Jobs in the United States

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Added 1 min ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
General Dynamics Information Technology
Schofield, HI
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 1 min ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
General Dynamics Information Technology
Schofield, HI
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 1 min ago
GA
Sr Technical Program Manager
GE Aerospace
Remote, United States
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 1 min ago
Senior Systems Administrator
Trinzic
Kihei, HI
Experience supporting software development environments and implementing security requirements within Agile/DevSecOps workflows
Added 1 min ago
CH
Construction Surveillance Technician
Cayuse Holdings
Wahiawa, HI
- $34.5 USD / hour
Incident Reporting: Promptly report any observed suspicious behaviors, security incidents, or protocol violations to the Site Security Manager (SSM).
Added 1 min ago
Sr. Manager, Retail Partnerships
GN Hearing
Honolulu, HI
● Team Leadership & People Development: A collaborative manager with a track record of attracting, coaching, and empowering direct reports to handle day-to-day tactics while developing them…
Added 7 mins ago
Epic / EHR IT Project Manager (Local / Hybrid)
Vanderbilt University Medical Center
Nashville, TN
This IT Project Manager role supports projects such as EHR system conversions, implementations, and integrations that drive organizational growth, enhance operational efficiency, and…
Added 9 mins ago
Senior Digital Product Manager, Guest Engagement
CHN Choice Hotels International Services
United States
As a Digital Product Manager for Digital Self Service and Customer Care, you will take the lead in defining and launching an expanding set of agent-facing and Guest-facing customer care…
Added 13 mins ago
Software Developer
Xinnovit
Yorktown Heights, NY
Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions.
Added 13 mins ago
UNIX-Linux System Admin
Xinnovit
Waltham, MA
Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions.
Added 13 mins ago
Oracle Identity and Access Management Specialist
Xinnovit
Columbia, SC
Opportunity for local resources only. Required skills: Oracle Identity Manager is designed to manage user access privileges across all of a firm's resources, throughout the entire identity…
Added 14 mins ago
Project Manager (XIN001_HWWR)
Xinnovit
Raleigh, NC
Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions.
Added 14 mins ago
Looking for Microsoft Identity Manager ::Cambridge, MA::Exp 9+yrs::6months:: H1 Copy Needed
Boston Technology
Cambridge, MA
Boston Technology Corporation (BTC), based in Marlborough, MA, is a leading Enterprise Mobility and Software services provider. Our clients range from Fortune 500 companies to innovative…
Added 14 mins ago
Java/Hadoop Developer
Boston Technology
Jersey City, NJ
Boston Technology Corporation (BTC), based in Marlborough, MA, is a leading Enterprise Mobility and Software services provider. Our clients range from Fortune 500 companies to innovative…
Added 14 mins ago
Lead consultant
US Tech Solutions
Santa Clara, CA
At least 3 years of experience in Software engineering process consulting, Business process consulting, Business problem definition, Architecture / Design / Detailing of Software delivery,…
Added 14 mins ago
Senior Financial Analyst
Boston Medical Center
Boston, MA
…are leaders in their fields with the most advanced medical technology at their fingertips and a highly–skilled nursing and professional staff working with them side-by-side. No matter who…
Added 14 mins ago
X
Sr. Java Architect
Xoriant
Lansing, MI
- $80 USD / hour
Xoriant Corporation is a product development, engineering and consulting services company, serving technology startups as well as mid-size to large corporations. We offer a flexible blend…
Added 14 mins ago
Business Analyst
VTS3 Corp.
Trenton, NJ
Solid knowledge of relevant technology concepts (e.g. physical and virtual resources, software, networks, email, security etc.)
Added 14 mins ago
Document Controls Manager - Facilities Design & Construction
Wake County Public Schools
Raleigh, NC
Bachelor’s degree in information systems, information technology, or related field; Three years of experience in project management, electronic file maintenance, or related field; Other…
Added 14 mins ago
Systems Analyst
Wake County Public Schools
Raleigh, NC
Working knowledge of systems development life cycle;
Added 14 mins ago
Senior Software Engineer
Workila
Washington, DC
8+ years of enterprise IT application experience that includes at least 5 years of hands-on software development, DevOps engineering, or systems architecture
Added 14 mins ago
V-
SQL DBA
Veredus - DC
Alexandria, VA
- $45 USD / hour
Design and development of complex large scale OLTP system in Oracle environment
Added 14 mins ago
Senior Project Manager - Demandware
Workila
Phoenix, AZ
…implement and deliver solutions aligned with strategies and technology plans for in-store, corporate and direct-to-consumer environments. The Senior Project Manager is accountable for…
Added 15 mins ago
Android Engineer
WinMax Systems Corporation
Mountain View, CA
The successful candidate will have deep technical skills in software engineering; experience in modifying aspects of various Android framework modules, development of SDKs and developing…
Added 15 mins ago
V-
Remote - Mobility Solutions Enterprise Architect
Veredus - DC
Vienna, VA
- $50 USD / hour
…technical obstacles facing their team. Prior experience can be as a Software Engineer, Development Manager, Network Engineer, Sys Admin, DBA, Technical BA, or related technical…

