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IT Systems Technician - Modern Workplace
Grifols Shared Services North America, Inc
Clayton, NC
Experience operating in an environment where technical execution is delivered by external service providers, with the technical ability to review implementation proposals, challenge…
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Sr. Quality Systems Specialist, Quality Operational Readiness (QOR)
Grifols Shared Services North America, Inc
Clayton, NC
…(SMEs), and collaborate closely with Grifols BioPharma site's Engineering, Manufacturing, Regulatory Affairs, IT, and Global Quality to establish robust quality systems and processes…
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Sr. Associate Design Engineer
Caterpillar, Inc.
Sanford, NC
…role will be working closely with external suppliers, product support, internal engineering, Product Life Cycle and Global Strategic Sourcing teams. You will be part of a global team…
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Confluent - Technical Support Professional
IBM
RESEARCH TRIANGLE PARK, NC
As a Technical Support Engineer on the Platform, Security & Cloud (PSC) team, you'll help customers solve their hardest problems with security, networking and infrastructure in Confluent…
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Supply Chain Planning Manager
Decatur, IL
Coordinate planning dependencies and material requirements to support the effective implementation of engineering changes.
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Electrical Design Engineer
Lafayette, IN · Mossville, IL
…processes while strengthening your analytical skills and mastery of engineering concepts. You will partner with and provide technical guidance to global teams. You will contribute to the…
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Principal Robotics Platform Architect
Irving, TX
…to perceive their environment, make informed decisions, and support safer, more productive…
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Senior Performance/Simulation/Application Engineer
Mossville, IL
This position requires close collaboration with cross-functional engineering partners, including CATE and LPSD Mechatronics teams, to coordinate software, controls, calibration,…
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Machining Technician
East Peoria, IL
The Machining Technician provides flexible machining support across the business while serving as a technical resource for employees. The position helps maintain safe, consistent production…
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Senior QA Specialist - C&Q
J&J Family of Companies
Wilson, NC
· Provides QA support and direction to project, engineering and C&Q teams on specific quality system elements to ensure business, quality and compliance goals are met following J&J…
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Senior QA Specialist - CSV
J&J Family of Companies
Wilson, NC
…qualification, and implementation to ensure quality, regulatory, engineering, safety, and process requirements are met for technologies being established at our greenfield site (including…
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Principal Engineer, Automation Engineering -Aseptic Filling SME
J&J Family of Companies
Wilson, NC
The engineer will exercise independent technical judgment, resolve complex automation issues, and provide technical leadership to suppliers, engineers, and technicians. The role partners…
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G
Certified Welding Inspector
GPAC
Des Plaines, IL
- $80,000 to $85,000 USD / year
A growing industrial manufacturer is seeking a Certified Welding Inspector (CWI) who can serve as both a quality expert and a hands-on technical resource for the welding team.
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G
Certified Welding Inspector
GPAC
Elk Grove Village, IL
- $80,000 to $85,000 USD / year
A growing industrial manufacturer is seeking a Certified Welding Inspector (CWI) who can serve as both a quality expert and a hands-on technical resource for the welding team.
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Biomedical Engineer
Veterans Affairs, Veterans Health Administration
Salisbury, NC
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Data Governance Lead
NetApp
Morrisville, NC
The role requires broad business and technology acumen, with the ability to quickly understand both technical and business contexts and speak with credibility across functions. The Data…
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Technical Support Engineer - Second Shift
NetApp
Morrisville, NC
Looking to join a fast paced and challenging technical team where you can put your Cloud Hyperscaler knowledge to use? NetApp is growing our Cloud teams across the US, Europe and APAC. In…
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Manager, Software Engineering
NetApp
Morrisville, NC
Experience collaborating across Product Management, Engineering, Support, and Developer Relations teams.Ability to influence without authority and build relationships across technical…
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Cloud Marketplace Operations Program Manager
NetApp
Morrisville, NC
This role sits at the intersection of cloud commerce, Sales, Product, Engineering, Finance, and Operations. You will own critical Marketplace operational processes, help resolve complex…
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Sr. Director, Operations
ThermoFisher Scientific
Morrisville, NC
Preferred Fields of Study: Engineering, Chemistry, Biology, Business or related technical/scientific field
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Electrical Controls Engineer
BorgWarner Inc.
Hendersonville, NC
Architect and program complex PLC, HMI, and SCADA systems to support high-volume production environments.
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Assembly & Test Tech - Level 2- FAA
Honeywell Aerospace
Rocky Mount, NC
Identify and report any defects or issues during assembly and testing, working with engineering teams to resolve them.
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Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Remote, United States
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a large-scale, mission-critical data center program as the primary client-facing cost…
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APG EPC Project Manager Job Details | Black & Veatch Family of Companies
Black & Veatch
Cary, NC
…innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of…
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Platform Engineering Lead Job Details | Black & Veatch Family of Companies
Black & Veatch
Cary, NC
…move toward an AI-native platform strategy, we need a Platform Engineering Lead who sets the technical direction and leads the team that builds and runs…

Technical Support Engineer (CS)

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

C1.ai http://C1.ai empowers the agentic workforce to put AI to work everywhere. Our platform connects humans and agents to enterprise systems with scoped access, enforced policies, human approval, and a record of every action. With C1.ai http://C1.ai, the fastest path to AI adoption at scale is the governed path - giving organizations visibility and control without sacrificing security or slowing innovation. Companies such as Ramp, Zscaler, Qualtrics, and Eli Lilly trust C1.ai http://C1.ai to govern workforce access, deploy AI agents, and get work done.

C1.ai http://C1.ai is on a mission to secure the agentic workforce, and our brand needs to show up as sharp as our product. We are excited to expand the technical support team in our Customer Success Org! Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that's managing the support queue, project managing complex issue resolutions, or hoping on a call to solve issues that arise.

WHAT WE ARE LOOKING FOR:

3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space
Open to working the East Coast hours
Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development
Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications
Comfort working with on-prem infrastructure/hybrid cloud deployments
Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions

BONUS IF YOU HAVE:

Strong familiarity with AWS IAM, policies, roles, and identity federation setups or IaC tools
Experience with Microsoft Entra ID/Azure AD and Active Directory administration and integrations
Scripting or light development experience (e.g., Python, Bash, Go, etc.)

KEY RESPONSIBILITIES:

Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices.
Technical Support: Act as a point of contact for technical support, helping customers troubleshoot issues, and escalate technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!
Problem Solving: All in… you like problems… this excites you! At C1 you are not solving problems in a silo, the culture here is to support each other and work as a team - this role just needs to thrive on working through daily complex problems that may come up.
Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops.
Improving Process: Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient.
Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization.
Data Analysis: Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions.
Cross-functional Collaboration: Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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More about this job

Skills

Technical support
Identity and access management
Docker
Kubernetes
Troubleshooting
AWS
Infrastructure as code
Microsoft Azure
Microsoft Active Directory
Python
Bash
Go
Product knowledge
Troubleshoot
Problem solving
Work as a team
Organise training
Provide training
Change management
Data analysis
Collaboration
Prioritization

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