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EHS Campus Manager
Microsoft
AZ · Phoenix, AZ · Phoenix
- $77,800 to $169,900 USD / year
As an Environmental, Health, and Safety Manager the work you do will drive the prevention of incidents and illnesses through the implementation of high-risk-activity management processes,…
Added 1 min ago
M
Senior + Technical Program Managers II- Trust Compliance
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $202,200 USD / year
The Senior Technical Program Manager (Compliance Onboarding and Monitoring Lead) owns end-to-end onboarding and continuous compliance readiness outcomes for Microsoft Security services…
Added 1 min ago
M
Principal Datacenter Operations Manager
Microsoft
IL · Chicago, IL · Chicago
- $140,200 to $312,000 USD / year
…directly to the Metro Leader, the Principal Datacenter Operations Manager ensures new and retrofitted datacenter infrastructure is ready for safe, reliable operations; orchestrates…
Added 2 mins ago
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Senior Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are seeking a Senior Software Engineering Manager to help shape the future of Microsoft’s AI talent and build transformative, AI-powered experiences for our customers.
Added 2 mins ago
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Regional Datacenter Business Operations Program Manager
Microsoft
WA · GA · TX · DC · AZ · Redmond, WA · Atlanta, GA · San Antonio, TX · Washington, DC · Phoenix, AZ · Redmond · Atlanta · San Antonio · Washington · Phoenix
- $102,600 to $225,800 USD / year
…services. As a Regional Datacenter Business Operations Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's…
Added 2 mins ago
M
Energy Resource Manager
Microsoft
IL · Chicago, IL · Chicago
- $84,400 to $186,600 USD / year
…our culture every day and we need you as an Energy Resource Manager (ERM) with the primary focus at reducing stranded capacity applying optimization techniques of space, power, cooling and…
Added 3 mins ago
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Director - Sales Management
Microsoft
TX · Dallas, TX · Dallas
- $133,000 to $239,800 USD / year
…and strategies for growth. You will lead the development and implementation of go-to-market strategies designed to maximize revenue, consumption, and performance across solution…
Added 3 mins ago
M
Principal Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
Added 4 mins ago
DCN HSE Specialist
LED FastStart
Shreveport
Support the implementation and maintenance of HSE management systems, policies, procedures, and programs.
Added 5 mins ago
Process Improvement Specialist
Northern Light Health
Ellsworth, ME
…outcomes through collaboration, continuous monitoring, and implementation to meet goals. The incumbent must demonstrate a strong understanding of the Clinical Process Improvement Program…
Added 5 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Augusta, ME
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 8 mins ago
Human Resources Specialist 2 - Human Resources Business Partner
St. Cloud State University
United States
…including administrators, directors, faculty and staff. Support implementation of organizational redesign, restructuring initiatives, and workforce planning efforts to meet evolving…
Added 11 mins ago
M
Manager, Career Technical Training
MTC
Waimanalo, HI
- $58,000 to $63,000 USD / year
…approved by the deputy center director and coordinated with the manager, human resources prior to implementation. Regularly observe…
Added 11 mins ago
M
General Manager, Courtyard by Marriott Maui Kahului Airport
Marriott
Kahului, HI
- $180,000 to $232,000 USD / year
…generation and delivering a return on investment. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest…
Added 11 mins ago
AN
Associate, Employee Experience and Employee Listening
American National Red Cross
Remote, United States
- $85,000 to $95,000 USD / year
…journey at the American Red Cross. This role supports the design, implementation, and continuous improvement of employee experience and listening initiatives that strengthen engagement and…
Added 11 mins ago
Manager - IT Service Management
Maximus
Honolulu, HI
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 11 mins ago
AF
Production Control/Work Scheduler
Alaka'ina Foundation Family of Companies
Maui, HI
- $38.35 USD / hour
Professional certifications with related organizations, such as National Property Management Association for Certified Professional Property Administrator/Manager.
Added 11 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Honolulu, HI
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 17 mins ago
Registered Nurse - Otolaryngology
UCSF
San Francisco, CA
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Added 23 mins ago
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Xinnovit
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Informatica MDM Lead
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…activities. Extensive working knowledge on Metadata/Repository Manager to do the code migration and repository back up activities. Working knowledge of MDM security implementation on…
Added 24 mins ago
Entry Level Marketing Supervisor
Trademark Marketing Group
Springfield, IL
Marketing Manager Assistant- Full Time with Training Provided
Added 24 mins ago
Entry Level- Event Communications Assistant & Brand Marketing Manager
Trademark Marketing Group
Springfield, IL
Implementation of marketing & campaign plans, including product positioning, campaign development strategies, and market strategy insights.
Added 24 mins ago
Entry Level Marketing Manager Assistant
Trademark Marketing Group
Chatham, IL
Marketing Manager Assistant- Full Time with Training Provided
Added 24 mins ago
Brand Manager: Event Marketing & Promotional Retail Sales
Trademark Marketing Group
Springfield, IL
We are hiring for a Brand Marketing Manager for one of the leading Brand Management firms in the Springfield, IL Area.

