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Sr AI Engineer (Emerging AI)
DAT Solutions, LLC
Seattle, WA
DAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly…
Added just now
Security Engineer II
DAT Solutions, LLC
Seattle, WA
DAT Freight & Analytics is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly…
Added 3 mins ago
Senior Software Engineer, Search Platform
NY · Frisco, TX · Eagan, MN
Familiarity with search evaluation and analytics, including relevance experiments and query log analysis
Added 4 mins ago
Software Development Engineer II
Ampcus, Inc
Seattle, WA
The Software Development Engineer will work across the full campaign lifecycle, developing AI-powered automation, integrating advertising technology platforms, building data pipelines for…
Added 4 mins ago
Senior Engineer - Global Rates eTrading Tech
Bank of America, National Association
United States
Experience as a lead software engineer building electronic trading solutions
Added 5 mins ago
SF
Senior Software Engineer
Social Finance LLC
Seattle, WA
- $200,000 to $220,000 USD / year
Social Finance, LLC seeks Senior Software Engineer in Seattle, WA:
Added 5 mins ago
Senior Software Engineer - Java Full Stack & AI
Mastercard
O'Fallon, MO
The Decision Services Technology team within Mastercard's Business & Market Insights organization develops analytics, reporting, and intelligence solutions that help customers investigate…
Added 5 mins ago
Senior Software Engineer - Java Full Stack & AI
Mastercard
O'Fallon, MO
The Decision Services Technology team within Mastercard's Business & Market Insights organization develops analytics, reporting, and intelligence solutions that help customers investigate…
Added 9 mins ago
AI/ML Engineering Director
GD Information Technology, Inc.
Remote, United States
GDIT is seeking a Director-level AI/ML Engineer to support CCaaS & AI digital transformation initiatives across federal and public sector environments. This role combines hands-on…
Added 9 mins ago
Cybersecurity Engineer
GD Information Technology, Inc.
Remote, United States
GDIT is seeking a Cybersecurity Engineer to support the United States Postal Service (USPS) Chief Information Security Officer (CISO) Operations organization. The candidate will apply…
Added 9 mins ago
Senior Front End Engineer
GD Information Technology, Inc.
Remote, United States
Data-driven approach to measuring and improving user experience through analytics and user feedback
Added 9 mins ago
Optical Systems Student Engineer
KLA Corporation
Milpitas, CA
…automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles,…
Added 9 mins ago
KC
Associate Test Engineer
KLA Corporation
Milpitas, CA
- $28.85 to $49.04 USD / hour
Work with engineer to bring new products to manufacturing
Added 9 mins ago
KC
Product Development Engineer
KLA Corporation
Milpitas, CA
- $117,800 to $200,300 USD / year
…automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles,…
Added 12 mins ago
M
Senior Network Automation Engineer
ManpowerGroup
Jersey City, NJ
- $70 to $73 USD / hour
Our client is seeking a Senior Network Automation Engineer to join their team. As a Senior Network Automation Engineer, you will be part of the Network Engineering and Operations enablement…
Added 12 mins ago
CH
Data Analyst
Cayuse Holdings
Trenton, NJ
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 13 mins ago
Senior Software Engineer - Oracle Fusion Finance - Record-to-Report
FlightSafety International Inc
Seattle, WA
As the Senior Software Engineer, Applications Engineering, your role will be to architect, develop and build robust technology solutions that scale the Finance processes, and related…
Added 15 mins ago
Senior Engineer - Embedded/Flight Software
Spaceflight Industries, Inc.
Seattle, WA
…platform and provide customers satellite imagery, automated analytics and high-frequency monitoring of strategic locations, economic assets and events from around the globe. BlackSky is…
Added 15 mins ago
A
Program Management Director, Rail & Transit
AECOM
Chicago, IL
- $250,000 to $340,000 USD / year
Champion innovation, digital delivery, BIM, digital engineering, data analytics, and emerging rail technologies.
Added 15 mins ago
A
Program Management Director, Rail & Transit
AECOM
Austin, TX
- $250,000 to $340,000 USD / year
Champion innovation, digital delivery, BIM, digital engineering, data analytics, and emerging rail technologies.
Added 15 mins ago
A
Program Management Director, Rail & Transit
AECOM
Philadelphia, PA
- $250,000 to $340,000 USD / year
Champion innovation, digital delivery, BIM, digital engineering, data analytics, and emerging rail technologies.
Added 16 mins ago
FSO - Insurance - Life & Group Transformation - Technology Consulting - Senior Manager
EY
Saint Louis, MO
+ Drive adoption of AI-enabled delivery methods, intelligent automation, and advanced analytics capabilities across engagements.
Added 16 mins ago
FSO - Insurance - Life & Group Transformation - Technology Consulting - Senior Manager
EY
Kansas City, MO
+ Drive adoption of AI-enabled delivery methods, intelligent automation, and advanced analytics capabilities across engagements.
Added 16 mins ago
FSO - Insurance - Life & Group Transformation - Technology Consulting - Senior Manager
EY
Jefferson City, MO
+ Drive adoption of AI-enabled delivery methods, intelligent automation, and advanced analytics capabilities across engagements.
Added 17 mins ago
Senior Software Engineer, Design in Test (SDET)
Spaceflight Industries, Inc.
Tukwila, WA
…platform and provide customers satellite imagery, automated analytics and high-frequency monitoring of strategic locations, economic assets and events from around the globe. BlackSky is…

