Manager, Professional Services Operations

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Manager, Pro Services Operations is the primary liaison and supervisor for the company into the activities performed by the Service Operations team. The position leads a team of resources that validates services orders, processes subcontractors POs and Invoices, manages change order processing, and improves all tasks related to Service Operations.

Responsibilities

Essential Functions

• Manages a team of specialists to efficiently and effectively process service related functions to ensure compliance with ConvergeOne defined processes and to support the pro service delivery teams to maximize productivity
• Manages validation process of Pro Service orders from CRM to ensure compliance with billing, setup, and makes any corrections as needed to ensure proper processing
• Oversees the routing of projects to practices and project managers as defined by the PM Directors
• Manages the authorization of third party vendor work providing purchase orders for work
• Engages and manages third party dispatch services
• Manages invoice processing for third party vendors
• Ensures third party compliance and vendor setup in alignment with reducing outside contractor spend
• Manages change order process in service tracking systems
• Implement tasks that relate to areas of improvements and/or new initiatives of Service Operations

Qualifications

Required Qualifications

• High School diploma
• Five or more years’ experience in the scheduling of installation personnel resources
• Proficient in Microsoft Excel, Work, and Outlook
• Excellent verbal and written communication skills

Desired/Preferred Qualifications

• College degree in a telecommunications related field
• Previous business experience in an administrative capacity

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse* Legal/ID Theft Plans* TeleHealth * Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)

Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

E-Verify: E-Verify

Right to Work: Right to Work Poster