BuzzClan LLC

Data Ops Manager

Dallas, TX, United States

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Job details

Experience: At least 5-7 years of experience in IT support, preferably with a progression from Support Specialist to Management.
Posting language: English
Posted: Dec 28, 2023

Original job description

Job Description

Data Ops Manager Dallas, TX The position of IT Support Manager necessitates an energetic, reliable, and steadfast individual with a minimum of five years of prior Help Desk leadership responsibilities. This individual will prioritize customer satisfaction and exhibit politeness, approachability, and the ability to remain composed under pressure. The position must demonstrate adaptability, maintain a positive, proactive approach, and possess a "can-do" attitude with urgency. It is imperative that the person excels in collaborating within a team that is geographically dispersed.

Responsibilities

Leadership
Lead and mentor a diverse team of IT Support Specialists.
Foster a culture of continuous learning, growth, and accountability within the team.
Conduct regular performance evaluations and provide constructive feedback to team members.
Develop and implement training programs to enhance technical and customer service skills.
Oversee the day-to-day operations of the help desk, ensuring efficient ticket handling and resolution.
Monitor support metrics (e.g., response time, resolution time, customer satisfaction scores) and implement improvements as needed.
Implement and maintain a knowledge base for support staff and customers.
Analyze support trends and customer feedback to identify areas for process improvement.
Develop and implement strategies to enhance the overall customer support experience.
Collaborate with cross-functional teams to integrate customer feedback into product development and improvement efforts.
Evaluate and manage relationships with third-party vendors and service providers.
Stay abreast of emerging technologies and industry best practices to enhance the effectiveness of the help desk.
Ensure compliance with relevant industry standards, regulations, and data protection laws.
Implement and enforce security measures to safeguard customer information and company assets.
Prepare regular reports on key performance indicators (KPIs) and present findings to senior management.
Foster clear and open communication channels with internal stakeholders, ensuring alignment with organizational objectives.

Technical Support

Provide White Glove Service to end users with an urgency, understanding, and concise manner.
Handle escalated technical issues that Level 1 and Level 2 technicians were unable to resolve.
Investigate and diagnose complex hardware, software, and network problems.
Provide expert-level support and guidance to lower-level technicians and act as a resource for technical questions and challenges.
Configure, deploy, and manage server environments, including Windows Server, Linux, and virtualization platforms. Monitor server performance and ensure proper functioning of critical services.
Administer and troubleshoot network devices, including routers, switches, firewalls, and access points. Implement and manage VLANs, subnets, and routing protocols.
Implement and enforce security policies, including firewall rules, access controls, and intrusion detection/prevention systems. Assist in monitoring and responding to security incidents and vulnerabilities.
Participate in the deployment of software updates, patches, and security fixes across the organization.
Maintain Active Directory services, including user accounts, devices, and organizational units.
Assist in developing Group Policies to control user access and configurations.
Create and update technical documentation, including troubleshooting procedures, system configurations, and best practices.
Share knowledge with the team and contribute to the internal knowledge base.
Participate in IT projects, including planning, implementation, and documentation.
Lead in the resolution of high-priority incidents and work on root cause analysis to prevent recurring issues.
Researching and recommending software and hardware solutions for stated needs.

Requirements

Proficiency in troubleshooting and resolving hardware and software issues.
Knowledge of operating systems (Windows, MacOS, Linux).
Familiarity with Intune is a plus.
Understanding of networking concepts, protocols, and services.
Experience with managing server environments (Windows Server, Linux, etc.).
Knowledge of cloud platforms and services (Azure).
Experience with Active Directory, Group Policy, DNS, DHCP, etc.
Proficient in using remote desktop tools and IT management software.
Understanding of cybersecurity best practices
Good verbal and written communication skills
Must have experience with ticketing systems (ServiceNow, Jira, etc.).
Must have experience with building and executing KPI’s for team and Help Desk function.
Must have experience with ticketing workflows, tags, triggers, maintenance, and admin functions.
Must have experience in creating reports and presentations for the areas you oversee.
At least 5-7 years of experience in IT support, preferably with a progression from Support Specialist to Management.
A Bachelor's degree in Computer Science, Information Technology, or a related field.
Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.
Ability to lift 10 to 25 lbs. throughput the day.
Ability to work underneath a desk if necessary.

Soft Skills

Excellent communication and interpersonal skills are essential for effectively interacting with end-users and other team members.
Strong problem-solving and analytical abilities to handle complex technical issues.
Patience, empathy, and the ability to explain technical concepts to non-technical users.
Time management and multitasking skills to prioritize and manage multiple tasks effectively.
The IT field is constantly evolving, so a willingness to learn about new technologies and adapt to changes in the industry is crucial.
The ability to create clear and concise technical documentation is important for knowledge sharing and future reference.
Experience in incident management and the ability to escalate issues appropriately when necessary.

Additional Information All your information will be kept confidential according to EEO guidelines.

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