Jobs in the United States

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Added 1 min ago
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Firmware Engineer
HP
Vancouver, WA · Vancouver
- $105,050 to $161,800 USD / year
HP is seeking an experienced Embedded Security Engineer to drive the development, integration, and evolution of security technologies for enterprise printing products.
Added 4 mins ago
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Staff Software Engineer - Billing Platform
Snowflake
Menlo Park, CA
- $236,000 to $339,200 USD / year
…when Product, Finance, and engineering disagree. Writing the design. Making the tradeoffs. Landing the system in…
Added 10 mins ago
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Software Engineer II - Cloud-Native Agent Harness (Mecatl)
Jobgether
Remote, United States
- $157,500 to $192,500 USD / year
…applications and next steps. Our partner is looking for a Software Engineer II – Cloud-Native Agent Harness (Mecatl) based in United…
Added 10 mins ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
…and next steps. Our partner is looking for a Senior Software Engineer II, Mobile – On App Ads (AI Native) based in United…
Added 10 mins ago
AI Research Engineer (Agentic Reinforcement Learning)
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for an AI Research Engineer (Agentic Reinforcement Learning) based in United…
Added 11 mins ago
Software Engineer, Systems ML
Meta
Pierre, SD
Meta is seeking a Software Engineer to join our Systems ML Engineering team, focused on building and optimizing the machine learning infrastructure that powers Meta's products at massive…
Added 11 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Pierre, SD
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 11 mins ago
Data Scientist 1
Baylor Scott & White Health
Pierre, SD
…Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live…
Added 11 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Sioux Falls, SD
Support software capitalization analysis with Accounting and track engineering efficiency metrics (e.g., R&D as a percent of revenue, cost per engineer)
Added 11 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Pierre, SD
Collaborate with cross-functional teams to design and implement scalable and reliable solutions.
Added 12 mins ago
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Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Pierre, SD
- $50,000 to $92,500 USD / year
Working within an Agile team, you will partner with cross-functional stakeholders to identify defects, validate system integrations, support User Acceptance Testing (UAT), and ensure…
Added 14 mins ago
CO
Structural Plans Engineer - Planning & Development
City of Phoenix
AZ
- $104,728 to $140,337.6 USD / year
Experience with structural system rational analysis and building member design.
Added 19 mins ago
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Water System / Renewable Energy Engineering Intern
Nebraska Public Power District
North Platte, NE
- $25.64 to $29.58 USD / hour
…principles; ability to manage personal performance; prepare design calculations; obtain field data; utilize drawings; develop design requirements; develop drawings and material lists;…
Added 22 mins ago
Software Engineer, Systems ML
Meta
Cheyenne, WY
Meta is seeking a Software Engineer to join our Systems ML Engineering team, focused on building and optimizing the machine learning infrastructure that powers Meta's products at massive…
Added 22 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Cheyenne, WY
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 22 mins ago
Field Engineering Manager
TerraPower, LLC
Kemmerer, WY
Added 22 mins ago
Data Scientist 1
Baylor Scott & White Health
Cheyenne, WY
…Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live…
Added 23 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Cheyenne, WY
Architectural Blueprinting: Design and present complex, enterprise-grade database architectures tailored to customer requirements - specifically linking NDB to structured AI data prep…
Added 23 mins ago
C
Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Cheyenne, WY
- $50,000 to $92,500 USD / year
Working within an Agile team, you will partner with cross-functional stakeholders to identify defects, validate system integrations, support User Acceptance Testing (UAT), and ensure…
Added 23 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Cheyenne, WY
Support software capitalization analysis with Accounting and track engineering efficiency metrics (e.g., R&D as a percent of revenue, cost per engineer)
Added 23 mins ago
CO
Environmental Engineering Specialist
Commonwealth of Pennsylvania
Norristown, PA
- $73,859 to $92,010 USD / year
This position assists with reviewing public water system applications to ensure proper planning, design, and operation in alignment with Safe Drinking Water regulations. It provides…
Added 27 mins ago
Industrial Design Engineer, GES NA Ops Engineering
Amazon.com Services LLC
Nashville, TN
We’re looking to add a high-impact engineer to our team. In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for our…
Added 27 mins ago
PD Methodology Engineer, Annapurna Labs - Cloud Scale Machine Learning
Annapurna Labs (U.S.) Inc.
Austin, TX · Cupertino, CA
Custom SoCs (System on Chip) live at the heart of Amazon Machine Learning servers. As a member of the Cloud-Scale Machine Learning Acceleration team you’ll be responsible for the design and…
Added 27 mins ago
Senior Engineer, SoC HAL
Annapurna Labs (U.S.) Inc.
Austin, TX · Cupertino, CA
…working through a hardware interface question with an RTL or design verification engineer, and shaping the architecture for a block still being designed. You might debug a failure spanning…
Added 27 mins ago
Principal Engineer, Quantum Software Development
Cisco
San Jose, CA
10+ years of experience in software engineering, with a focus on software architecture, system design, and distributed systems.

Burns Engineering, Inc.

Technical Support Specialist

Suite 600 Philadelphia, PA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team at our headquarters in Philadelphia, Pa

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

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