support evolving client needs, operational excellence, and secure cloud…
Added 2 hours ago
Manager - SAP RAR
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Sacramento, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL
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Added 2 hours ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
LIVONIA, MI
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
Added 2 hours ago
W
Pharmacy Operations Manager
Walgreens
LIVONIA, MI
- $22.5 to $35.75 USD / hour
…business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians.…
Added 2 hours ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
ARLINGTON HEIGHTS, IL
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
Added 2 hours ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
ARLINGTON HEIGHTS, IL
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
Added 2 hours ago
Product Manager II
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
As a Product Manager II in Deloitte’s Advertising, Marketing & Commerce (AM&C) practice, you will operate far beyond the boundaries of traditional product management. You will play a key…
Added 2 hours ago
Specialist Manager, Communications
Deloitte US
Birmingham, AL · Boise, ID · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Davenport, IA · Des Moines, IA · Gilbert, AZ · Grand Rapids, MI · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Lake Mary, FL · Louisville, KY · Mechanicsburg, PA · Memphis, TN · Midland, MI · Nashville, TN · New Orleans, LA · Omaha, NE · Pittsburgh, PA · Rochester, NY · Salt Lake City, UT · San Antonio, TX · St. Louis, MO · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Wichita, KS · Williamsville, NY
Establishing and reviewing metrics to determine the effectiveness of the Ethics Office communications program.

CACI International

Deputy Operations Manager

National Harbor, MD, United States

$84,900 - $178,400 · Full-time

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Job details

Pay: $84,900 - $178,400
Job type: Full-time
Experience: Bachelors + 10 years of applicable experience
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Title: Deputy Operations Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start:

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity:

CACI is seeking a Deputy Operations Manager to support a DHS IT services contract, as a key operational leader ensuring that Service Desk Tier I and ITFO Tier II operate as a cohesive, high-performing service organization. This role reports too and supports the Operations Manager and ensuring the Tier I and II teams meet performance requirements, staffing requirements, and customer satisfaction targets. This role will assist in daily oversight, staffing and schedule management, metrics monitoring, and coordination with DHS task leads to keep frontline IT services stable, responsive, and secure across a large dynamic CONUS and OCONUS footprint. This role also contributes to VIP and special operations support, COOP readiness, and continuous improvement and innovation.

Responsibilities:

The Deputy Operations Manager will:

Assist the Operations Manager in overseeing daily IT operations across Service Desk Tier I and ITFO Tier II (CONUS/OCONUS), ensuring services are delivered in accordance with the PWS, PRS, and ICE OCIO SOPs and processes.
Support achievement of Service Desk SLOs, including answer rates, average speed to answer, first contact resolution, call abandon rate, and customer satisfaction, and implement corrective actions when performance is at risk.
Help ensure ITFO meets incident and VIP resolution timeframes at Mission Critical, Mission Essential, Standard, and OCONUS sites, including 12 hour resolution for critical incidents and 4 hour resolution for VIP incidents and tasks, as required.
Coordinate staffing and scheduling across Service Desk and ITFO, helping maintain full staffing at Mission Critical and Mission Essential sites, supporting a minimal vacancy rate, and ensuring coverage for surge, COOP, and special operations.
Work with GTMs and area/region leads to align operational priorities, balance workload, and ensure support is provided to all designated site types (Mission Critical, Mission Essential, Standard, OCONUS, OGA).
Monitor operational metrics and dashboards (tickets, incident spikes, call/chat volume, resolution times, field dispatches) and support the identification and mitigation of service delivery risks.
Support Service Desk Intake and Ticket Management processes by ensuring tickets are properly logged, routed, monitored, and updated in the ITSM tool (ServiceNow), and that communications with users are timely and documented.
Assist with VIP and special operations support by coordinating rapid responses, ensuring adherence to VIP SOPs and support plans, and maintaining professional, high touch service for VIPs and high visibility events.
Coordinate with ITFO leadership to ensure remote and on site support to field locations is provided within required timeframes (e.g., travel to remote sites within one business day when needed) and that trip reports and site documentation are accurate and timely.
Contribute to COOP planning and execution for Service Desk and ITFO, ensuring staff are trained on COOP expectations, plans are current, and operations can continue during facility outages or emergencies.
Support the Operations Manager in preparing operational sections of Program Management Reviews (PMRs), status reports, and data calls, including metrics, incident trends, staffing updates, and risk/issue summaries.
Help ensure adherence to security and compliance requirements, including support for FISMA related patching, account management, and device sanitization processes at the operational level.
Provide coaching and guidance to Service Desk and ITFO team leads and supervisors, reinforcing ICE processes, quality standards, and customer service expectations, and supporting contractor to contractor training and onboarding.
Assist in identifying and implementing Service Desk and ITFO innovations (e.g., improved knowledge management, process improvements, automation, enhanced remote support methods) that improve SLO performance and user experience.
Serve as acting Operations Manager when required, maintaining continuity of leadership and decision making during absences or surges.

Requirements:

Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
Ability to obtain DoD Top Secret Clearance
Bachelors + 10 years of applicable experience
Demonstrated experience in service desk and/or field operations leadership, including responsibility for meeting operational SLAs/SLOs (e.g., incident resolution, answer rates, customer satisfaction) in a 24/7/365 or high tempo environment
Experience coordinating IT support for geographically dispersed sites, preferably including Mission Critical/Mission Essential and OCONUS locations, and working with local stakeholders and GTMs
Strong familiarity with ITIL aligned IT Service Management and experience using an ITSM tool such as ServiceNow for incident, request, and knowledge management, and metrics reporting
Proven ability to manage schedules, staffing coverage, and prioritization across multiple teams and tasks, including during periods of surge, emergencies, or special operations
Demonstrated skills in analyzing operational data (ticket trends, incident spikes, call metrics) and taking action to prevent or mitigate service degradation.
Strong communication and customer service skills, with experience interacting with both technical staff and business users, including senior and VIP stakeholders.
Ability to obtain and maintain any required suitability or clearance to support ICE environments and facilities.
Experience managing local and geographically dispersed staff

Desired:

Experience in DHS, DOJ, or similar law enforcement/homeland security environments, particularly supporting Service Desk and IT Field Operations functions.
Prior leadership experience in a large Tier I Service Desk with defined performance targets for answer rate, abandonment, first contact resolution, and customer satisfaction.
Experience coordinating deskside support and LAN/Wire Closet or local infrastructure support in concert with centralized operations and NOC teams.
Familiarity with DHS site classifications (Mission Critical, Mission Essential, Standard, OCONUS, OGA) and their differing support requirements.
Exposure to COOP planning and execution for IT operations, including participation in exercises and continuity events.
Experience supporting VIP users and high visibility events, including adherence to VIP support SOPs and rapid escalation practices.
Experience with innovation and process improvement initiatives in IT operations (e.g., better use of knowledgebase, automation, standardized troubleshooting playbooks) tied to measurable performance gains.
ITIL Foundation or similar IT service management certification

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$84,900 - $178,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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More about this job

Skills

Customer service
Process improvement
ICE
Scheduling
IT service management
ServiceNow
Leadership
Documentation
Program management
Regulatory compliance
Sanitation
Coaching
Onboarding
Decision making
ITIL
Reporting
Prioritization
Communication skills
Law enforcement
LAN
Troubleshooting

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