Jobs in the United States

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Added 2 mins ago
AI Solutions Engineer
Stratolaunch
Mojave, CA
The AI Solutions Engineer contributes to the development, integration, and operation of AI capabilities across Stratolaunch. The Enterprise Software Team integrates a mix of COTS and custom…
Added 2 mins ago
Software Engineer, Lead
The MITRE Corporation
Aberdeen, MD
Familiarity with DevSecOps and infrastructure automation tools, including Helm, CI/CD pipelines such as Jenkins, GitLab CI, or ArgoCD, Infrastructure as Code tools such as Ansible and…
Added 2 mins ago
G
Staff Software Engineer, Applied AI
GridUnity
Remote, United States
- $250,000 to $265,000 USD / year
GridUnity is seeking a Staff Software Engineer to join our Platform team, reporting to the Director of Engineering, Applied AI. You will turn our customer workflow vision into reliable…
Added 6 mins ago
Civil Engineer-In-Training (EIT) - Industrial
AKS Engineering & Forestry, LLC
Kirkland, WA
AKS is seeking a motivated Civil Engineer-in-Training (EIT) to join our team and support the planning, design, and delivery of high-tech manufacturing developments and mission-critical data…
Added 6 mins ago
Principal ASIC Engineer
Echodyne Corp
Kirkland, WA
…uncrewed aircraft & drones, and security of borders, critical infrastructure, and smart cities. The company combines the patented technology of metamaterials with powerful software to…
Added 8 mins ago
UG
Principal Data Engineering - Remote
UnitedHealth Group
Minnetonka, MN
- $112,700 to $193,200 USD / year
The Principal Data Engineer is a senior individual contributor responsible for designing, building, and scaling enterprise data platforms and data pipelines. This role combines cloud-based…
Added 8 mins ago
UG
Senior Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
As a Senior Software Engineer on the OCPN Cloud Platform Team, you will drive the architecture, technical design, development, delivery, and operationalization of cloud-native, resilient,…
Added 9 mins ago
Tech Consultant - Infrastructure Patch & Unix Engineer
NTT DATA Americas, Inc.
Jacksonville
We are currently seeking a Tech Consultant - Infrastructure Patch & Unix Engineer to join our team in Jacksonville, Florida (US-FL), United States (US).
Added 9 mins ago
Unix Engineer - Infrastructure Patch
NTT DATA Americas, Inc.
Jacksonville
We are currently seeking a Unix Engineer - Infrastructure Patch to join our team in Jacksonville, Florida (US-FL), United States (US).
Added 9 mins ago
Spring Migration Engineer
NTT DATA Americas, Inc.
Austin
We are currently seeking a Spring Migration Engineer to join our team in Austin, Texas (US-TX), United States (US).
Added 9 mins ago
RU
Field Engineer
Randstad USA
Mendota, IL
- $60,000 to $75,000 USD / year
…systems. This hybrid role combines the duties of managing network infrastructure with the installation, configuration, and maintenance of voice communication systems. The Field Engineer…
Added 10 mins ago
CB
Security Engineer II
Coinstar Brand
Remote, United States
- $117,308 to $146,635 USD / year
Coinstar’s Security Engineer II is responsible for the design, implementation and maintenance of security solutions to include email security, network security including firewall…
Added 11 mins ago
SO
IT System Administration - Senior/Specialist
State of Washington
Olympia, WA
- $8,522 to $11,460 USD / month
As a DevOps Engineer, you will help DCYF modernize and improve how technology is delivered by creating automation that makes systems more reliable, secure, and efficient. You will support…
Added 13 mins ago
Financial Manager - SES - Tysons, VA
M.C. Dean, Inc
Tysons, VA
…recognizable mission critical facilities, secure environments, complex infrastructure, and global enterprises. The company’s capabilities include electrical, electronic security,…
Added 13 mins ago
Telecommunications Engineer 4 - Tysons, VA
M.C. Dean, Inc
Tysons, VA
The Mission Critical Telecommunications Engineer 4 leads Department of the Air Force (DAF) inside plant (ISP) and outside plant (OSP) telecommunications infrastructure engineering support…
Added 13 mins ago
Telecommunications Engineer 2 - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
The Mission Critical Telecommunications Engineer 2 supports Department of the Air Force (DAF) inside plant (ISP) and outside plant (OSP) telecommunications infrastructure engineering,…
Added 13 mins ago
Telecommunications Engineer 3 - Tysons, VA
M.C. Dean, Inc
Tysons, VA
The Mission Critical Telecommunications Engineer 3 supports Department of the Air Force (DAF) inside plant (ISP) and outside plant (OSP) telecommunications infrastructure engineering,…
Added 13 mins ago
Telecommunications Engineer 2 - Tysons, VA
M.C. Dean, Inc
Tysons, VA
The Mission Critical Telecommunications Engineer 2 supports Department of the Air Force (DAF) inside plant (ISP) and outside plant (OSP) telecommunications infrastructure engineering,…
Added 13 mins ago
Deployment Network Engineer 4
M.C. Dean, Inc
Springfield, VA
Deployment Network Engineering staff will primarily support the O&M Network Engineer in Pre-Installation, on site Deployment and go-live testing. This includes preparing and performing…
Added 13 mins ago
MD
Project Administrator, Staff
M.C. Dean, Inc
Frederick, MD
- $26.77 to $30.11 USD / hour
…recognizable mission critical facilities, secure environments, complex infrastructure, and global enterprises. The company’s capabilities include electrical power systems, electronic…
Added 13 mins ago
Senior Design Engineer (Engineer 5)
M.C. Dean, Inc
Tysons, VA
…most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security,…
Added 13 mins ago
Design Engineer Staff
M.C. Dean, Inc
Caroline County, VA
…most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security,…
Added 13 mins ago
Telecommunications Specialist 2 (Technical Specialist 2) - Tysons, VA
M.C. Dean, Inc
Tysons, VA
…most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security,…
Added 13 mins ago
Senior Software Engineer, Ads Measurement
Roblox
San Mateo, CA
As a Senior Software Engineer on our Ads Measurement team, you will architect and build foundational ads systems that are capable of reliably serving Roblox’s massive scale. You will drive…
Added 13 mins ago
Telecommunications Specialist 4 (Technical Specialist 4) - Tysons, VA
M.C. Dean, Inc
Tysons, VA
The specialist is the technical authority for inside plant (ISP) and outside plant (OSP) infrastructure on assigned task orders. This includes cabling, equipment, pathways, spaces, and…

