Customer Service Representative
- Houston, TX, United States
$15 USD / hour
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Job details
- Pay
- $15 USD / hour
- Posting language
- English
- Posted
Original job description
Customer Service Representative
BZO Wheel & Tire Distributor
BZO Wheel & Tire Distributor is seeking a motivated and customer-focused Customer Service Representative to join our team. This position plays a key role in supporting customers, processing orders, and providing exceptional service in a fast-paced environment.
Job Summary
This position is responsible for processing customer orders and providing customers with the information needed to best understand our products and services.
Responsibilities
• Receive and accurately process customer orders via phone, website, email, and EDI systems
• Process internal orders for specialty and house accounts
• Maintain customer-specific order processing procedures
• Provide knowledgeable assistance regarding product availability, pricing, and services
• Contact customers daily to confirm order details and specifications
• Research and resolve shipping, pricing, delivery, and invoice discrepancies
• Review and manage customer backorders
• Handle customer concerns and complaints professionally
• Support the outside sales team with administrative tasks
• Coordinate with transportation/logistics departments for shipping quotes
• Process National Account and end-user billing transactions
• Perform additional duties as assigned
Qualifications
• 2–3 years of customer service and/or call center experience preferred
• High School Diploma or equivalent required
• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities
• Ability to work in a fast-paced environment with high call volume
• Strong attention to detail and problem-solving skills
• Professional attitude with strong customer service skills
• Ability to work independently and as part of a team
What We Offer
• Competitive benefits
• Stable, growing company
• Team-oriented work environment
If you are dependable, detail-oriented, and enjoy working with customers, we encourage you to apply and become part of the BZO team.
Apply today!