Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 43 mins ago
CN
Child and Youth Program Direct Hiring Event - November 17, 2026
Commander, Navy Installations Command
Bangor, WA · Bremerton, WA
- $19 to $35 USD / hour
Must have one of the following to be considered for this position: · Must possess maturity and judgment and be capable of handling emergencies
Added 48 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Iron Mountain, MI
- $35,605 to $58,132 USD / year
GS-3 - This is an entry level MSA position. It is expected that MSAs at this level receive guidance from more experienced staff members and require frequent and direct supervision.
Added 50 mins ago
VH
Pharmacy Technician (Procurement/Inventory)
Veterans Health Administration
Iowa City, IA
- $61,722 to $80,243 USD / year
Added 50 mins ago
VH
Pharmacy Technician (Procurement/Inventory)
Veterans Health Administration
Iowa City, IA
- $61,722 to $80,243 USD / year
…experience as a percentage of the experience required for the grade level to the education as a percentage of the education required for the grade…
Added 52 mins ago
VH
Transportation Assistant
Veterans Health Administration
Northport, NY
- $53,512 to $69,565 USD / year
The incumbent must have knowledge of clinical services, related software, and programs as they relate to clinical computing and office automation · For a GS06 position you must have served 52 weeks at the GS05
Added 58 mins ago
VH
Medical Support Assistant - Surgical Care
Veterans Health Administration
Minneapolis, MN
- $38,522 to $62,896 USD / year
This is at the entry level of the MSA position. The incumbent serves as a Medical Support Assistant in the Surgery Care Service Line. S/he works at the U.S. Department of Veterans Affairs…
Added 1 hour ago
FA
Electronics Engineer
Federal Aviation Administration
El Segundo, CA · Anchorage, AK · Des Moines, WA
- $77,351 to $119,883 USD / year
…implementation of projects/programs under limited direction of a manager, project/program manager, or more experienced engineer.Â Applies experience and advanced knowledge of electronics…
Added 1 hour ago
VH
Medical Support Assistant
Veterans Health Administration
Iron Mountain, MI
- $35,605 to $58,132 USD / year
GS-3 - This is an entry level MSA position. It is expected that MSAs at this level receive guidance from more experienced staff members and require frequent and direct supervision.
Added 1 hour ago
VH
Medical Support Assistant-Mental Health Integrated Clinical Community
Veterans Health Administration
Saint Cloud, MN
- $40,274 to $65,755 USD / year
Receives and responds to inquiries via Secure Messaging, Message Manager, VAR, VEText, letters, or phone calls. These can include getting information to Veteran care teams through the entry…
Added 1 hour ago
VH
Medical Support Assistant-Mental Health Integrated Clinical Community
Veterans Health Administration
Saint Cloud, MN
- $40,274 to $65,755 USD / year
Receives and responds to inquiries via Secure Messaging, Message Manager, VAR, VEText, letters, or phone calls. These can include getting information to Veteran care teams through the entry…
Added 1 hour ago
VH
Clinical Lab Scientist (Laboratory Information Manager)
Veterans Health Administration
Syracuse, NY
- $114,695 to $149,106 USD / year
Manages informatics. Performs data mining in support of quality monitoring missions. Provides consultation for providers and other application coordinators on order entry issues.
Added 5 hours ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PwC
Las Vegas, NV
What You Must Have
Added 10 hours ago
Regional Safety Group Manager
General Motors LLC
Warren, MI · Pasadena, CA · San Francisco, CA · Palo Alto, CA
The Enterprise Operations Regional Safety Manager leads safety strategies and day-to-day safety operations across the global GM enterprise in their assigned regions, sites, and functions.…
