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Controls Engineer II
Frank Calandra Jennmar Services
Wyoming, MI
Controls Engineer II is responsible for the full engineering lifecycle of custom automation and process control systems. This position executes technical projects from inception through…
Added just now
Mechanical Engineer 3
Onto Innovation Inc-US
United States
Support Multiple projects & Project Managers with tasks related to design, integration, & commercialization.
Added just now
Senior Software Engineer
Onto Innovation Inc-US
United States
We are looking for a Software Engineer to join the Inspection Business Unit (IBU). Whether you are launching your career or bringing years of deep expertise, what matters most is how you…
Added 1 min ago
AMUS Technical Service Engineer II
Daifuku
CANTON, MS
Daifuku Automotive America Corporation is a leader in Design, Manufacturing, Installation and Support of automotive automation/material handling systems in North America. The company is…
Added 1 min ago
AMUS Technical Service Engineer I
Daifuku
REYNOLDSBURG, OH
Daifuku Automotive America Corporation is a leader in Design, Manufacturing, Installation and Support of automotive automation/material handling systems in North America. The company is…
Added 1 min ago
Sr Engineer, Electrical
AAR Corp
Indianapolis, IN
Performs a variety of engineering work including design, analysis, substantiation, certification, drawing interpretation and project management as related to transport category aircraft.
Added 3 mins ago
PE
Energy Engineer III
Partner ESI
Asbury Park, NJ · New York, NY
- $100,000 to $130,000 USD / year
…feasibility, and sustainability consulting. In addition to managing project execution, the Energy Engineer III provides mentorship to junior staff and supports technical quality,…
Added 3 mins ago
PE
Energy Engineer II
Partner ESI
Towson, MD
- $70,000 to $90,000 USD / year
The Energy Engineer II will perform all aspects of facility surveys, commissioning studies, energy analysis and energy modeling as part of an energy consulting team. The successful…
Added 3 mins ago
TI
Site Reliability Engineer
Trimble Inc.
Westminster, CO
- $105,600 to $145,200 USD / year
Architect the Future as our Site Reliability Engineer!
Added 3 mins ago
TI
Principal Solutions Engineer
Trimble Inc.
Boulder, CO
- $143,300 to $202,200 USD / year
10+ years of expertise in civil construction, design, or infrastructure technology with a deep understanding of capital project delivery.
Added 4 mins ago
OV
Engineer (Coal Combustion Experience Preferred)
Ohio Valley Electric Corporation / Indiana - Kentucky Electric Corporation
Madison, IN
- $7,250 to $11,588 USD / month
Perform assignments requiring the application of engineering knowledge in such activities as planning, design, research, development, testing, maintenance, troubleshooting, project…
Added 5 mins ago
Project Engineer - IT
PrideStaff
Bend, OR
G.A. Rogers, Central Oregon's top rated recruiting firm, has an open search for an IT Project Engineer. If you have experience building custom IT solutions for your clients, can take…
Added 5 mins ago
N
Principal Product Engineer - Advanced Technology
nLIGHT
Camas, WA
- $125,000 to $160,000 USD / year
nLIGHT is searching for a Principal Advanced Technology Product Development Engineer to lead and work within a multidisciplinary team focused on the design, documentation, and release to…
Added 6 mins ago
CM
Senior Estimator - Life Science/Pharmaceutical Construction
Cumming Management Group, Inc.
Thousand Oaks, CA
- $120,200 to $181,733.36 USD / year
…estimates, budgets, bid packages, and pricing strategies from early design through final proposal. The ideal candidate will bring strong construction estimating expertise, subcontractor and…
Added 6 mins ago
CM
Project Manager I
Cumming Management Group, Inc.
San Francisco, CA
- $120,900 to $161,233.35 USD / year
Value Engineer the project by identifying opportunities for savings and ensuring material substitutions are equal.
Added 6 mins ago
CM
Project Manager I
Cumming Management Group, Inc.
Los Angeles, CA
- $106,800 to $142,400.02 USD / year
Value Engineer the project by identifying opportunities for savings and ensuring material substitutions are equal.
Added 7 mins ago
A
Entry-Level Water/Wastewater Engineer - Hiring Event with AECOM – Atlanta, GA
AECOM
Coral Gables, FL
- $75,000 to $85,000 USD / year
Perform civil engineering modeling, design, and drafting work for engineers and project managers
Added 7 mins ago
*Design Engineer
Kelvion Products Inc
Catoosa, OK
This design engineering position will be primarily responsible for the design process for the RT and Datacenter product lines. The primary focus will be utilizing 3D CAD systems to generate…
Added 8 mins ago
Software Engineer III - Flight Software
Sierra Space
Centennial, CO
The Software Engineer III role involves designing, developing, and testing software applications for space systems and technologies. This advanced position requires expertise in at least…
Added 8 mins ago
Vice President - Rail Vehicle Engineering
WSP
Boston, MA
Provides project management and technical leadership for complex transit and rail vehicle programs, with an emphasis on vehicle engineering, design review, qualification testing,…
Added 8 mins ago
AI Engineer – Agentic Systems & Automation - Kennesaw, GA
United Contractor Services
Kennesaw, GA
We're hiring an engineer to build production AI agents that do real work across our business. You'll take processes like document intake, data extraction, keeping systems in sync, internal…
Added 10 mins ago
AU
Colorado Roads & Highways Project Manager
AtkinsRealis USA Inc.
United States
- $120,000 to $160,000 USD / year
…to join our Denver, CO team as a Colorado Roads & Highways Project Manager. In this role, you will apply technical expertise and project management experience to manage roadway design teams…
Added 10 mins ago
AU
Protection & Control Engineer
AtkinsRealis USA Inc.
United States
- $75,000 to $105,000 USD / year
Coordinate design activities to maintain project schedules, budget, quality requirements to ensure successful project completion.
Added 10 mins ago
AU
Civil/Structural Engineer
AtkinsRealis USA Inc.
United States
- $75,000 to $105,000 USD / year
Coordinate design activities to maintain project schedules, budget, quality requirements to ensure successful project completion.
Added 10 mins ago
HLW Piping Field Engineer
Bechtel Corporation
Richland, WA
The HLW Piping Field Engineer is responsible for activities relating to construction engineering within the Piping/Mechanical discipline. This position will be responsible for a variety of…

Burns Engineering, Inc.

Technical Support Specialist

Suite 600 Philadelphia, PA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team at our headquarters in Philadelphia, Pa

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

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