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Data Engineer
Kindsight
Remote, United States
- $120,000 to $135,000 CAD / year
We are seeking a hands-on Data Engineer to build and maintain the data platform behind Kindsight's customer-facing analytics products. You will work across the full pipeline: ingesting data…
Added 1 min ago
Software QA Engineer Lead
Fortive
Remote, United States
The QA Lead Engineer provides strategic technical leadership for quality assurance efforts, ensuring the reliability, security, and compliance of scalable healthcare SaaS applications. This…
Added 1 min ago
Quality Assurance Technician
Faith Technologies, Inc.
Little Chute, WI
…assurance policies and procedures) throughout the manufacturing process. The Quality Inspection Technician (QIT) is responsible for ensuring all manufactured assemblies are subjected to the…
Added 1 min ago
Manufacturing Engineer
Boler, Hendrickson, Anchor Harvey
Freeport, IL
The Manufacturing Engineer is responsible for supporting and improving manufacturing processes within a forging environment. This role focuses on process optimization, tooling and equipment…
Added 2 mins ago
Quality Manager
ThermAvant Technologies LLC
Columbia, MO
Additional benefits including 401(k), paid time off, and career development opportunities.
Added 2 mins ago
Lead QE, Compliance, Maturity & Audit
Humana
New York, NY · Boston, MA · Chicago, IL · Dallas, TX · CT · NJ
The Lead Quality Engineer – Onboarding, Methodologies, Governance & Enablement – Compliance & Maturity is responsible for advancing enterprise quality engineering consistency, governance,…
Added 2 mins ago
Systems Engineer I
Sierra Nevada Corporation
Lone Tree, CO
…and sustain our way of living. Join our team! As a Systems Engineer I, you will apply foundational skills in key areas such as requirements engineering, systems integration, Verification &…
Added 2 mins ago
Systems Engineer II
Sierra Nevada Corporation
Lone Tree, CO
…and sustain our way of living. Join our team! As a Systems Engineer II, you will build upon foundational skills and perform intermediate tasks in requirements engineering, systems…
Added 3 mins ago
Senior Mechanical Engineer (PE)
SST Direct
Houston, TX
Superior Skilled Trades is partnered with a company seeking an experienced Senior Mechanical Engineer (PE) to join its engineering team.
Added 3 mins ago
Senior Electrical Engineer (PE)
SST Direct
Dallas, TX
Identify opportunities for process improvements and contribute to continued technical development.
Added 3 mins ago
Senior Electrical Engineer (PE)
SST Direct
Huntsville, AL
Identify opportunities for process improvements and contribute to continued technical development.
Added 3 mins ago
Senior Electrical Engineer (PE)
SST Direct
Houston, TX
Identify opportunities for process improvements and contribute to continued technical development.
Added 3 mins ago
Multimodality Technologist, CT/R, Zale, 10K Bonus
UTSW
TX
…Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid…
Added 4 mins ago
Lead Operations Engineer
Inteva Products, LLC
Birmingham, AL
Develop and maintain a strong working knowledge of the Product Development Process (PDP) and assigned products, processes, and customer requirements.
Added 4 mins ago
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Product Manager
Siftwell Analytics
Remote, United States
- $130,000 to $140,000 USD / year
…customer and market needs from insight through definition, development, validation, and…
Added 4 mins ago
Advanced Cyber Security Architect/Engineer
Honeywell
Duluth, GA
As an Advanced Cyber Security Architect/Engineer at the Honeywell Industrial Cybersecurity Centers of Excellent and Innovation, you will lead the research, development, and engineering of…
Added 6 mins ago
IT Rotational Associate
GAF
Parsippany, NJ
…Candidates will have a dedicated manager and mentor to support their development and technical training as they cultivate their leadership and technical skills. Candidates will have the…
Added 6 mins ago
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Mep Supervisor
Actalent
Richmond, VA
- $125,000 to $150,000 USD / year
Drive business development activities, including identifying new opportunities, preparing proposals, and supporting presentations to prospective clients.
Added 6 mins ago
Design Technology Coordinator
Actalent
Midlothian, VA
…with multidisciplinary engineering teams to support design development, resolve technical challenges, and implement modeling solutions that improve project…
Added 6 mins ago
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Civil Engineer
Actalent
Chamblee, GA
- $110,000 to $150,000 USD / year
Job DescriptionThis role is ideal for a civil or site engineer who has progressed into project management, understands large and complex site packages, and wants to focus their career in…
Added 6 mins ago
Water Resources Engineer
Actalent
Chamblee, GA
…guiding a growing team. The position is ideal for an experienced engineer operating between project engineer and project manager level who is ready to step into greater ownership,…
Added 6 mins ago
Systems Engineer - Design & Development - Hybrid
General Dynamics Mission Systems, Inc
Remote, United States
General Dynamics Mission Systems is seeking an Advanced Systems Engineer 3 to support the D5LE2 program within the SWC Fire Control engineering organization. The successful candidate will…
Added 6 mins ago
Principal Engineer, Supplier Quality
Getinge
Merrimack, NH
Identify and perform Supplier process evaluations to identify areas for improvement.
Added 7 mins ago
AI Integration Engineer
Littelfuse, Inc.
United States
The AI Integration Engineer will support multiple engineering functions including New Product Development and Introduction, Application Engineering, Project Management, and Sustaining…
Added 7 mins ago
Sr. Prototyping Engineer
Corning
Keller, TX
…materials, tooling, assembly processes, and build plans. The engineer supports fiber optic connector and cable assembly development, process improvement, technical troubleshooting, and…

Burns Engineering, Inc.

Technical Support Specialist

Suite 600 Philadelphia, PA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team at our headquarters in Philadelphia, Pa

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

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