Added 10 hours ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PricewaterhouseCoopers Advisory Services LLC
NY · Raleigh, NC · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbia, SC · Columbus, OH · Dallas, TX · Baltimore, MD · Richmond, VA · Rochester, NY · Rosemont, IL · Boston, MA · St. Louis, MO · Salt Lake City, UT · San Antonio, TX · Seattle, WA · Spartanburg, SC · Stamford, CT · Tampa, FL · Atlanta, GA · Toledo, OH · Austin, TX · Tulsa, OK · Washington, DC · Denver, CO · Des Moines, IA · Detroit, MI · Buffalo, NY · Florham Park, NJ · Fort Worth, TX · Greensboro, NC · Hartford, CT · Houston, TX · Grand Rapids, MI · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Little Rock, AR · Louisville, KY · Birmingham, AL · Fayetteville, AR · Melville, NY · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · New Orleans, LA · Oklahoma City, OK · Philadelphia, PA · Phoenix, AZ · Pittsburgh, PA · Portland, OR
What You Must Have
Added 10 hours ago
VP
Spring 2027 Co-Op, General Ledger Accounting
Vertex Pharmaceuticals Inc (US)
Boston, MA
- $20 to $35 USD / hour
…Vertex does not provide sponsorship for internships/co-ops or entry level roles within this part of the…
Added 12 hours ago
Manager, Annuity Inforce
Pacific Life Insurance Company
United States
As Manager of Annuity Inforce, you’ll move Pacific Life, and your career, forward by leading the Annuity Inforce Operations department who is responsible for review and processing of a wide…
Added 12 hours ago
Manager, Structured Settlements Services
Pacific Life Insurance Company
United States
As Manager of Structured Settlements, you’ll move Pacific Life, and your career, forward by leading the Structured Settlements Operations department who is responsible for analysis and…
Added 12 hours ago
CRANE INSPECTION COORDINATOR
Wolter, Inc.
Indianapolis, IN · Huber Heights, OH · Louisville, KY
…The Crane Inspection Coordinator manages the Crane Inspection Program, assists in leading the workflow in the inspection dispatch function, and provides support as needed to the service…
Added 12 hours ago
Quality Lead
CoSourcing Partners
Remote, United States
1. Establish an Integrated Quality and Testing Strategy Across the Program. assess the existing quality and testing approaches across the program's 30+ interrelated projects and establish a…
Added 13 hours ago
HIM Coordinator
TX-HHSC-DSHS-DFPS
RUSK, TX
Program Specialist III, under the functional title as Coordinator of Health Information Management (HIM) works in the Medical Records Department and reports directly under the supervision…
Added 13 hours ago
Underwriting Support Assistant (L1)
Ascot Group
RIDGELAND, MS
As part of Ascot’s Operations Support Center (“ASC”), the Underwriting Support Assistant Level 1 will report to the Operations manager. Their primary responsibility is to support and manage…
Added 14 hours ago
Lead Warranty Performance Manager – CCA Warranty Recovery
General Motors LLC
Warren, MI
The Lead Warranty Performance Manager – Customer Care Aftersales Warranty Recovery strategizes and executes Customer Care Aftersales service part warranty cost recovery activities from…
Added 14 hours ago
Portfolio Manager, Data & AI Governance, Enablement & Literacy
General Motors LLC
Remote, United States
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Added 14 hours ago
CO
Family Self-Sufficiency Program Coordinator
City of Oxnard
Oxnard, CA
- $28.32 to $43.32 USD / hour
…Family Self-Sufficiency (FSS) Programs Coordinator. The FSS Program Coordinator provides case management, goal-setting, financial coaching, and community resource linkage to help…
Added 14 hours ago
CO
Refuse Driver
City of Oxnard
Oxnard, CA
- $23.9 to $35.68 USD / hour