BuzzClan LLC

Data Ops Manager

Dallas, TX, United States

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Job details

Experience: At least 5-7 years of experience in IT support, preferably with a progression from Support Specialist to Management.
Posting language: English
Posted: Dec 28, 2023

Original job description

Job Description

Data Ops Manager Dallas, TX The position of IT Support Manager necessitates an energetic, reliable, and steadfast individual with a minimum of five years of prior Help Desk leadership responsibilities. This individual will prioritize customer satisfaction and exhibit politeness, approachability, and the ability to remain composed under pressure. The position must demonstrate adaptability, maintain a positive, proactive approach, and possess a "can-do" attitude with urgency. It is imperative that the person excels in collaborating within a team that is geographically dispersed.

Responsibilities

Leadership
Lead and mentor a diverse team of IT Support Specialists.
Foster a culture of continuous learning, growth, and accountability within the team.
Conduct regular performance evaluations and provide constructive feedback to team members.
Develop and implement training programs to enhance technical and customer service skills.
Oversee the day-to-day operations of the help desk, ensuring efficient ticket handling and resolution.
Monitor support metrics (e.g., response time, resolution time, customer satisfaction scores) and implement improvements as needed.
Implement and maintain a knowledge base for support staff and customers.
Analyze support trends and customer feedback to identify areas for process improvement.
Develop and implement strategies to enhance the overall customer support experience.
Collaborate with cross-functional teams to integrate customer feedback into product development and improvement efforts.
Evaluate and manage relationships with third-party vendors and service providers.
Stay abreast of emerging technologies and industry best practices to enhance the effectiveness of the help desk.
Ensure compliance with relevant industry standards, regulations, and data protection laws.
Implement and enforce security measures to safeguard customer information and company assets.
Prepare regular reports on key performance indicators (KPIs) and present findings to senior management.
Foster clear and open communication channels with internal stakeholders, ensuring alignment with organizational objectives.

Technical Support

Provide White Glove Service to end users with an urgency, understanding, and concise manner.
Handle escalated technical issues that Level 1 and Level 2 technicians were unable to resolve.
Investigate and diagnose complex hardware, software, and network problems.
Provide expert-level support and guidance to lower-level technicians and act as a resource for technical questions and challenges.
Configure, deploy, and manage server environments, including Windows Server, Linux, and virtualization platforms. Monitor server performance and ensure proper functioning of critical services.
Administer and troubleshoot network devices, including routers, switches, firewalls, and access points. Implement and manage VLANs, subnets, and routing protocols.
Implement and enforce security policies, including firewall rules, access controls, and intrusion detection/prevention systems. Assist in monitoring and responding to security incidents and vulnerabilities.
Participate in the deployment of software updates, patches, and security fixes across the organization.
Maintain Active Directory services, including user accounts, devices, and organizational units.
Assist in developing Group Policies to control user access and configurations.
Create and update technical documentation, including troubleshooting procedures, system configurations, and best practices.
Share knowledge with the team and contribute to the internal knowledge base.
Participate in IT projects, including planning, implementation, and documentation.
Lead in the resolution of high-priority incidents and work on root cause analysis to prevent recurring issues.
Researching and recommending software and hardware solutions for stated needs.

Requirements

Proficiency in troubleshooting and resolving hardware and software issues.
Knowledge of operating systems (Windows, MacOS, Linux).
Familiarity with Intune is a plus.
Understanding of networking concepts, protocols, and services.
Experience with managing server environments (Windows Server, Linux, etc.).
Knowledge of cloud platforms and services (Azure).
Experience with Active Directory, Group Policy, DNS, DHCP, etc.
Proficient in using remote desktop tools and IT management software.
Understanding of cybersecurity best practices
Good verbal and written communication skills
Must have experience with ticketing systems (ServiceNow, Jira, etc.).
Must have experience with building and executing KPI’s for team and Help Desk function.
Must have experience with ticketing workflows, tags, triggers, maintenance, and admin functions.
Must have experience in creating reports and presentations for the areas you oversee.
At least 5-7 years of experience in IT support, preferably with a progression from Support Specialist to Management.
A Bachelor's degree in Computer Science, Information Technology, or a related field.
Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.
Ability to lift 10 to 25 lbs. throughput the day.
Ability to work underneath a desk if necessary.

Soft Skills

Excellent communication and interpersonal skills are essential for effectively interacting with end-users and other team members.
Strong problem-solving and analytical abilities to handle complex technical issues.
Patience, empathy, and the ability to explain technical concepts to non-technical users.
Time management and multitasking skills to prioritize and manage multiple tasks effectively.
The IT field is constantly evolving, so a willingness to learn about new technologies and adapt to changes in the industry is crucial.
The ability to create clear and concise technical documentation is important for knowledge sharing and future reference.
Experience in incident management and the ability to escalate issues appropriately when necessary.

Additional Information All your information will be kept confidential according to EEO guidelines.

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