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Added 1 min ago
Full Stack Engineer - Cloud & On Premise
Syntiant
Redwood City, CA
The Full Stack Engineer will play a crucial role in maintaining and enhancing our cloud-based applications, specifically those deployed on AWS Elastic Kubernetes Service (EKS), as well as…
Added 4 mins ago
Reliability Engineer 4
U.S. Bank National Association
Gresham, OR · Atlanta, GA · Hopkins, MN · Irving, TX
As a Reliability Engineer, your role will be a combination of supporting production applications and proactively looking for ways to automate your discoveries, eliminate incidents from…
Added 4 mins ago
Lead Software Engineer (Full Stack)
U.S. Bank National Association
Atlanta, GA · Minneapolis, MN · Chicago, IL · Cincinnati, OH · Denver, CO · Charlotte, NC · Brookfield, WI · Irving, TX · Earth City, MO
This position will be responsible for the analysis, design, testing, development and maintenance of best in class software experiences. The candidate is a self-motivated individual who can…
Added 9 mins ago
Software Engineer III - Data Engineering | Infrastructure Platforms
JPMC page
Jersey City, NJ · Plano, TX
As a Software Engineer III, you contribute to the design, development, testing, deployment, and ongoing improvement of secure, production-ready applications that combine Java-based software…
Added 12 mins ago
Senior Solutions Engineer-ERP (term-limited)
Seattle, WA
Works with customers to provide requirements and process analysis, develop system design and system specifications; provides customer service and support to diverse internal and external…
Added 15 mins ago
Safety Engineer IV
Amentum
Kennedy Space Center, FL
…will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle, and Launch Services…
Added 15 mins ago
Safety Engineer II
Amentum
Kennedy Space Center, FL
…will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle, and Launch Services…
Added 18 mins ago
Sr. RF Communications Systems Engineer – Ground Segment
Blue Origin Personnel, LLC
Reston, VA · Huntsville, AL · Denver, CO
As a Sr. RF Communications Systems Engineer, you will work closely with an accomplished team of Ground System, Software, Mission Systems and Flight Operations Engineers. You will lead and…
Added 31 mins ago
Field Technician II
Harbor IT, LLC
Boston, MA
…remote support role within Harbor IT's Practice 3 Life Sciences service delivery organization, supporting healthcare, medical, and life sciences clients across the Boston/Cambridge corridor…
Added 39 mins ago
Senior Opto-Mechanical Engineer
Astranis
San Francisco, CA
As an Astranis Opto-Mechanical Design Engineer you will own the complete lifecycle of various opto-mechanical systems on our spacecraft. Whether it is incremental improvements or the…
Added 39 mins ago
SI
Software Engineering - Principal
Salesforce, Inc.
CA
- $197,300 to $344,700 USD / year
The software engineer role at Salesforce encompasses architecture, design, implementation, and testing to ensure we build products right and release them with high quality. Equally…
Added 40 mins ago
Site Reliability Engineer
Anduril Industries
Waltham, MA
We're looking for a Site Reliability Engineer to join the Imaging team. This is not a product development role, and it isn't a traditional cloud-SRE role either. You are the frontline for…
Added 42 mins ago
Embedded Software Engineer
GeoControl Systems, Inc.
Houston, TX
technical peer review of flight, ground system, and development software
Added 43 mins ago
SO
Energy/Utilities Engineer 3
State of Washington
Lacey, WA
- $84,528 to $110,952 USD / year
The Washington Utilities and Transportation Commission (UTC) is seeking to fill the role of an Energy/Utilities Engineer 3 position within the Telecommunications Section of the Regulatory…
Added 44 mins ago
Network Services Engineer
Abacus Technology
Hanscom AFB, MA
…solutions. Able to provide technical guidance and direction to system administrators and help desk technicians. Knowledge of relevant server-side tools and technologies. Experience with…
Added 44 mins ago
CT
Software Engineer 1
Columbia Technology Partners
Alexandria, VA
- $95,000 to $110,000 USD / year
Columbia Technology Partners is seeking a Software Engineer 1 to support the design, development, integration, testing, and enhancement of software solutions for complex technical…
Added 47 mins ago
Systems Development Engineer, Files, Edge, and Data Streams (FEDS)
Amazon Development Center U.S., Inc.
Denver, CO
A successful Systems Development Engineer should be focused on troubleshooting complex system operations, not just on a server level but enterprise wide. Additionally, you will take part…
Added 48 mins ago
Jr Software Engineer
Riverside Research Institute
Beavercreek, OH
Riverside Research is seeking a Junior Software Engineer to work closely with the Government customer to implement software applications for an ongoing Air Force project. The chosen…
Added 48 mins ago
O
Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
Leads development and begins architecting components of scalable, elastic distributed systems. Defines and enforces scalability requirements for owned components; optimizes code and data…
Added 48 mins ago
Senior Core Infrastructure Engineer, OCI Planning & Capacity
Oracle
Nashville, TN
…automation/IaC for troubleshooting and maintenance, and applies advanced security controls (encryption, access, remediation) while ensuring change, compliance, and documentation standards…
Added 51 mins ago
MI
Mid-level Back-End Software Engineer (TS/SCI)
Maxar Intelligence I
Westminster, CO
- $140,000 to $200,000 USD / year
We are seeking an experienced Back-End Software Engineer to support the design, development, integration, and sustainment of a large-scale data analytics platform supporting a U.S.…
Added 54 mins ago
Mid-Level Test & Evaluation Engineer
The Boeing Company
Patuxent River, MD
The Boeing Test & Evaluation (BT&E) team is seeking an Experienced Metrology Test & Evaluation Engineer to join our team in Patuxent River, MD.
Added 58 mins ago
Staff Software Engineer - IAM
General Motors
Des Moines, IA
You will work as a hands-on engineer: designing systems, writing code, reviewing designs and implementations, and partnering with teams across GM to embed security into the software…
Added 59 mins ago
Staff Data Engineer-GCP (Austin: On-Site)
HEB
Austin, TX
Responsibilities As a Staff Data Engineer, you'll use an advanced analytical, data-driven approach to drive a deep understanding of our fast-changing business and answer real world…
Added 1 hour ago
Summer 2027 AI Services and Platforms Software Engineer Graduate Intern
Highmark Health
Remote, United States
The Summer 2027 AI Services and Platforms Software Engineer Graduate Internship provides graduate students with an opportunity to gain hands-on experience building scalable, cloud-native…

Burns Engineering, Inc.

Technical Support Specialist

Suite 600 Philadelphia, PA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team at our headquarters in Philadelphia, Pa

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

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