Jobs in the United States

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Added 1 min ago
Associate Mfg Systems Engineer- 12 hour PM shift
Amgen Inc.
OH
Provide operational shift support for process control applications applying Programmable Logic Controllers (PLC), Human Machine Interfaces (HMI), Variable Frequency Drives (VFD) and vision…
Added 1 min ago
Senior Data Engineer
Ventura Foods
Irvine, CA
The Senior Data Engineer will be part of a team designing and implementing our modern data platform to support enterprise-wide analytics, integration, and AI/ML initiatives. Together, the…
Added 2 mins ago
AI Software Engineering Clinical Systems
CSBio
Milpitas, CA
…complete line of automated synthesizers for manufacturing and process development, with a focus on cGMP production. In 1994, CSBio opened a custom peptide facility and began producing high…
Added 3 mins ago
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Data Engineer
Kindsight
Remote, United States
- $120,000 to $135,000 CAD / year
We are seeking a hands-on Data Engineer to build and maintain the data platform behind Kindsight's customer-facing analytics products. You will work across the full pipeline: ingesting data…
Added 3 mins ago
Software QA Engineer Lead
Fortive
Remote, United States
The QA Lead Engineer provides strategic technical leadership for quality assurance efforts, ensuring the reliability, security, and compliance of scalable healthcare SaaS applications. This…
Added 3 mins ago
Quality Assurance Technician
Faith Technologies, Inc.
Little Chute, WI
…the implementation of the Excellerate Quality plans (quality control and quality assurance policies and procedures) throughout the manufacturing process. The Quality Inspection Technician…
Added 4 mins ago
Quality Manager
ThermAvant Technologies LLC
Columbia, MO
Lead continuous improvement initiatives using Lean Manufacturing, Six Sigma, statistical process control (SPC), and other problem-solving methodologies.
Added 5 mins ago
Lead QE, Compliance, Maturity & Audit
Humana
New York, NY · Boston, MA · Chicago, IL · Dallas, TX · CT · NJ
Identify governance gaps, control weaknesses, and process risks, and recommend improvements to strengthen quality and compliance outcomes.
Added 5 mins ago
Systems Engineer I
Sierra Nevada Corporation
Lone Tree, CO
…and sustain our way of living. Join our team! As a Systems Engineer I, you will apply foundational skills in key areas such as requirements engineering, systems integration, Verification &…
Added 5 mins ago
Systems Engineer II
Sierra Nevada Corporation
Lone Tree, CO
…and sustain our way of living. Join our team! As a Systems Engineer II, you will build upon foundational skills and perform intermediate tasks in requirements engineering, systems…
Added 5 mins ago
Multimodality Technologist, CT/R, Zale, 10K Bonus
UTSW
TX
Quality Control - performs daily and monthly QC testing as required for compliance. Places service calls for imaging equipment/workstations to service engineer/biomed, with additional…
Added 7 mins ago
Advanced Cyber Security Architect/Engineer
Honeywell
Duluth, GA
…physical reliability of critical infrastructure and industrial control systems across businesses worldwide. You will play a pivotal role in formal, standardized OT offerings, driving…
Added 7 mins ago
MEP Superintendent (Bay Area)
Turner Construction Company
San Francisco, CA · San Mateo, CA
Managing and making decisions related to the performance of work related to scheduling, delivery, logistics, quality control and trade employee staffing levels.
Added 9 mins ago
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Mep Supervisor
Actalent
Richmond, VA
- $125,000 to $150,000 USD / year
Manage multiple projects simultaneously, including scope definition, scheduling, resource allocation, risk management, and quality control.
Added 9 mins ago
Design Technology Coordinator
Actalent
Midlothian, VA
Manage and organize project file structures, including version control, model references, and linked data.
Added 9 mins ago
Water Resources Engineer
Actalent
Chamblee, GA
…guiding a growing team. The position is ideal for an experienced engineer operating between project engineer and project manager level who is ready to step into greater ownership,…
Added 9 mins ago
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Entry- Level Engineer
Actalent
New Orleans, LA
- $28 to $30 USD / hour
Exposure to or familiarity with industrial control systems, instrumentation, or process engineering concepts.
Added 9 mins ago
Systems Engineer - Design & Development - Hybrid
General Dynamics Mission Systems, Inc
Remote, United States
General Dynamics Mission Systems is seeking an Advanced Systems Engineer 3 to support the D5LE2 program within the SWC Fire Control engineering organization. The successful candidate will…
Added 9 mins ago
Principal Engineer, Supplier Quality
Getinge
Merrimack, NH
Ensure primary suppliers have adequate control plans, schedules, and resources to make continued improvements to incoming quality of supplied products
Added 12 mins ago
Technical Quality Assurance Inspector III
Sierra Space
Middleton, WI
Developing statistical process control (SPC) techniques and data analysis.
Added 12 mins ago
AI Engineer
Coterie Applications Inc.
Remote, United States
The AI Engineer will work within the Research & Development (R&D) subdomain of Coterie’s broader Data and Analytics (DnA) department to build, test and deploy intelligent systems that…
Added 14 mins ago
AI Engineer
Hub International Limited
Chicago, IL
HUB is seeking an AI Engineer to join the RPA & Automation team within our centralized technology organization, part of HUB’s AI & Automation organization. This is a hands-on build role…
Added 15 mins ago
Infrastructure Supervisor
Chord Energy Corporation
Houston, TX
Participate in the infrastructure budget management process, including vendor quotes, renewals, and hardware/software lifecycle planning
Added 15 mins ago
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Pharmaceutical Manufacturing Technician
SHINE Technologies LLC
Janesville, WI
- $25 to $32 USD / hour
Perform routine maintenance under direction or supervision of Manufacturing Engineer.
Added 17 mins ago
Software Engineer
TEXAS RESEARCH INSTITUTE AUSTIN INC
Austin, TX
TRI Austin is seeking a Software Engineer to support the development and improvement of software tools used to process, analyze, and manage complex scientific and engineering data.

Burns Engineering, Inc.

Technical Support Specialist

Suite 600 Philadelphia, PA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team at our headquarters in Philadelphia, Pa

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

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