Jobs in the United States

25+ jobs

Save this search

Added just now
Quality Engineer (Mid-Level or Senior) -Intelligence Systems
The Boeing Company
Herndon, VA
Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Quality Engineer (Mid-Level or Senior) to join our Quality team located in Herndon, VA.
Added just now
Senior Quality Engineer
The Boeing Company
Berkeley, MO
Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Senior Quality Engineer to join our team located in Berkeley, MO!
Added just now
Systems Engineer (Associate or Mid-Level)
The Boeing Company
Tukwila, WA
…currently hiring for a broad range of experience levels including System Engineers (Associate or Mid-Level) in Tukwila, Washington. PMIT is an engineering team dedicated to execution of…
Added 1 min ago
Senior Software Engineer
Frontier Direct
Remote, United States
As a Senior Software Engineer with Frontier Direct, you will own the design, implementation, and reliability of systems that directly support Frontier’s products and patients. You will lead…
Added 3 mins ago
Software Engineer III
Pearson
Remote, United States
The Delivery Engineer is an early-career technical role for engineers and other builders who want to develop broad expertise across technology, customer delivery, and product.
Added 7 mins ago
Senior Software Engineer III
Bicycle Transit Systems Inc
Los Angeles, CA · Madison, WI · Boulder, CO · Philadelphia, PA
…to thoroughly plan, implement, and test the work. A Software Engineer III may work on software integrations with our station technology, an administration website for bike share system…
Added 8 mins ago
DO
TMC Technician - Graveyard
Department of Transportation
CA
- $3,951 to $7,063 USD / month
Under the supervision of the District Traffic Manager (a Senior Transportation Engineer), incumbent will monitor and analyze current traffic conditions to improve the safety and reliability…
Added 12 mins ago
SO
STATIONARY ENGINEER - ASSISTANT CHIEF
State of Illinois
Grafton, IL
- $11,304.78 to $11,925.96 USD / month
The Illinois Department of Juvenile Justice (IDJJ) is seeking a motivated, experienced Assistant Chief Stationary Engineer to support critical facility operations. The ideal candidate is an…
Added 14 mins ago
IT Support Technician
OKLAHOMA MENTAL HEALTH COUNCIL
Oklahoma City, OK
Coordinates with IT Support Manager regarding system management and operating procedures. This level of technician provides help desk support, service and preventive maintenance activities…
Added 14 mins ago
Specialist, Integration & Test Engineer
L3Harris Technologies
Melbourne, FL
L3Harris Technologies is seeking a talented Integration and Test Engineer to support the design, integration, verification, validation, documentation, and deployment of advanced systems and…
Added 14 mins ago
WN
Engineer III, Linux and Virtualization Infrastructure
Wideopenwest Networks, LLC
Denver, CO · Tampa, FL · Pinellas Park, FL · Madison Heights, MI · Columbus, GA · Nashua, NH
- Up to $126,000 USD / year
Collaborate and share expertise. Partner with Networking and Security, support internal and external customers, document system designs, and mentor colleagues.
Added 14 mins ago
Senior Juniper SRX Firewall Engineer
Symmetrio
Remote, United States
Symmetrio is recruiting a Senior Firewall Engineer to join the network security team of one of our large government customers. The Senior Firewall Engineer will support a primarily Juniper…
Added 15 mins ago
Software Engineer IV
Potawatomi Federal Solutions, LLC
NC-Durham, NC
Command Cyber Solutions is seeking a Software Engineer IV to serve as the Application Development and Support Lead for our EPA BSMD proposal effort. This role provides technical leadership…
Added 16 mins ago
Application Engineer IV
Reflexive Concepts
Linthicum, MD
As part of the Secure the Enterprise initiative, develop capabilities to shift from the current manual system security evaluation and authorization process to a new model that emphasizes…
Added 16 mins ago
Test Engineer III
Reflexive Concepts
Annapolis Junction, MD
Our team supports the HPC Integration & Test IV effort, where the Test Engineer plans, develops, executes, and automates testing for software applications, middleware, and infrastructure…
Added 18 mins ago
AI Engineer 4
Capital One
San Jose, CA · San Francisco, CA · McLean, VA · Cambridge, MA · NY
Lead cross-functional technical reviews for new AI system deployments, ensuring security, data governance, and compliance standards are met
Added 19 mins ago
RU
Systems Engineer II
Randstad USA
Remote, United States
- $49.4 to $59.4 USD / hour
Codecs,Control-M,Cyber Security,Dynatrace,Encoders,file transfer,file transfer protocols,Information Systems Security Professional,computer science,Jira,Python,SQL,Service Now,systems…
Added 20 mins ago
Senior Software Engineer ($10K Sign-on Bonus)
Lynx Software Technologies, Inc.
Sunnyvale, CA
Security Clearance: Active Secret Clearance Required
Added 21 mins ago
CH
Software Development Engineer I or II (Customer Acquisition)
CAMBIA HEALTH SOLUTIONS, INC.
SALT LAKE CTY, UT
- $84,000 to $151,000 USD / year
Job Title: Software Development Engineer I or II (Customer Acquisition) Description: Software Development Engineer I or II (Customer Acquisition) Hybrid role (3 days/week in office) at our…
Added 21 mins ago
Engineer Mission Assurance / Principal Engineer Mission Assurance
Northrop Grumman
Roy, UT
Northrop Grumman Defense Systems is seeking to hire a Mission Assurance Engineer to join the Strategic Deterrent Systems (SDS) division. The position is located in Roy, UT and supports the…
Added 21 mins ago
Manufacturing Systems Engineering Manager 2 (20637
Northrop Grumman
Roy, UT
The Manufacturing Systems Engineer function develops requirements, performs technical planning, manufacturing system development/integration, verification and validation, and evaluates cost…
Added 22 mins ago
Software Engineer Cybersecurity Services - 2027 Summer Inter
MOTOROLA INC
SALT LAKE CITY, UT
Added 23 mins ago
Senior Software Engineer, AI/ML, Technical Delivery, Google Public Sector
Google
Reston, VA · Washington, DC
As an AI Engineering Software Engineer, you will design, build, and deploy Google AI solutions tailored for national security, public sector, and high-assurance enterprise missions. You…
Added 23 mins ago
Mission Systems Network Engineer
Peraton
Chantilly, VA
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading…
Added 26 mins ago
Field Robotics Systems Engineer
Analog Devices Inc.
MA
Analog Devices is seeking a Field Robotics Systems Engineer to help develop, integrate, and demonstrate next-generation robotic systems and intelligent machines.

Burns Engineering, Inc.

Technical Support Specialist

Suite 600 Philadelphia, PA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team at our headquarters in Philadelphia, Pa

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

Apply About employer

Report this job