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Added just now
Senior Product Quality Engineer
Anduril Industries
Ashville, OH
As a Senior Product Quality Engineer you will support our Barracuda product teams at our Arsenal-1 facility. You will work inside & outside the organization to define, develop, and execute…
Added just now
Senior Product Quality Engineer
Anduril Industries
Ashville, OH
As a Senior Product Quality Engineer you will support our Barracuda product teams at our Arsenal-1 facility. You will work inside & outside the organization to define, develop, and execute…
Added 2 mins ago
Solution Engineer
Embedding VC
Mountain View, CA
…halls, and beyond. We're looking for a bold, driven Solution Engineer to join our core team full-time and help us deploy these systems on the world…
Added 2 mins ago
Customer Success Engineer
GitLab
Remote, United States
This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to…
Added 2 mins ago
T
Desktop Support Technician
TEKsystems
Oklahoma City, OK
- $30 to $35 USD / hour
…Software Deployment, Troubleshooting, and Problem Resolution support to end users. Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and…
Added 2 mins ago
T
Windows Engineer
TEKsystems
Sulphur, LA
- $45 to $50 USD / hour
The Systems platform team is seeking extra support to handle the capacity of workstreams being impacted by AI adoption/enablement. Seeking Windows and RHEL administration support to help…
Added 3 mins ago
Senior Operations Supervisor - Weekend Shift
GXO Logistics
Social Circle, GA
…boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud…
Added 3 mins ago
Operations Supervisor - Weekend Shift
GXO Logistics
Ashburn, VA
…boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud…
Added 3 mins ago
Sr. Engineer – DRAM Failure Analysis
Micron Technology
Boise
JR116981 Sr. Engineer – DRAM Failure Analysis
Added 3 mins ago
New College Grad - Product Yield Enhancement Engineer
Micron Technology
Boise
JR116872 New College Grad - Product Yield Enhancement Engineer
Added 3 mins ago
RC
Full Stack Engineering Intern - Summer 2027
Raft Company Website
McLean, VA
- $20 to $24 USD / hour
This is a U.S. based position. All of the programs we support require U.S. citizenship to be eligible for employment. All work must be conducted within the continental U.S.
Added 4 mins ago
WD
Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support
Western Digital
San Jose, CA
- $115,200 to $153,600 USD / year
Technologist, Customer Technical Sales & Support – Cloud & Hyperscaler
Added 5 mins ago
Engineer - Manufacturing
ZF Chassis Systems Tuscaloosa, LLC
United States
What you can look forward to as a Manufacturing Engineer:
Added 6 mins ago
Senior Software Engineer, Platform Engineering
Columbia Sportswear Comp
Portland, OR
As a Senior Software Engineer on the Platform Engineering team, you will design, build, and support enterprise integration and platform solutions that connect critical business systems and…
Added 6 mins ago
Data & Analytics Development Program II
John Deere
Moline
…recent graduates interested in working as a Data Scientist, Data Engineer or BI Analyst. This provides an accelerated development experience during the first 3 years of employment in the…
Added 9 mins ago
CP
Principal Mgr-Sales Engineer
Cellco Partnership
NY
- $98,500 to $172,000 USD / year
This position will support a sales territory that will require travel in and around the New York City area. This position is a mobile working model, the majority of time will be spent out…
Added 10 mins ago
Maintenance Engineer II
Marriott
PHOENIX, AZ
…Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with…
Added 13 mins ago
Tooling Mechanical Design Engineer, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
The Tooling Engineer will support the program on path from R&D, through design validation, into production. You will develop, design, analyze, and implement custom tooling and equipment…
Added 13 mins ago
Mechanical Engineer, Electronics Packaging, Avionics Mechanical
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
As a Mechanical Engineer on the Avionics Mechanical team, you will design and develop the mechanical implementation of spacecraft electrical systems from early architecture through flight…
Added 14 mins ago
IL
Propulsion Performance Engineering Intern - Bohemia, NY - Summer 2027
Innoveering, LLC
United States
- $24 USD / hour
…is on developing advanced, high-speed propulsion engines to support the Department of Defense Modernization Priorities. Our customers and partners include the U.S. Government and major…
Added 15 mins ago
Technical Project Manager
Autoscience
Menlo Park, CA
- Translate customer commitments into clear internal priorities and timelines
Added 15 mins ago
Wet Process & Applications Engineer - Hillsboro
SCREEN SPE USA
Hillsboro, OR
SCREEN is seeking a highly motivated Wet Process and Applications Engineer to support integrated process development for logic and memory customers, from laboratory development through fab…
Added 15 mins ago
AI Solutions Engineer
Stratolaunch
Mojave, CA
The AI Solutions Engineer contributes to the development, integration, and operation of AI capabilities across Stratolaunch. The Enterprise Software Team integrates a mix of COTS and custom…
Added 15 mins ago
Software Engineer, Lead
The MITRE Corporation
Aberdeen, MD
Serve as a primary customer interface, maintaining strong communication with government leads to identifying emerging needs, providing regular status updates, and ensure alignment on…
Added 19 mins ago
Civil Engineer-In-Training (EIT) - Industrial
AKS Engineering & Forestry, LLC
Kirkland, WA
AKS is seeking a motivated Civil Engineer-in-Training (EIT) to join our team and support the planning, design, and delivery of high-tech manufacturing developments and mission-critical data…

Technical Support Engineer (CS)

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

C1.ai http://C1.ai empowers the agentic workforce to put AI to work everywhere. Our platform connects humans and agents to enterprise systems with scoped access, enforced policies, human approval, and a record of every action. With C1.ai http://C1.ai, the fastest path to AI adoption at scale is the governed path - giving organizations visibility and control without sacrificing security or slowing innovation. Companies such as Ramp, Zscaler, Qualtrics, and Eli Lilly trust C1.ai http://C1.ai to govern workforce access, deploy AI agents, and get work done.

C1.ai http://C1.ai is on a mission to secure the agentic workforce, and our brand needs to show up as sharp as our product. We are excited to expand the technical support team in our Customer Success Org! Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that's managing the support queue, project managing complex issue resolutions, or hoping on a call to solve issues that arise.

WHAT WE ARE LOOKING FOR:

3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space
Open to working the East Coast hours
Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development
Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications
Comfort working with on-prem infrastructure/hybrid cloud deployments
Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions

BONUS IF YOU HAVE:

Strong familiarity with AWS IAM, policies, roles, and identity federation setups or IaC tools
Experience with Microsoft Entra ID/Azure AD and Active Directory administration and integrations
Scripting or light development experience (e.g., Python, Bash, Go, etc.)

KEY RESPONSIBILITIES:

Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices.
Technical Support: Act as a point of contact for technical support, helping customers troubleshoot issues, and escalate technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!
Problem Solving: All in… you like problems… this excites you! At C1 you are not solving problems in a silo, the culture here is to support each other and work as a team - this role just needs to thrive on working through daily complex problems that may come up.
Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops.
Improving Process: Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient.
Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization.
Data Analysis: Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions.
Cross-functional Collaboration: Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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More about this job

Skills

Technical support
Identity and access management
Docker
Kubernetes
Troubleshooting
AWS
Infrastructure as code
Microsoft Azure
Microsoft Active Directory
Python
Bash
Go
Product knowledge
Troubleshoot
Problem solving
Work as a team
Organise training
Provide training
Change management
Data analysis
Collaboration
Prioritization

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