Jobs in the United States

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Added 1 min ago
Customer Success Engineer
GitLab
Remote, United States
…developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50%…
Added 3 mins ago
Information Security Engineer – Global Security Infrastructure
Micron Technology
Boise
JR116695 Information Security Engineer – Global Security Infrastructure
Added 4 mins ago
Security Engineer
Blueberry Pediatrics
Remote, United States
We're hiring a Security Engineer to run Blueberry's day-to-day security operations. Reporting to the Head of Security, you'll find and fix vulnerabilities across our Google Cloud Platform…
Added 4 mins ago
Staff Forward Deployed Engineer, Applied AI
Snowflake
Menlo Park, CA
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data…
Added 5 mins ago
Strategic Solutions Engineer
Procore Technologies, Inc.
TX
Lead tailored technical demonstrations, orchestrating cross-functional subject matter experts and technical resources to address enterprise security, data, and integration requirements.
Added 8 mins ago
CP
Principal Mgr-Sales Engineer
Cellco Partnership
NY
- $98,500 to $172,000 USD / year
Partnering with the sales team, you’ll understand customer needs and craft the best package of our services from data and voice. Your toolkit will also include security, IT, mobility, and…
Added 12 mins ago
Lead Senior Cloud Platform Engineer
Stanley Martin Homes, LLC
Reston, VA
A day in the life of a Lead Senior Cloud Platform Engineer begins with partnering with application, data, AI, and infrastructure teams to ensure cloud platforms are enabling the secure,…
Added 15 mins ago
AI Solutions Engineer
Stratolaunch
Mojave, CA
…environments at speeds exceeding Mach 5, delivering critical data that helps customers validate system performance and advance technologies toward deployment. Our team brings together…
Added 15 mins ago
Software Engineer, Lead
The MITRE Corporation
Aberdeen, MD
…improves lives. This is where your skills strengthen national security, cybersecurity, health, transportation, and citizen services. We’re a nonprofit engineering, applied research, and…
Added 15 mins ago
G
Staff Software Engineer, Applied AI
GridUnity
Remote, United States
- $250,000 to $265,000 USD / year
We unite all grid interconnection stakeholders on a single platform that converts centralized data into actionable intelligence and accelerates the transition to a reliable, sustainable,…
Added 19 mins ago
Principal ASIC Engineer
Echodyne Corp
Kirkland, WA
…designed for autonomous vehicles, uncrewed aircraft & drones, and security of borders, critical infrastructure, and smart cities. The company combines the patented technology of…
Added 21 mins ago
UG
Principal Data Engineering - Remote
UnitedHealth Group
Minnetonka, MN
- $112,700 to $193,200 USD / year
The Principal Data Engineer is a senior individual contributor responsible for designing, building, and scaling enterprise data platforms and data pipelines. This role combines cloud-based…
Added 21 mins ago
UG
Senior Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
As a Senior Software Engineer on the OCPN Cloud Platform Team, you will drive the architecture, technical design, development, delivery, and operationalization of cloud-native, resilient,…
Added 22 mins ago
Tech Consultant - Infrastructure Patch & Unix Engineer
NTT DATA Americas, Inc.
Jacksonville
We are seeking a skilled Unix Engineer with experience supporting enterprise-scale Unix/Linux environments. This role will be responsible for designing, testing, validating, and deploying…
Added 22 mins ago
Unix Engineer - Infrastructure Patch
NTT DATA Americas, Inc.
Jacksonville
We are seeking a skilled Unix Engineer with experience supporting enterprise-scale Unix/Linux environments. This role will be responsible for designing, testing, validating, and deploying…
Added 22 mins ago
Spring Migration Engineer
NTT DATA Americas, Inc.
Austin
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society…
Added 22 mins ago
RU
Field Engineer
Randstad USA
Mendota, IL
- $60,000 to $75,000 USD / year
…configuration, and maintenance of voice communication systems. The Field Engineer will utilize company toolsets and diagnostic techniques to ensure optimal performance of both network and…
Added 23 mins ago
CB
Security Engineer II
Coinstar Brand
Remote, United States
- $117,308 to $146,635 USD / year
Coinstar’s Security Engineer II is responsible for the design, implementation and maintenance of security solutions to include email security, network security including firewall…
Added 25 mins ago
Financial Manager - SES - Tysons, VA
M.C. Dean, Inc
Tysons, VA
…enterprises. The company’s capabilities include electrical, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is…
Added 26 mins ago
Telecommunications Engineer 4 - Tysons, VA
M.C. Dean, Inc
Tysons, VA
We are seeking a Telecommunications Engineer 4 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that…
Added 26 mins ago
Telecommunications Engineer 2 - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
We are seeking a Telecommunications Engineer 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that…
Added 26 mins ago
Telecommunications Engineer 3 - Tysons, VA
M.C. Dean, Inc
Tysons, VA
We are seeking a Telecommunications Engineer 3 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that…
Added 26 mins ago
Telecommunications Engineer 2 - Tysons, VA
M.C. Dean, Inc
Tysons, VA
We are seeking a Telecommunications Engineer 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that…
Added 26 mins ago
MD
Project Administrator, Staff
M.C. Dean, Inc
Frederick, MD
- $26.77 to $30.11 USD / hour
…company’s capabilities include electrical power systems, electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is…
Added 26 mins ago
Telecommunications Specialist 2 (Technical Specialist 2) - Tysons, VA
M.C. Dean, Inc
Tysons, VA
…9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons,…

Technical Support Engineer (CS)

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

C1.ai http://C1.ai empowers the agentic workforce to put AI to work everywhere. Our platform connects humans and agents to enterprise systems with scoped access, enforced policies, human approval, and a record of every action. With C1.ai http://C1.ai, the fastest path to AI adoption at scale is the governed path - giving organizations visibility and control without sacrificing security or slowing innovation. Companies such as Ramp, Zscaler, Qualtrics, and Eli Lilly trust C1.ai http://C1.ai to govern workforce access, deploy AI agents, and get work done.

C1.ai http://C1.ai is on a mission to secure the agentic workforce, and our brand needs to show up as sharp as our product. We are excited to expand the technical support team in our Customer Success Org! Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that's managing the support queue, project managing complex issue resolutions, or hoping on a call to solve issues that arise.

WHAT WE ARE LOOKING FOR:

3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space
Open to working the East Coast hours
Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development
Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications
Comfort working with on-prem infrastructure/hybrid cloud deployments
Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions

BONUS IF YOU HAVE:

Strong familiarity with AWS IAM, policies, roles, and identity federation setups or IaC tools
Experience with Microsoft Entra ID/Azure AD and Active Directory administration and integrations
Scripting or light development experience (e.g., Python, Bash, Go, etc.)

KEY RESPONSIBILITIES:

Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices.
Technical Support: Act as a point of contact for technical support, helping customers troubleshoot issues, and escalate technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!
Problem Solving: All in… you like problems… this excites you! At C1 you are not solving problems in a silo, the culture here is to support each other and work as a team - this role just needs to thrive on working through daily complex problems that may come up.
Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops.
Improving Process: Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient.
Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization.
Data Analysis: Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions.
Cross-functional Collaboration: Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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More about this job

Skills

Technical support
Identity and access management
Docker
Kubernetes
Troubleshooting
AWS
Infrastructure as code
Microsoft Azure
Microsoft Active Directory
Python
Bash
Go
Product knowledge
Troubleshoot
Problem solving
Work as a team
Organise training
Provide training
Change management
Data analysis
Collaboration
Prioritization

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