Jobs in the United States

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Added 13 mins ago
Senior Accounting Associate
V2X
UNAVAILABLE
As a Senior Accounting Associate, you will serve as a senior-level individual contributor responsible for ensuring accurate and timely project cost accounting for U.S. government…
Added 27 mins ago
VC
Transportation Sustainability Administrator
Ventura County
Saticoy, CA
- $42.04 to $58.86 USD / hour
Educational Incentive - An educational incentive of 2.5% for completion of an associate degree, 3.5% for completion of a bachelor's degree, OR 5% for completion of a graduate degree.
Added 28 mins ago
PG
Senior Account Executive
Publicis Groupe Holdings B.V
Philadelphia, PA
- $60,800 to $84,000 USD / year
…out client presentations. You’ll work in conjunction with the Associate Director, leveraging your knowledge of data capability to enhance innovative…
Added 33 mins ago
Project Manager (IT-IA-IM Prog/Proj Mgr II) (Government)
AT&T Technical Services Company, Inc.
Remote, United States
· Certified Associate in Project Management (CAPM) certification, or commitment to achieve within 6 months.
Added 37 mins ago
PI
Pfizer CentreOne Commercial Development & Marketing Associate
Pfizer Inc
NY
- $68,600 to $114,300 USD / year
The Commercial Development & Marketing Associate supports a variety of activities across Pfizer CentreOne's inside sales and marketing functions. The role assists with the timely follow-up…
Added 37 mins ago
SI
Sr. Associate Scientist
Seagen Inc
WA
- $68,600 to $114,300 USD / year
A Senior Associate Scientist (R2) position is available in the Upstream Process Development group within the Bioprocess R&D organization. The successful applicant will join a team of…
Added 54 mins ago
VH
Supervisory Education Program Specialist
Veterans Health Administration
Location Negotiable After Selection
- $107,446 to $139,684 USD / year
The Supervisory Education Program Specialist is organizationally known as the Associate Director. The primary purpose of the position is to lead, manage and supervise staff in their…
Added 57 mins ago
Senior Lease Analyst
Colliers International WA, LLC
Remote, United States
Proactively identify account related risks and formulate appropriate mitigation strategies; project manage through solution.
Added 1 hour ago
Manager, Clinical Study Start-Up
Penumbra
Remote, United States
The Manager of Clinical Study Start-Up leads the in-house Clinical Research Associate (ICRA) and Clinical Budget Analyst (CBA) teams and oversees study and site start-up activities,…
Added 1 hour ago
VH
Supervisory Research Health Scientist
Veterans Health Administration
San Antonio, TX
- $127,624 to $165,917 USD / year
The Supervisory Research Health Scientist serves as Associate Director for Research (AD/R), Geriatric Research, Education, and Clinical Center (GRECC), South Texas Veterans Health Care…
Added 1 hour ago
Business Consultant
First Citizens Bank
New York, NY
…that generate business growth. Leads special projects, mentors associate team, and handles the most complex issues in support of daily…
Added 1 hour ago
Therapy Operations Coordinator
LifeScape
Sioux Falls, SD
…their supervision. This role supports clinical operations, project management, quality initiatives, workforce management, reporting, technology systems, and departmental communications to…
Added 1 hour ago
TT
IT Client Support Technician Associate - Super Yacht Technology
Triton Technical
Tukwila, WA
- $29 to $34 USD / hour
Work to improve and maintain documentation on new and existing project installations and procedures
Added 1 hour ago
J
Strategy & Operations Associate, GTM
Jobgether
Remote, United States
- $100,000 to $110,000 USD / year
…next steps. Our partner is looking for a Strategy & Operations Associate, GTM based in the United…
Added 1 hour ago
O
Senior Network Developer
Oracle
Seattle, WA · Nashville, TN · Redwood City, CA · Santa Clara, CA · Reston, VA
- $91,400 to $187,000 USD / year
Added 1 hour ago
Operations Specialist – Perryville/Farmerville, LA
Kinder Morgan
FARMERVILLE, LA
Participate in the development of O&M Procedures, Site Specific Procedures, project scopes and work plans.
Added 1 hour ago
UU
Building Services Manager
USC University of Southern California
Los Angeles, CA
- $75,000 USD / year
…completion. Obtains estimates and makes recommendations. Monitors project progress on a day-to-day basis. Ensures timely completion of department's…
Added 2 hours ago
A
Production Worker : 6am-2:30pm
Aerotek
Fontana, CA
- $18 to $20 USD / hour
…production tasks in a fast-paced manufacturing environment. 2 month project. However, could potentially be long term.…
Added 2 hours ago
Cloud Security Engineer
Jobgether
Remote, United States
Provide occasional evening, overnight, or weekend coverage when required for security incidents, operational needs, or project deadlines.
Added 2 hours ago
Sr Analyst, Workforce Management Insights
AB3 Nationwide Life and Annuity Insurance Co
OH
This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location(s):
Added 2 hours ago
Sr. Analyst, Marketing Management
AB3 Nationwide Life and Annuity Insurance Co
OH
If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our…
Added 2 hours ago
Engineering Technician II
Department of Transportation
Pitt County, NC
This intermediate-level position will serve as a project inspector on roadway and structure projects, supporting higher level technicians and engineers in the administration of construction…
Added 2 hours ago
Assistant/Associate Director, Alumni Class & School Engagement
Boston College
Chestnut Hill, MA
The Assistant/Associate Director, Alumni Class & School Engagement reports to the Senior Associate Director, Alumni Class & School Engagement and is responsible for the planning,…
Added 2 hours ago
Senior Financial Operations Analyst, Fiscal & Regulatory Management
Dana-Farber Cancer Institute
BROOKLINE, MA
…and Regulatory Management team. This position reports to the Associate Director, Fiscal & Regulatory…
Added 2 hours ago
Associate Director, Quality and Patient Safety Strategic Initiatives
Dana-Farber Cancer Institute
BROOKLINE, MA
…direction of the Senior Director of Business Operations, the Associate Director of QPS Strategic Initiatives oversees a portfolio of cross-functional priorities that advance operating…

