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Added 3 mins ago
Senior Software Engineer, Ground Station Platform
Muon Space
San Jose, CA
Muon is looking for a Senior Software Engineer to join our team and help scale our core platforms. In this role, you'll design foundational architecture, ship customer-facing features with…
Added 4 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Concord, NH
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 4 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Concord, NH
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 5 mins ago
Software Engineer
Teradata
Concord, NH
At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and…
Added 5 mins ago
AI Automation Architect - Manufacturing and MES processes- Remote
Cognizant
Concord, NH
…fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products…
Added 5 mins ago
Platform Engineer - Remote
SitusAMC
Concord, NH
…Azure DevOps environment. This role will serve as the primary platform administrator and subject matter expert across Azure Repos, Pipelines, Boards, permissions, service connections, and…
Added 5 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Concord, NH
SitusAMC is on a Digital Transformation journey to implement and automate the infrastructure, platform creation by developing and executing Infrastructure as Code capabilities. This role…
Added 5 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Concord, NH
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 5 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Concord, NH
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 8 mins ago
Software Engineer for Packet Forwarding (Sunnyvale, California)
Hewlett Packard Enterprise
Sunnyvale, CA
The Software Engineer for Packet Forwarding designs, develops, troubleshoots and debugs software programs for software enhancements and new products.
Added 8 mins ago
PM
Lead Forward Deployed Engineer
Prologis Management
Denver, CO
- $200,000 to $285,000 USD / year
Coordinate closely with central AI Product, Applied AI Engineering, Platform, Data and Knowledge, Security and Governance, Process and Agent Orchestration, Enablement, Architecture and AI…
Added 8 mins ago
Cloud Engineer
UMB Bank
Kansas City, MO
As a Cloud Engineer , you will be heavily participating in defining the organization's cloud platform strategy, designing enterprise cloud solutions, and enabling cloud adoption across the…
Added 13 mins ago
Mid Level/Senior Application Security & Akamai Onboarding Engineer
Insight Global
Woonsocket, RI
We are looking for a Senior Akamai Engineer to lead the onboarding and security of applications onto the Akamai platform.
Added 13 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Providence, RI
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 20 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Baton Rouge, LA
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 20 mins ago
Principal Electrical Power Engineer, RF Payloads - TeraWave
Blue Origin LLC
Seattle, WA
Work closely with mechanical, thermal, systems, optics, and RF engineering teams to ensure power electronics hardware is integrated successfully into the satellite platform
Added 24 mins ago
AM
Senior Systems Administrator
Astro Mechanica
San Francisco, CA
- $140,000 to $170,000 USD / year
Astro Mechanica is a vertically integrated aerospace company developing a scalable technology platform to power critical infrastructure, mission operations, and the future of flight. We…
Added 36 mins ago
Sr. Staff Systems Integration & Test Engineer Lead – APG 81 / Airborne Radar
Northrop Grumman
Baltimore, MD
…division is seeking a Sr. Staff Systems Integration & Test (SI&T) Engineer Lead – APG‑81 / Airborne Radar in Baltimore, MD to support the Airborne Multifunction Sensors Business…
Added 36 mins ago
REMOTE Senior Amazon Connect Engineer
Insight Global
Baltimore, MD
Insight Global is seeking a Senior AWS Amazon Connect Engineer for a top power generation client. This individual will take ownership of the design, implementation, integration,…
Added 38 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Santa Fe, NM
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 43 mins ago
Staff Software Development Engineer · IT Design & Development
IQVIA INC (US10)
Wayne, PA
The Staff Software Engineer will play a critical role in the onboarding, transformation, integration, and provisioning of large-scale patient-level healthcare datasets into core data assets…
Added 45 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Des Moines, IA
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 57 mins ago
AA
Product Manager, Incentives
Augeo Affinity Marketing, Inc.
St Paul, MN
- $125,000 to $152,000 USD / year
Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for…
Added 59 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Bismarck, ND
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 hour ago
Senior Backend Software Engineer
Flexcompute Inc.
Madison, WI
We are looking for a Senior Backend Software Engineer to join our team in Madison, Wisconsin, and help us design and implement scalable solutions that meet the growing demands of our…

Technical Support Engineer (CS)

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

C1.ai http://C1.ai empowers the agentic workforce to put AI to work everywhere. Our platform connects humans and agents to enterprise systems with scoped access, enforced policies, human approval, and a record of every action. With C1.ai http://C1.ai, the fastest path to AI adoption at scale is the governed path - giving organizations visibility and control without sacrificing security or slowing innovation. Companies such as Ramp, Zscaler, Qualtrics, and Eli Lilly trust C1.ai http://C1.ai to govern workforce access, deploy AI agents, and get work done.

C1.ai http://C1.ai is on a mission to secure the agentic workforce, and our brand needs to show up as sharp as our product. We are excited to expand the technical support team in our Customer Success Org! Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that's managing the support queue, project managing complex issue resolutions, or hoping on a call to solve issues that arise.

WHAT WE ARE LOOKING FOR:

3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space
Open to working the East Coast hours
Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development
Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications
Comfort working with on-prem infrastructure/hybrid cloud deployments
Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions

BONUS IF YOU HAVE:

Strong familiarity with AWS IAM, policies, roles, and identity federation setups or IaC tools
Experience with Microsoft Entra ID/Azure AD and Active Directory administration and integrations
Scripting or light development experience (e.g., Python, Bash, Go, etc.)

KEY RESPONSIBILITIES:

Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices.
Technical Support: Act as a point of contact for technical support, helping customers troubleshoot issues, and escalate technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!
Problem Solving: All in… you like problems… this excites you! At C1 you are not solving problems in a silo, the culture here is to support each other and work as a team - this role just needs to thrive on working through daily complex problems that may come up.
Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops.
Improving Process: Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient.
Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization.
Data Analysis: Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions.
Cross-functional Collaboration: Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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More about this job

Skills

Technical support
Identity and access management
Docker
Kubernetes
Troubleshooting
AWS
Infrastructure as code
Microsoft Azure
Microsoft Active Directory
Python
Bash
Go
Product knowledge
Troubleshoot
Problem solving
Work as a team
Organise training
Provide training
Change management
Data analysis
Collaboration
Prioritization

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