Technical Support Engineer (CS)

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

C1.ai http://C1.ai empowers the agentic workforce to put AI to work everywhere. Our platform connects humans and agents to enterprise systems with scoped access, enforced policies, human approval, and a record of every action. With C1.ai http://C1.ai, the fastest path to AI adoption at scale is the governed path - giving organizations visibility and control without sacrificing security or slowing innovation. Companies such as Ramp, Zscaler, Qualtrics, and Eli Lilly trust C1.ai http://C1.ai to govern workforce access, deploy AI agents, and get work done.

C1.ai http://C1.ai is on a mission to secure the agentic workforce, and our brand needs to show up as sharp as our product. We are excited to expand the technical support team in our Customer Success Org! Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that's managing the support queue, project managing complex issue resolutions, or hoping on a call to solve issues that arise.

WHAT WE ARE LOOKING FOR:

3+ years in a technical support, solutions engineering, or DevOps role with a focus on IAM, IT, Security space
Open to working the East Coast hours
Hands-on experience with HTTP APIs (REST, OAuth), authentication protocols, and connector/integration development
Solid knowledge of Docker and Kubernetes, especially for troubleshooting containerized applications
Comfort working with on-prem infrastructure/hybrid cloud deployments
Clear, empathetic communicator with a knack for distilling complex problems and guiding customers to solutions

BONUS IF YOU HAVE:

Strong familiarity with AWS IAM, policies, roles, and identity federation setups or IaC tools
Experience with Microsoft Entra ID/Azure AD and Active Directory administration and integrations
Scripting or light development experience (e.g., Python, Bash, Go, etc.)

KEY RESPONSIBILITIES:

Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices.
Technical Support: Act as a point of contact for technical support, helping customers troubleshoot issues, and escalate technical concerns to the right internal team. Quick turnaround on response [under <1 hour is our response time goal] and project managing the fixes with internal teams is a big one!
Problem Solving: All in… you like problems… this excites you! At C1 you are not solving problems in a silo, the culture here is to support each other and work as a team - this role just needs to thrive on working through daily complex problems that may come up.
Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more robust features. This may involve creating and delivering training materials or hands-on workshops.
Improving Process: Help the team find opportunities to automate internal and external customer tasks, lead the charge in making that change management smooth and efficient.
Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization.
Data Analysis: Utilize data and analytics to assess customer usage patterns, identify potential issues, and offer data-driven insights to help customers maximize the value of our solutions.
Cross-functional Collaboration: Collaborate with internal teams to align on customer needs and ensure issues are resolved quickly according to prioritization methods.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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More about this job

Skills

Technical support
Identity and access management
Docker
Kubernetes
Troubleshooting
AWS
Infrastructure as code
Microsoft Azure
Microsoft Active Directory
Python
Bash
Go
Product knowledge
Troubleshoot
Problem solving
Work as a team
Organise training
Provide training
Change management
Data analysis
Collaboration
Prioritization

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