Burroughs

Call Management Associate

Elmhurst, IL, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies - ensuring our customers experience maximum uptime and performance every day.

At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding - but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

Job Summary:

Provide real-time management of maintenance and project service calls to ensure that Burroughs technicians are as efficient as possible, and that customer SLAs are met to the greatest extent possible with existing Field Service staffing. The objective of this role is to ensure customer satisfaction and Field efficiency, and at the same time eliminate the day-to-day call management workload from the District Manager.

Essential Functions/Key Responsibilities:

Monitor service and project calls for assigned region, reassign calls based on SLA requirements, technician availability, and technician location.
Demonstrate understanding of assigned territory such that reassignment of calls can be effectively handled based on technician’s current location.
Answer customer escalations for assigned region, coordinating with Service Technicians and District Managers.
Alert District Manager of at-risk SLAs and service issues that cannot be resolved.
Document service call actions in Burroughs Service Center system.
Work with the District Managers in assigned region to understand technician and overall region objectives and desired targets/results for technician efficiency and customer satisfaction. Perform call management functions to contribute to these overall objectives and targets.

Knowledge, Skills and Abilities:

Knowledge of assigned territory to and technicians to enable optimal call management.
Knowledge of Burroughs’ systems and procedures for handling and documenting calls.
Customer Service.
Listening, patience, and strong communication (oral/written).
Ability to work independently.
Ability to exercise sound judgement and make good decisions.
Team centered / work well with co-workers to resolve issues and problems.
Analysis and problem solving.
Punctual and reliable.
Multi-tasking.
Work well in fast-paced ever-changing environment.
Attention to detail.
Initiative.

Physical Requirements and Working Conditions:

This is largely a sedentary role, requiring use of typical office equipment such as computer, laptop, and cell phone.
Office position.

Education and Experience:

High school diploma or GED.
Prior customer service or equivalent problem-solving experience required.
Effective use of Microsoft applications including Windows, Outlook, Excel, and Word.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice depending on company/client requirements.

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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