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Added 5 mins ago
AWS Engineer
Koniag Government Services
Vienna, VA
Kadiak, LLC, a Koniag Government Services company, is seeking an AWS Engineer with a TS/SCI security clearance to support Kadiak and our government customer in Vienna, VA. This position…
Added 5 mins ago
DevOps Engineer
Koniag Government Services
Vienna, VA
Kadiak, LLC, a Koniag Government Services company, is seeking a DevOps Developer to support Kadiak and our government customer in Vienna, VA. This position requires an active Top-Secret…
Added 5 mins ago
GCP Cloud Product Owner
Koniag Government Services
Washington, DC
Google Cloud Digital Leader, Google Cloud Associate Cloud Engineer, or Google Cloud Professional Cloud Architect / DevOps Engineer.
Added 5 mins ago
AWS Cloud Product Owner
Koniag Government Services
Washington, DC
AWS Certified Cloud Practitioner, AWS Certified Solutions Architect - Associate, or AWS Certified DevOps Engineer.
Added 5 mins ago
AWS Certified Solutions Architect - Associate
Koniag Government Services
Nashville, TN
Added 5 mins ago
Okta Identity Developer - Mid
Koniag Government Services
Washington, DC
The ideal candidate is a technically proficient and development-focused identity engineer with solid, hands-on experience developing custom Okta integrations, identity automation workflows,…
Added 5 mins ago
Harness/Traceable Integration Engineer (Senior)
Koniag Government Services
Washington, DC
…company, is seeking an experienced Harness/Traceable Integration Engineer (Senior) to support enterprise DevSecOps operations, API security, and IT administrative and operational support…
Added 5 mins ago
Sr. Web & Mobile Developer & DevOps (REMOTE)
Koniag Government Services
Albuquerque, NM
Microsoft certifications (e.g., Azure DevOps Engineer Expert, Azure Developer Associate).
Added 5 mins ago
Senior Developer & DBE (REMOTE)
Koniag Government Services
Albuquerque, NM
Collaboration – Work closely with the Solution Architect, DevOps Engineer, and Data Scientists to align development and database solutions with project requirements
Added 5 mins ago
Architect/DevOps Engineer (REMOTE)
Koniag Government Services
Denver, CO
Koniag Technology Solutions, inc a Koniag Government Services company, is seeking an Architect/DevOps Engineer to support KTS and our government customer. The position is remote. This…
Added 5 mins ago
Tester (QA Engineer) (REMOTE)
Koniag Government Services
Denver, CO
Koniag Technology Solutions, inc a Koniag Government Services company, is seeking a Tester (QA Engineer) to support KTS and our government customer. The position is remote. This position…
Added 5 mins ago
AWS Cloud Infrastructure Engineer – RPA Operations (REMOTE)
Koniag Government Services
Arlington, VA
Tuknik Government Services, a Koniag Government Services company, is seeking an AWS Cloud Infrastructure Engineer – RPA Operations with a Secret security clearance to support TGS and our…
Added 14 mins ago
AI Automation Architect - Manufacturing and MES processes- Remote
Cognizant
Harrisburg, PA
…fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products…
Added 15 mins ago
SFDC DevOps Engineer
Synopsys, Inc.
Philadelphia, PA
…ignites the ingenuity of tomorrow. You Are You are the kind of engineer who sees a manual deployment step and immediately starts thinking about how to automate it. A broken deployment can…
Added 17 mins ago
Platform Engineer, IT
True Anomaly
Denver, CO · Long Beach, CA
Microsoft Certified: DevOps Engineer Expert (AZ-400)
Added 18 mins ago
Sr. CyberArk Implementation Engineer or Architect
Capgemini
Atlanta, GA, GA
We are seeking an experienced Senior CyberArk PAM Implementation Engineer to assess, optimize, and enhance our existing CyberArk Privileged Access Management environment. The ideal…
Added 23 mins ago
Security Engineer
Cala Health
United States
We are seeking a hands-on Security Engineer embedded within our engineering organization. In this role, you will be the primary technical authority securing our AWS cloud architecture,…
Added 26 mins ago
Software Engineer II
Zayo Group LLC
United States
Zayo Group is seeking a talented and motivated Software Engineer II to join our Network Automation Software Engineering team. Our team develops and maintains the software platforms,…
Added 26 mins ago
Senior Software Engineer
Zayo Group LLC
United States
Zayo Group is seeking an experienced Senior Software Engineer to join our Network Automation Software Engineering team. Our team develops and maintains the software platforms,…
Added 29 mins ago
Software Engineer
Uniti
United States
…practices, and the ability to manage work effectively across Azure DevOps, GitHub repositories, and Microsoft…
Added 33 mins ago
Advanced Information Technologist - Mid Level Cloud Engineer
The Boeing Company
Hazelwood, MO
Boeing Defense, Space & Security (BDS) is hiring an Advanced Information Technologist - Mid Level Cloud Engineer for the Digital Infrastructure Segment of a Proprietary Program in Saint…
Added 37 mins ago
Senior Software Engineer
Fidelity Technology Group, LLC
Merrimack, NH
Drive adoption of DevOps practices, including CI/CD pipelines, infrastructure automation, monitoring, and observability
Added 45 mins ago
UG
Senior Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
As a Senior Software Engineer on the OCPN Cloud Platform Team, you will drive the architecture, technical design, development, delivery, and operationalization of cloud-native, resilient,…
Added 47 mins ago
BA
Platform DevOps Engineer
Booz Allen Hamilton
Colorado Springs, CO
- $61,900 to $141,000 USD / year
…and delivery consistently and continuously. As a DevSecOps engineer at Booz Allen, you'll use the latest architectural approaches and open-source frameworks and resources to overcome your…
Added 50 mins ago
Data Asset Model Senior Engineer
Mars Corporate
United States
…organizational change, we are seeking a FinTech Data Asset Model Senior Engineer to strengthen our capabilities in Azure Data Lake technologies within the FinTech Data Lake…

