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Product Assurance Engineer
Teledyne FLIR Maritime US, Inc.
Jupiter, FL · Field, WI
The successful candidate will work closely with software, hardware, systems, product management, sales, and support teams to define verification strategies, execute validation activities,…
Added 1 min ago
Staff Software Engineer - Full Stack
Intuit
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Proactively identify opportunities to enhance software applications with AI technology
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MS
Director, Lead Software Engineer
MS Services Group, Inc.
Alpharetta, GA
- $175,000 USD / year
Morgan Stanley Services Group, Inc. is seeking a Director, Lead Software Engineer in Alpharetta, Georgia to build strategic multi-use technology solutions for reuse and leverage across…
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Associate, Software Engineer
MS Services Group, Inc.
Alpharetta, GA
- $136,000 USD / year
Morgan Stanley Services Group, Inc. is seeking an Associate, Software Engineer in Alpharetta, Georgia to Implement, design, and develop components of software projects within Mutual Funds…
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Vice President, Lead Tech Program Mgmt
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- $202,000 to $215,000 USD / year
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MS
Director, Lead Cloud & Infrastructure Engineering
MS Services Group, Inc.
Alpharetta, GA
- $160,000 USD / year
…Engineering in Alpharetta, GA to build, maintain, and improve general software applications and IT infrastructure specifically focusing on compute and storage, as well as modern public and…
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Technical Program Manager
10Beauty
Burlington, MA
…You'll work across engineering, product, ops, marketing, and software teams to keep projects on track, align priorities, and ensure successful delivery of company goals. This is an ideal…
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Accounting Specialist / Project Accountant
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Proficiency in Microsoft Excel and other Microsoft Office applications.
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Roofing Construction Manager
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Prepares initial budget set up, applications for payment, A/R collections and subcontractor and supplier payments.
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Lead Software Engineer
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Wilmington, DE
- $128,100 to $213,500 USD / year
Develop and coach other team members while also working independently on the applications within the boundaries of approved Software Development Life Cycle (SDLC) processes, including…
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Knowledge of computer hardware equipment and software applications relevant to work functions.
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Trade Compliance Specialist, Lead
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Bution Holdco 2 LLC

IT Support Technician

Cincinnati, OH, United States

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Job details

Experience: 2+ years of experience in an IT Service Desk, help desk, or desktop support role
Posting language: English

Original job description

POSITION SUMMARY

We are seeking a skilled and motivated IT Service Desk Technician to join our on-site Information Technology team supporting warehouse and distribution center operations. This role is the primary point of contact for all end-user technology needs across the facility and requires a hands-on professional capable of delivering responsive, high-quality support in a fast-paced operational environment. This position is an on-site role located in Cincinnati, OH at 9901 Princeton-Glendale Road, Cincinnati, OH, 45246. The ideal candidate will bring proven experience in desktop support, network infrastructure, and Microsoft cloud technologies including Azure and Entra ID, combined with the ability to troubleshoot and resolve issues efficiently to minimize downtime and keep operations running smoothly.

KEY RESPONSIBILITIES

Service Desk & End-User Support

Serve as the first point of contact for all IT support requests via phone, email, ticketing system, and walk-up
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for end users and warehouse associates
Provision, configure, and maintain desktop computers, laptops, mobile devices (including Zebra handhelds), printers, and peripherals
Manage and track equipment inventory, including issuance, return, and lifecycle documentation
Support voice-picking devices and warehouse management system (WMS) client software as needed
Escalate complex issues to senior IT staff or vendors with proper documentation

Network & Infrastructure Support

Assist with configuration, monitoring, and basic troubleshooting of firewall appliances (e.g., FortiGate) and network switches (e.g., Aruba, Cisco)
Support wireless access point (AP) management and Wi-Fi signal troubleshooting across warehouse floor environments
Perform VLAN awareness tasks and assist with network segmentation documentation
Coordinate with network engineers on infrastructure changes, upgrades, and site expansions
Monitor network alerts and assist with incident response for connectivity outages

