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Senior Estimator - Life Science/Pharmaceutical Construction
Cumming Management Group, Inc.
Thousand Oaks, CA
- $120,200 to $181,733.36 USD / year
…This hybrid role, based in Thousand Oaks, CA, will oversee the development of detailed cost estimates, budgets, bid packages, and pricing strategies from early design through final…
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Controls Engineer
Flex-N-Gate
Battle Creek, MI
Bachelor’s degree or equivalent experience in related Engineering field.
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Digital Forensics Examiner
Envista Forensics LLC (US)
Las Vegas, NV
A bachelor's degree in Computer Science, Electrical Engineering, or a related field
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Digital Forensics Examiner
Envista Forensics LLC (US)
Salt Lake City, UT
A bachelor's degree in Computer Science, Electrical Engineering, or a related field
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Digital Forensics Analyst
Envista Forensics LLC (US)
Dallas, TX
A bachelor's degree in Computer Science, Electrical Engineering, or a related field
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Digital Forensics Analyst
Envista Forensics LLC (US)
Orlando, FL · Tampa, FL
A bachelor's degree in Computer Science, Electrical Engineering, or a related field
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Business Analyst, Portfolio Management
LUMA Energy ServCo, LLC
United States
Conducts requirements‑gathering and process‑development sessions with business representatives to capture accurate business needs.
Added 1 min ago
Senior Principal Engineering Support Specialist
General Dynamics Mission Systems, Inc
Remote, United States
…and provide technical skills during research and/or product development, perform research and engineering laboratory functions involving the layout, building, testing, troubleshooting,…
Added 1 min ago
Mobile Quality Assurance Analyst
Southern Company
Atlanta, GA · Birmingham, AL
Understanding of the Software Development Life Cycle (SDLC) and Agile processes
Added 1 min ago
Network Engineering Lead
Strategic Growth Partners
Washington D.C., DC
Their Corporate Performance Improvement practice is looking for a Network Engineering Lead to drive large-scale network assessment, consolidation, and network transformation for clients…
Added 1 min ago
Software Engineer Intern (SDS e-Commerce Team)
Staples Canada
Framingham, MA
Currently pursuing a Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Added 2 mins ago
Vice President - Rail Vehicle Engineering
WSP
Boston, MA
WSP is seeking a Vice President - Rail Vehicle Engineering, for our Boston, MA location.
Added 2 mins ago
AI Engineer – Agentic Systems & Automation - Kennesaw, GA
United Contractor Services
Kennesaw, GA
3 to 5 years of professional software engineering experience, including at least 1 year delivering AI/LLM systems in production (prototypes and demos don't count)
Added 2 mins ago
Sr. Manager Environmental Health and Safety 1
TE Connectivity
FAIRVIEW, NC
Please note: This position may involve working with technical data, technology, software/source code, hardware, or other items (collectively “items) subject to U.S. and non-U.S. export…
Added 2 mins ago
Production Supervisor
Henkel group
Salisbury · Salisbury, NC, NC
The Production Supervisor works closely with Production, Maintenance, Quality, Engineering, Supply Chain, and Site Leadership to achieve production, safety, and quality objectives.
Added 3 mins ago
Quality Control Technician (3rd Shift)
Emerson
Marshalltown, IA
…manufacturing process problems as needed, utilizing resources (Engineering, Inventory Control, Purchasing, Marketing, etc.) as…
Added 3 mins ago
Quality Control Technician (2nd Shift)
Emerson
Marshalltown, IA
…manufacturing process problems as needed, utilizing resources (Engineering, Inventory Control, Purchasing, Marketing, etc.) as…
Added 3 mins ago
Generative AI Engineering Lead - Senior Vice President
Citi
IRVING, TX · RUTHERFORD, NJ · Irving, TX · Rutherford, NJ · Irving · Rutherford
The Generative AI Engineering Manager leads the delivery of generative and agentic AI solutions that power Citi's technology platforms. This senior role owns the full delivery lifecycle for…
Added 3 mins ago
Software Dev Engineer, Antenna Calibration, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
As a Software Engineer for antenna calibration, you will collaborate with systems architects, hardware engineering design teams & FW/SW design teams to bring up and test systems combining…
Added 3 mins ago
Software Dev Engineer, Antenna Calibration, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
As a Software Engineer for antenna calibration, you will collaborate with systems architects, hardware engineering design teams & FW/SW design teams to bring up and test systems combining…
Added 3 mins ago
Data Center Technician
Amazon Data Services, Inc.
Clifton, TX
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 3 mins ago
Data Center Technician
Amazon Data Services, Inc.
Coyanosa, TX
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 3 mins ago
Data Center Project Manager (Critical Infrastructure), Critical Projects Implementation
Amazon Data Services, Inc.
Laurel, MD
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 3 mins ago
SAP Technical Solution Architect - ABAP, BTP, and BASIS, Accounting Transformation Group
Amazon.com Services LLC
Boston, MA · Austin, TX · Culver City, CA · Arlington, VA · Seattle, WA · Portland, OR
Amazon is seeking an experienced SAP Technical Solution Architect to lead the architecture and engineering teams responsible for ABAP development, SAP Business Technology Platform, and SAP…
Added 3 mins ago
E
Software Engineer
Everwatch
Annapolis Junction, MD
- $96.16 to $110.58 USD / hour
HS diploma or GED and 18+ years of experience in software engineering or data analytics development or Bachelor’s degree in Computer Science or Engineering, and 14+ years of experience in…

Burns Engineering, Inc.

Technical Support Specialist

Suite 600 Philadelphia, PA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team at our headquarters in Philadelphia, Pa

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

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