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IT & Security Manager
Away
New York City, NY
- $130,000 to $135,000 USD / year
- You'll protect data in our collaboration platforms through SaaS backup and restore testing, OAuth and integration governance, retention and legal hold, and tiered DLP
Added 1 min ago
Manufacturing Internship, Summer 2027
Procter & Gamble
Saint Louis, MO
+ Control Systems Engineering: Support automation systems, industrial networks, and robotics integration, contributing to digital manufacturing solutions and troubleshooting control issues.
Added 1 min ago
Engineering Manager
Procter & Gamble
Jackson, MO
Are you a highly motivated and innovative engineer eager to apply your technical leadership to groundbreaking challenges? Do you possess a strong technical curiosity and a passion for…
Added 1 min ago
Manufacturing Internship, Summer 2027
Procter & Gamble
Jackson, MO
+ Control Systems Engineering: Support automation systems, industrial networks, and robotics integration, contributing to digital manufacturing solutions and troubleshooting control issues.
Added 1 min ago
Engineering Manager
Procter & Gamble
Saint Louis, MO
Are you a highly motivated and innovative engineer eager to apply your technical leadership to groundbreaking challenges? Do you possess a strong technical curiosity and a passion for…
Added 1 min ago
Principal Firmware Engineer
Pelco, Inc.
Fort Collins, CO
Motorola is seeking a top-tier candidate for our Camera Firmware Development Engineer. This position will be responsible for developing firmware and software for our digital imaging and…
Added 2 mins ago
Senior Manager, Hardware Engineer
Hyve Solutions Corporation
Fremont, CA
Senior Manager, HW Integration & Qualification Engineering
Added 2 mins ago
(DoW SkillBridge), Systems Engineering Specialist, RC-135 Mission System Operator
L3Harris
Greenville, TX
L3Harris is seeking a Systems Engineer (SE) who can achieve operational targets with moderate impact on departmental results. Contributes to the completion of specific programs and…
Added 2 mins ago
Jr. Data Architect/Engineer
SBT Global, Inc.
Plano, TX
We are seeking a mid-level Data Platform Engineer to build a new greenfield data platform integrating internal systems (GSCM, SEASI, SMART, and BOSS) using a Medallion Architecture.
Added 2 mins ago
Cloud Associate
Rooms To Go Corporate
Seffner, FL
…deployment processes, reliable infrastructure, and robust monitoring systems. In addition, the Engineer will be responsible for supporting and deploying could services including…
Added 3 mins ago
AI Portfolio Solution Architect (Sr Stf)
Lockheed Martin
Virtual Three, TX
Experience serving as a technical lead, chief architect, solutions architect, or principal engineer for complex software, data, or AI-enabled systems.
Added 3 mins ago
Network Engineer Senior
Applied Research Solutions
Jbsa Lackland, TX
Function as a senior technical expert engineer in systems development involving extremely complex Computer network or electronic systems including Command and Control (C2), airborne…
Added 3 mins ago
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Sr. Network Engineer
Rush Enterprises
New Braunfels, TX
- $147,205 USD / year
Own the design, administration, and continuous improvement of the enterprise Network Access Control (NAC) platform, including authentication, policy enforcement, and systems integration.
Added 4 mins ago
Embedded Software Engineer IV
Wabtec
Germantown, MD
As an Embedded Software Engineer, you will collaborate with cross-functional engineering teams to design, develop, and maintain embedded software solutions for industrial electronics…
Added 4 mins ago
Embedded Software Engineer III
Wabtec
Germantown, MD
…Video and Event Recorders, Network Management Devices, Braking Systems, and Train Control Equipment. In this role, the Senior Embedded Software Engineer will work with a cross-functional…
Added 4 mins ago
Circuit Design Engineer
Lockheed Martin
Grand Prairie, TX
Lockheed Martin Missiles and Fire Control (MFC) is seeking a Circuit Design Engineer to join our hardware engineering team. MFC is a recognized designer, developer, and manufacturer of…
Added 4 mins ago
Cardiology Application Support Engineer
NTT America, Inc.
Frisco, TX
We are seeking an experienced Cardiology Application Support Engineer (L2) to provide advanced support, administration, monitoring, and maintenance for mission-critical cardiology…
Added 4 mins ago
Principal Software Development Engineer (AI Innovation)
CVS Health
Richardson, TX
The Principal Software Development Engineer will drive innovative, enterprise-wide solution designs at the business unit level for highly complex, strategic initiatives. In this high-impact…
Added 4 mins ago
Senior Forward Deployed Engineer
Workday, Inc.
CA · GA
As a Senior Forward Deployed Engineer on the Developer Platform FDE team, you’ll bridge hands-on agent engineering with high-impact customer technical strategy. You’ll partner with…
Added 4 mins ago
Forward Deployed Engineer
Workday, Inc.
CA · GA
As a Forward Deployed Engineer on the Developer Platform FDE team, you’ll combine hands-on agent engineering with direct customer work. Working alongside senior FDEs, you’ll help enterprise…
Added 4 mins ago
Principal Forward Deployed Engineer
Workday, Inc.
CA · GA
As a Principal Forward Deployed Engineer on the Developer Platform FDE team, you’ll bridge hands-on agent engineering with high-impact customer technical strategy, taking on the most…
Added 5 mins ago
Data Center Capacity Engineer
Meta
El Paso, TX
Meta is seeking a Data Center Capacity Engineer to help ensure our global data center infrastructure can meet the demands of billions of users across Meta's family of apps and services. In…
Added 5 mins ago
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MEP Quality Program Manager (Data Center Construction) - El Paso
TEKsystems
El Paso, TX
- $80 to $90 USD / hour
…knowledge of data center commissioning stages, critical MEP systems, testing, issue closure, and…
Added 5 mins ago
Senior Data Integration Engineer
Everon
Irving, TX
The Senior Data Integration Engineer designs, develops, implements, and supports secure, scalable, and reliable integrations across enterprise applications, databases, cloud platforms,…
Added 5 mins ago
Identity & Access Management (IAM) Engineer, Lead
Toyota
Plano, TX
Toyota Financial Services (TFS) is seeking an experienced Lead Identity and Access Management (IAM) Engineer to join our Information Security team. This role sets the technical direction…