Microsoft Technologies & Cloud Administration

Manage user identities, access policies, and conditional access in Microsoft Entra ID (formerly Azure Active Directory)
Support Microsoft 365 applications including Teams, Outlook, SharePoint, and OneDrive
Assist with MDM policy enforcement via Microsoft Intune or similar platforms
Manage on-premises Active Directory users, groups, and OUs using delegated access tools (ADManager Plus / AD360)
Apply Windows updates, patches, and software deployments via endpoint management platforms

Facility & Operational IT Support

Maintain IT equipment rooms, server closets, and infrastructure at the facility in a clean and organized state
Support label printers (Zebra ZPL), print servers, and print queue management
Coordinate with vendors and third-party service providers for hardware repairs, replacements, and on-site visits
Participate in new site readiness, system rollouts, and hardware refresh projects
Document procedures, configurations, and resolutions in the IT knowledge base

REQUIRED QUALIFICATIONS

2+ years of experience in an IT Service Desk, help desk, or desktop support role
Hands-on experience with firewall management and configuration (FortiGate, Palo Alto, SonicWall, or similar)
Working knowledge of managed network switches, VLANs, and wireless infrastructure troubleshooting
Proficiency with Microsoft Azure administration – virtual machines, resource groups, subscriptions
Experience with Microsoft Entra ID (Azure Active Directory) – user management, group policies, conditional access
Solid understanding of Active Directory – user provisioning, group management, OU structure
Experience with Windows 10/11 desktop support and imaging/deployment
Ability to work independently on-site with minimal supervision in a warehouse or distribution center environment
Strong verbal and written communication skills; able to convey technical information to non-technical users
Valid driver's license and reliable transportation

PREFERRED QUALIFICATIONS

Industry certifications: CompTIA A+, Network+, Security+; Microsoft SC-900, AZ-900, MS-900; or equivalent
Experience with MDM platforms such as ManageEngine Mobile Device Manager Plus, SOTI MobiControl, or Microsoft Intune
Familiarity with warehouse technology including Zebra mobile computers, handheld scanners, and voice-picking solutions (AccuSpeech, Vocollect)
Experience supporting WMS (Warehouse Management System) client software and barcode/label printing environments
Knowledge of FortiGate firewall policies, SD-WAN, and Aruba switch/VSX configurations
Exposure to structured cabling, rack and stack, and patch panel management
Experience with ITSM ticketing platforms (ServiceNow, Freshservice, Zoho Service Desk cloud, or similar)
Familiarity with ManageEngine AD360 or ADManager Plus for delegated AD administration

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

On-site position at a warehouse or distribution center facility;
May require walking warehouse floors to support devices, access points, and end-users across large facility spaces
Ability to lift up to 35 lbs for equipment handling and installation tasks
Exposure to warehouse conditions including ambient noise, temperature variation, and industrial equipment
Flexibility to work occasional evenings, weekends, or on-call rotations during peak operational periods or critical incidents

COMPENSATION & BENEFITS

Competitive salary commensurate with experience and qualifications
Medical, dental, and vision insurance
401(k) with company match
Paid time off (PTO) and company holidays
Professional development and certification reimbursement program
Company-issued equipment and tools

Notice to all applicants: ORS Nasco is a drug-free workplace. Alcohol and drug misuse poses a threat to the health and safety of ORS Nasco employees and to the security of the company's equipment and facilities. For these reasons, ORS Nasco is committed to the elimination of drug and alcohol use and misuse in the workplace. Employees may be subject to drug screening if safety concerns arise or if reasonable suspicion is warranted. Notice to third-party agencies: ORS Nasco does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruiting Agreement, ORS Nasco will not consider or agree to payment for any referral compensation or recruiter fees. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, ORS Nasco explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of ORS Nasco.

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