Jobs in the United States

25+ jobs

Added 6 mins ago
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Manufacturing Equipment Engineer
GPAC
Herington, KS
- $80,000 to $98,000 USD / year
Confidential Manufacturing/Equipment Engineer – Agricultural Equipment
Added 6 mins ago
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Manufacturing Equipment Engineer
GPAC
Solomon, KS
- $80,000 to $98,000 USD / year
Confidential Manufacturing/Equipment Engineer – Agricultural Equipment
Added 9 mins ago
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Engineering Manager
GPAC
Taylorville, IL
- $100,000 to $135,000 USD / year
Lead engineering personnel, projects, training, and performance management.
Added 9 mins ago
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Engineering Manager
GPAC
Springfield, IL
- $100,000 to $135,000 USD / year
Lead engineering personnel, projects, training, and performance management.
Added 9 mins ago
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Engineering Manager
GPAC
Chatham, IL
- $100,000 to $135,000 USD / year
Lead engineering personnel, projects, training, and performance management.
Added 12 mins ago
Locomotive Operator
Savage
Owensville, IN
1 year or more of engineer experience, preferably “Road Power”, knowledge of distributed power and Multiple Units operations as well as “slow speed”.
Added 13 mins ago
Sr. Engineer, Automation Engineering, Controls Hardware - Lilly Medicine Foundry
Lilly
Lebanon, IN
The Senior Engineer - Automation Engineering will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The engineer will provide automation support for one or…
Added 13 mins ago
Lead Quality Engineer
GE Aerospace
Indianapolis, IN
Managing, ensuring and improving capabilities to comply with internal and external standards and regulations. Has knowledge of best practices and how own area integrates with others.…
Added 13 mins ago
Permit Investigator
State of Indiana
Fort Wayne, IN
The work is broad in scope, varying from routine to complex challenges. This requires the Engineer Assistant 3 to exercise judgment and decision-making abilities in (1) formulating…
Added 13 mins ago
Enterprise Applications Manager (AI & Platform Modernization)
Dentons US LLP
Indianapolis, IN
Partner with attorneys, practice groups, Knowledge Management, Training, Finance, Records, Information Governance, Security, and business services leaders to understand workflows, map…
Added 35 mins ago
Consultant, Software Engineer (DevXP)
Nationwide Life and Annuity Insurance Co
OH
Software Engineer - AI-Enabled Requirements & Quality Engineering
Added 40 mins ago
Transportation Engineer
GPAC
Chicago, IL
Civil Roadway/Transportation Design Engineer with responsible for the planning, design, and development of transportation and roadway infrastructure projects from preliminary concepts…
Added 43 mins ago
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Sr. Engineer
INSPYR Solutions
Fort Worth, TX
- $50 USD / hour
Support automation of activities such as user story creation, backlog management, and administrative workflows.
Added 46 mins ago
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Land Development Project Engineer / PM (PE)
GPAC
Nashville, TN
- $95,000 to $125,000 USD / year
- Strong client communication and project management skills
Added 59 mins ago
BH
Substation Engineer I, II, Senior, Lead or Principal
Black Hills Energy
Pueblo, CO
- $31,533 USD / year
…designed to develop professional skills and competent technical knowledge within the area of substation engineering.Pay Range: This posting includes the full pay range for this position.…
Added 59 mins ago
BH
Substation Engineer Senior, Lead or Principal ($10,000 sign-on bonus!)
Black Hills Energy
Golden, CO
- $31,533 USD / year
…designed to develop professional skills and competent technical knowledge within the area of substation engineering.Pay Range: This posting includes the full pay range for this position.…
Added 59 mins ago
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Substation Lead Electrical Engineer
Ulteig Engineers, In
Greenwood Village, CO
- $123,200 to $159,650 USD / year
Ulteig is seeking qualified candidates for the position of Lead Substation Electrical Engineer to support Renewables/Utility/Power projects. The Lead Electrical Engineer acts as a technical…
Added 59 mins ago
BH
Substation Engineer Senior, Lead or Principal ($10,000 sign-on bonus!)
Black Hills Energy
Golden, CO
- $31,533 USD / year
…designed to develop professional skills and competent technical knowledge within the area of substation engineering.Pay Range: This posting includes the full pay range for this position.…
Added 59 mins ago
BH
Substation Engineer I, II, Senior, Lead or Principal
Black Hills Energy
Pueblo, CO
- $31,533 USD / year
…designed to develop professional skills and competent technical knowledge within the area of substation engineering.Pay Range: This posting includes the full pay range for this position.…
Added 1 hour ago
Safety Engineer
Amentum
Houston, TX
We have an exciting opportunity for a Safety Engineer to join the team with Bastion, a teammate company!
Added 1 hour ago
Safety Engineer
Amentum
Houston, TX
We have an exciting opportunity for a Safety Engineer to join the team with Bastion, a teammate company!
Added 1 hour ago
Sr. Project Engineer-R0007990
CF Industries Holdings, Inc.
Yazoo City, MS
Added 1 hour ago
Quality Engineer I 207462
Baxter Healthcare Corporation
Cleveland, MS
…than just a job-you will find purpose and pride. As a Quality Engineer I at Baxter Healthcare Corporation, you will have a meaningful role in ensuring the quality and reliability of our…
Added 1 hour ago
Product Engineer Senior / 10860 / Grenada
Modine Grenada LLC
Grenada, MS
Added 1 hour ago
Strategic Segment Proposal Engineer
ABB Inc
Southaven, MS

Technical Support Specialist

Burns Engineering, Inc. · Ste 3110 Austin, TX, United States · 129 South Street Fourth Floor Boston, MA, United States · 300 North Continental Boulevard Suite 540 El Segundo, CA, United States · 44 West 28th Street 16th Floor New York, NY, United States · Suite 600 Philadelphia, PA, United States · Suite 205 Pittsburgh, PA, United States · Riverside, CA, United States · 80 M Street SE Suite 340 Washington, DC, United States

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Burns Engineering, Inc.

Technical Support Specialist

Ste 3110 Austin, TX, United States
129 South Street Fourth Floor Boston, MA, United States
300 North Continental Boulevard Suite 540 El Segundo, CA, United States
44 West 28th Street 16th Floor New York, NY, United States
Suite 600 Philadelphia, PA, United States
Suite 205 Pittsburgh, PA, United States
Riverside, CA, United States
80 M Street SE Suite 340 Washington, DC, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team.

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

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More about this job

Skills

Technical support
Project management
Network administration
Customer service
Manage schedule of tasks
Reporting
Documentation
Security regulations
Troubleshoot
Computer technology
LAN
WAN
Communication skills
Interpersonal skills
Attention to detail
Computer science
Time management
Case management

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