Technical Support Engineer (CS)

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

C1.ai http://C1.ai empowers the agentic workforce to put AI to work everywhere. Our platform connects humans and agents to enterprise systems with scoped access, enforced policies, human approval, and a record of every action. With C1.ai http://C1.ai, the fastest path to AI adoption at scale is the governed path - giving organizations visibility and control without sacrificing security or slowing innovation. Companies such as Ramp, Zscaler, Qualtrics, and Eli Lilly trust C1.ai http://C1.ai to govern workforce access, deploy AI agents, and get work done.

C1.ai http://C1.ai is on a mission to secure the agentic workforce, and our brand needs to show up as sharp as our product. We are excited to expand the technical support team in our Customer Success Org! Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that's managing the support queue, project managing complex issue resolutions, or hoping on a call to solve issues that arise.

WHAT WE ARE LOOKING FOR:

3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space
Open to working the East Coast hours
Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development
Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications
Comfort working with on-prem infrastructure/hybrid cloud deployments
Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions

BONUS IF YOU HAVE:

Strong familiarity with AWS IAM, policies, roles, and identity federation setups or IaC tools
Experience with Microsoft Entra ID/Azure AD and Active Directory administration and integrations
Scripting or light development experience (e.g., Python, Bash, Go, etc.)

KEY RESPONSIBILITIES:

Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices.
Technical Support: Act as a point of contact for technical support, helping customers troubleshoot issues, and escalate technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!
Problem Solving: All in… you like problems… this excites you! At C1 you are not solving problems in a silo, the culture here is to support each other and work as a team - this role just needs to thrive on working through daily complex problems that may come up.
Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops.
Improving Process: Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient.
Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization.
Data Analysis: Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions.
Cross-functional Collaboration: Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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More about this job

Skills

Technical support
Identity and access management
Docker
Kubernetes
Troubleshooting
AWS
Infrastructure as code
Microsoft Azure
Microsoft Active Directory
Python
Bash
Go
Product knowledge
Troubleshoot
Problem solving
Work as a team
Organise training
Provide training
Change management
Data analysis
Collaboration
Prioritization

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