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Process Engineer II
Alliance Medical Products, Inc.
Irvine, CA
The Process Engineer II within Manufacturing Science & Technology (MS&T) Department provides the site with knowledge and expertise required to support our diverse portfolio encompassing…
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MT
Construction Project Manager
MEDC: Tribal One
Englewood, CO
- $110,000 to $130,000 USD / year
The Construction Project Manager will direct and coordinate project personnel activities; direct, review and supervise the actions of the Project Engineer(s) when assigned; confer with…
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Process Engineer
PSI
Cleveland, OH
- $90,000 to $120,000 USD / year
Large Manufacturing Plant has a need for a Process Engineer. This is a direct hire role with a full benefits package
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Software Engineer I
Boston Scientific
Maple Grove, MN
Boston Scientific is seeking a motivated R&D software engineer to join our growing Interventional Cardiology R&D team in Arbor Lakes, Minnesota. In this role, you will contribute to the…
Added 1 min ago
Quality Control Manager
F.H. Paschen
Raleigh, NC
Process, file and maintain project quality control documentation in Site Specs.
Added 2 mins ago
Senior Project Engineer - Electrical
MSA Professional Services, Inc.
St Paul, MN
MSA Professional Services is looking for a Senior Project Engineer – Electrical with a passion for designing safe, efficient, and sustainable electrical systems for a variety of commercial…
Added 2 mins ago
Engineer V (Water Resources - Capital Program Delivery)
Gwinnett County
Lawrenceville, GA
Oversight of CIP program lifecycle including emerging projects, program budgeting, coordination between divisions, and project monitoring
Added 2 mins ago
Sr. Principal Systems Engineer II – Staff Systems Engineering Strategic Lead
BAE Systems
Cedar Rapids, IA
…including identifying hiring needs, leading the recruitment process for new talent, and managing the allocation of engineers to maximize program…
Added 5 mins ago
Product Engineer, Freight Tech
Ally Logistics
Grand Rapids, MI
Our Product Solutions team is looking for a Product Engineer to drive internal product outcomes across the business. This role sits at the intersection of business strategy and technical…
Added 5 mins ago
Senior Manufacturing Design Engineer
1 Arc Power
Mountain View, CA · Bay Area, CA
We are looking for our first Senior Manufacturing Design Engineer, you will own the path from prototype to mass production for our next-generation products: internally designed power…
Added 5 mins ago
Senior Presales Systems Engineer
Hewlett Packard Enterprise
Frisco, TX
The Consulting Systems Engineer is also a subject matter expert in their area of specialization (i.e., Mobility, Security, Branch, etc), responsible for consulting customers on end to end…
Added 6 mins ago
Senior Mechanical Engineer
Cubic Defense Applications, Inc.
Orlando, FL · San Diego, CA
Job Summary: Cubic Defence Senior Mechanical Engineer role contributes mechanical engineering into multi-disciplinary product development teams. The Senior Mechanical Engineer is…
Added 7 mins ago
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Quality Engineer III
Werfen
San Diego, CA
- $100,000 to $125,000 USD / year
The Quality Engineer III creates various quality system documents including procedures and work instructions. Quality Engineer III will support a wide range of quality-related engineering…
Added 7 mins ago
Systems Test Engineer II
AeroVironment, Inc.
Moorpark, CA
The System Test Engineer II develops and executes System Test Plans for small, unmanned air vehicles and missiles and their associated subsystems. Testing encompasses simulator, ground and…
Added 8 mins ago
System Test Engineer III
AeroVironment, Inc.
Moorpark, CA
The System Test Engineer II develops and executes System Test Plans for small, unmanned air vehicles and missiles and their associated subsystems. Testing encompasses simulator, ground and…
Added 8 mins ago
Intermediate Missile Defense System Architecture Engineer
AeroVironment, Inc.
Arlington, VA
AV is looking for a highly talented Intermediate Missile Defense System Architecture Engineer to join our team! In this role you will get to lead or participate in analysis of future…
Added 8 mins ago
Senior Construction Project Manager
SAIIA
BIRMINGHAM, AL
Saiia Construction in now hiring a Senior Construction Project Manager for projects near Birmingham, AL.
Added 9 mins ago
Field Service Engineer- Eastern PA
Ocado Group
Remote, United States
As a Robotics Field Engineer you will help us create, deploy, repair and maintain the most advanced robots for our customers. You will work closely with other disciplines (Sales, Software,…
Added 11 mins ago
Principal Guidance & Control Engineer
The Charles Stark Draper Laboratory, Inc.
Huntsville, AL
The Autonomy, Guidance Navigation and Control (GNC) Engineer (DMTS) develops software for cutting-edge space and defense systems used by the US Government and commercial customers as well…
Added 11 mins ago
Embedded Software Engineer
GeoControl Systems, Inc.
Houston, TX
opportunity for a Embedded Software Engineer to join the JETSII Contract
Added 12 mins ago
Precon Manager, Sports & Entertainment
ARCO/Murray National Construction
Chicago, IL · Downers Grove, IL
The Sports & Entertainment team is seeking a highly motivated Project Developer to join the team. The Project Developer will guide projects from early site evaluation through…
Added 12 mins ago
Power Generation Electrical Engineer
Commonwealth Associates
Remote, United States
The Power Generation Engineer performs all aspects of conventional design engineering and analysis, and is familiar with a variety of engineering concepts, practices, and procedures. This…
Added 12 mins ago
Power Generation Civil Site Engineer
Commonwealth Associates
Remote, United States
The PE Certified Engineer - Team Contributor 3 performs all aspects of conventional design engineering and analysis, and is familiar with a variety of engineering concepts, practices, and…
Added 12 mins ago
SO
Energy/Utilities Engineer 3
State of Washington
Lacey, WA
- $84,528 to $110,952 USD / year
The Washington Utilities and Transportation Commission (UTC) is seeking to fill the role of an Energy/Utilities Engineer 3 position within the Telecommunications Section of the Regulatory…
Added 13 mins ago
Systems Engineer I/II - Network
Novo Nordisk
Clayton, NC
Certification in an IT System Administration/Engineer discipline (e.g., Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), etc.) preferred

Burns Engineering, Inc.

Technical Support Specialist

Suite 600 Philadelphia, PA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team at our headquarters in Philadelphia, Pa

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

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