Technical Support Engineer (CS)

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

C1.ai http://C1.ai empowers the agentic workforce to put AI to work everywhere. Our platform connects humans and agents to enterprise systems with scoped access, enforced policies, human approval, and a record of every action. With C1.ai http://C1.ai, the fastest path to AI adoption at scale is the governed path - giving organizations visibility and control without sacrificing security or slowing innovation. Companies such as Ramp, Zscaler, Qualtrics, and Eli Lilly trust C1.ai http://C1.ai to govern workforce access, deploy AI agents, and get work done.

C1.ai http://C1.ai is on a mission to secure the agentic workforce, and our brand needs to show up as sharp as our product. We are excited to expand the technical support team in our Customer Success Org! Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that's managing the support queue, project managing complex issue resolutions, or hoping on a call to solve issues that arise.

WHAT WE ARE LOOKING FOR:

3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space
Open to working the East Coast hours
Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development
Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications
Comfort working with on-prem infrastructure/hybrid cloud deployments
Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions

BONUS IF YOU HAVE:

Strong familiarity with AWS IAM, policies, roles, and identity federation setups or IaC tools
Experience with Microsoft Entra ID/Azure AD and Active Directory administration and integrations
Scripting or light development experience (e.g., Python, Bash, Go, etc.)

KEY RESPONSIBILITIES:

Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices.
Technical Support: Act as a point of contact for technical support, helping customers troubleshoot issues, and escalate technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!
Problem Solving: All in… you like problems… this excites you! At C1 you are not solving problems in a silo, the culture here is to support each other and work as a team - this role just needs to thrive on working through daily complex problems that may come up.
Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops.
Improving Process: Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient.
Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization.
Data Analysis: Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions.
Cross-functional Collaboration: Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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More about this job

Skills

Technical support
Identity and access management
Docker
Kubernetes
Troubleshooting
AWS
Infrastructure as code
Microsoft Azure
Microsoft Active Directory
Python
Bash
Go
Product knowledge
Troubleshoot
Problem solving
Work as a team
Organise training
Provide training
Change management
Data analysis
Collaboration
Prioritization

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