Technical Support Engineer (CS)

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

C1.ai http://C1.ai empowers the agentic workforce to put AI to work everywhere. Our platform connects humans and agents to enterprise systems with scoped access, enforced policies, human approval, and a record of every action. With C1.ai http://C1.ai, the fastest path to AI adoption at scale is the governed path - giving organizations visibility and control without sacrificing security or slowing innovation. Companies such as Ramp, Zscaler, Qualtrics, and Eli Lilly trust C1.ai http://C1.ai to govern workforce access, deploy AI agents, and get work done.

C1.ai http://C1.ai is on a mission to secure the agentic workforce, and our brand needs to show up as sharp as our product. We are excited to expand the technical support team in our Customer Success Org! Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that's managing the support queue, project managing complex issue resolutions, or hoping on a call to solve issues that arise.

WHAT WE ARE LOOKING FOR:

3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space
Open to working the East Coast hours
Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development
Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications
Comfort working with on-prem infrastructure/hybrid cloud deployments
Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions

BONUS IF YOU HAVE:

Strong familiarity with AWS IAM, policies, roles, and identity federation setups or IaC tools
Experience with Microsoft Entra ID/Azure AD and Active Directory administration and integrations
Scripting or light development experience (e.g., Python, Bash, Go, etc.)

KEY RESPONSIBILITIES:

Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices.
Technical Support: Act as a point of contact for technical support, helping customers troubleshoot issues, and escalate technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!
Problem Solving: All in… you like problems… this excites you! At C1 you are not solving problems in a silo, the culture here is to support each other and work as a team - this role just needs to thrive on working through daily complex problems that may come up.
Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops.
Improving Process: Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient.
Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization.
Data Analysis: Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions.
Cross-functional Collaboration: Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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More about this job

Skills

Technical support
Identity and access management
Docker
Kubernetes
Troubleshooting
AWS
Infrastructure as code
Microsoft Azure
Microsoft Active Directory
Python
Bash
Go
Product knowledge
Troubleshoot
Problem solving
Work as a team
Organise training
Provide training
Change management
Data analysis
Collaboration
Prioritization

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