CACI International

Deputy Operations Manager

National Harbor, MD, United States

$84,900 - $178,400 · Full-time

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Pay: $84,900 - $178,400
Job type: Full-time
Experience: Bachelors + 10 years of applicable experience
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Title: Deputy Operations Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start:

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity:

CACI is seeking a Deputy Operations Manager to support a DHS IT services contract, as a key operational leader ensuring that Service Desk Tier I and ITFO Tier II operate as a cohesive, high-performing service organization. This role reports too and supports the Operations Manager and ensuring the Tier I and II teams meet performance requirements, staffing requirements, and customer satisfaction targets. This role will assist in daily oversight, staffing and schedule management, metrics monitoring, and coordination with DHS task leads to keep frontline IT services stable, responsive, and secure across a large dynamic CONUS and OCONUS footprint. This role also contributes to VIP and special operations support, COOP readiness, and continuous improvement and innovation.

Responsibilities:

The Deputy Operations Manager will:

Assist the Operations Manager in overseeing daily IT operations across Service Desk Tier I and ITFO Tier II (CONUS/OCONUS), ensuring services are delivered in accordance with the PWS, PRS, and ICE OCIO SOPs and processes.
Support achievement of Service Desk SLOs, including answer rates, average speed to answer, first contact resolution, call abandon rate, and customer satisfaction, and implement corrective actions when performance is at risk.
Help ensure ITFO meets incident and VIP resolution timeframes at Mission Critical, Mission Essential, Standard, and OCONUS sites, including 12 hour resolution for critical incidents and 4 hour resolution for VIP incidents and tasks, as required.
Coordinate staffing and scheduling across Service Desk and ITFO, helping maintain full staffing at Mission Critical and Mission Essential sites, supporting a minimal vacancy rate, and ensuring coverage for surge, COOP, and special operations.
Work with GTMs and area/region leads to align operational priorities, balance workload, and ensure support is provided to all designated site types (Mission Critical, Mission Essential, Standard, OCONUS, OGA).
Monitor operational metrics and dashboards (tickets, incident spikes, call/chat volume, resolution times, field dispatches) and support the identification and mitigation of service delivery risks.
Support Service Desk Intake and Ticket Management processes by ensuring tickets are properly logged, routed, monitored, and updated in the ITSM tool (ServiceNow), and that communications with users are timely and documented.
Assist with VIP and special operations support by coordinating rapid responses, ensuring adherence to VIP SOPs and support plans, and maintaining professional, high touch service for VIPs and high visibility events.
Coordinate with ITFO leadership to ensure remote and on site support to field locations is provided within required timeframes (e.g., travel to remote sites within one business day when needed) and that trip reports and site documentation are accurate and timely.
Contribute to COOP planning and execution for Service Desk and ITFO, ensuring staff are trained on COOP expectations, plans are current, and operations can continue during facility outages or emergencies.
Support the Operations Manager in preparing operational sections of Program Management Reviews (PMRs), status reports, and data calls, including metrics, incident trends, staffing updates, and risk/issue summaries.
Help ensure adherence to security and compliance requirements, including support for FISMA related patching, account management, and device sanitization processes at the operational level.
Provide coaching and guidance to Service Desk and ITFO team leads and supervisors, reinforcing ICE processes, quality standards, and customer service expectations, and supporting contractor to contractor training and onboarding.
Assist in identifying and implementing Service Desk and ITFO innovations (e.g., improved knowledge management, process improvements, automation, enhanced remote support methods) that improve SLO performance and user experience.
Serve as acting Operations Manager when required, maintaining continuity of leadership and decision making during absences or surges.

Requirements:

Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
Ability to obtain DoD Top Secret Clearance
Bachelors + 10 years of applicable experience
Demonstrated experience in service desk and/or field operations leadership, including responsibility for meeting operational SLAs/SLOs (e.g., incident resolution, answer rates, customer satisfaction) in a 24/7/365 or high tempo environment
Experience coordinating IT support for geographically dispersed sites, preferably including Mission Critical/Mission Essential and OCONUS locations, and working with local stakeholders and GTMs
Strong familiarity with ITIL aligned IT Service Management and experience using an ITSM tool such as ServiceNow for incident, request, and knowledge management, and metrics reporting
Proven ability to manage schedules, staffing coverage, and prioritization across multiple teams and tasks, including during periods of surge, emergencies, or special operations
Demonstrated skills in analyzing operational data (ticket trends, incident spikes, call metrics) and taking action to prevent or mitigate service degradation.
Strong communication and customer service skills, with experience interacting with both technical staff and business users, including senior and VIP stakeholders.
Ability to obtain and maintain any required suitability or clearance to support ICE environments and facilities.
Experience managing local and geographically dispersed staff

Desired:

Experience in DHS, DOJ, or similar law enforcement/homeland security environments, particularly supporting Service Desk and IT Field Operations functions.
Prior leadership experience in a large Tier I Service Desk with defined performance targets for answer rate, abandonment, first contact resolution, and customer satisfaction.
Experience coordinating deskside support and LAN/Wire Closet or local infrastructure support in concert with centralized operations and NOC teams.
Familiarity with DHS site classifications (Mission Critical, Mission Essential, Standard, OCONUS, OGA) and their differing support requirements.
Exposure to COOP planning and execution for IT operations, including participation in exercises and continuity events.
Experience supporting VIP users and high visibility events, including adherence to VIP support SOPs and rapid escalation practices.
Experience with innovation and process improvement initiatives in IT operations (e.g., better use of knowledgebase, automation, standardized troubleshooting playbooks) tied to measurable performance gains.
ITIL Foundation or similar IT service management certification

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$84,900 - $178,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply on usnlx.com About employer

More about this job

Skills

Customer service
Process improvement
ICE
Scheduling
IT service management
ServiceNow
Leadership
Documentation
Program management
Regulatory compliance
Sanitation
Coaching
Onboarding
Decision making
ITIL
Reporting
Prioritization
Communication skills
Law enforcement
LAN
Troubleshooting

Report this job

Work requirements

Jobs in the United States