Jobs in the United States

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Added 7 mins ago
Software Development Engineer III, Resilience Infrastruction and Solutions: Incident Mitigation
Amazon Data Services, Inc.
Seattle, WA · Portland, OR
…running even when part of the cloud doesn't. The Resilience Infrastructure and Solutions (RIS) organization makes good on that promise, driving higher availability for AWS customers through…
Added 8 mins ago
Director, Insurance and Project Risk Management Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
…ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a…
Added 8 mins ago
Site Services Superintendent - Construction - Oklahoma Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
…ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a…
Added 8 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Wichita, KS
…our SaaS products - from R&D investment and cloud/data center infrastructure to consumption-based AI costs and product-level margins - ensuring tight timelines, high-quality reporting, and…
Added 8 mins ago
O
Senior Platform Software Engineer - OCI
Oracle
Topeka, KS
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 8 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Topeka, KS
Our team is at the forefront of this shift, building the foundational identity, authentication, and governance infrastructure required for non-human callers and autonomous agents. By…
Added 8 mins ago
Site Reliability Engineer
Highmark Health
Topeka, KS
…security principles with a deep understanding of healthcare operations to minimize downtime, improve system resilience, and to support clinical workflows and continuity of hospital…
Added 8 mins ago
Supply Chain Capacity Engineer
Meta
Topeka, KS
Meta is seeking a Planning & Capacity Engineer to join the Infrastructure Supply Chain and Engineering (ISCE) Planning team to focus on planning optimization for all of Meta’s…
Added 8 mins ago
Platform Infrastructure Engineer
Maximus
Topeka, KS
Maximus is seeking a highly skilled individual to join our team as a Platform Infrastructure Engineer. You will be responsible for the deployment and maintenance of several platforms…
Added 14 mins ago
Technical Project Manager
SimoTech
Holly Springs, NC
Infrastructure, control system architecture, a control room, network
Added 14 mins ago
MES Lead
SimoTech
Holly Springs, NC
SimoTech is seeking an experienced MES Lead Engineer
Added 16 mins ago
OS
Systems Engineer, SME
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey is recruiting for a Systems Engineer, SME to join the team. The technical expert filling this position will be an engineering trusted advisor and consultant to the government that…
Added 17 mins ago
VI
Senior AI Operations Engineer (Senior Software Engineer)
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
In this role, you will design and build scalable backend systems, cloud infrastructure, and platform capabilities that power AI/ML products and applications. You will partner closely with…
Added 17 mins ago
VI
Cloud Engineer (Containers Focus)
ViaSat, Inc.
Englewood, CO
- $121,000 to $191,000 USD / year
As a Senior Cloud Engineer (Containers Focus), you will oversee the administration, CI/CD processes, and platform operations of our microservices environment
Added 17 mins ago
VI
Cloud Engineer (Containers Focus)
ViaSat, Inc.
Englewood, CO
- $121,000 to $191,000 USD / year
As a Senior Cloud Engineer (Containers Focus), you will oversee the administration, CI/CD processes, and platform operations of our microservices environment
Added 17 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Portland, OR
Our team is at the forefront of this shift, building the foundational identity, authentication, and governance infrastructure required for non-human callers and autonomous agents. By…
Added 17 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Portland, OR
…our SaaS products - from R&D investment and cloud/data center infrastructure to consumption-based AI costs and product-level margins - ensuring tight timelines, high-quality reporting, and…
Added 17 mins ago
O
Senior Platform Software Engineer - OCI
Oracle
Salem, OR
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 17 mins ago
Site Reliability Engineer
Highmark Health
Salem, OR
…security principles with a deep understanding of healthcare operations to minimize downtime, improve system resilience, and to support clinical workflows and continuity of hospital…
Added 17 mins ago
Platform Infrastructure Engineer
Maximus
Salem, OR
Maximus is seeking a highly skilled individual to join our team as a Platform Infrastructure Engineer. You will be responsible for the deployment and maintenance of several platforms…
Added 17 mins ago
Supply Chain Capacity Engineer
Meta
Salem, OR
Meta is seeking a Planning & Capacity Engineer to join the Infrastructure Supply Chain and Engineering (ISCE) Planning team to focus on planning optimization for all of Meta’s…
Added 18 mins ago
IG
DevOps Engineer (Integrations & Automation)
Insight Global
Remote, United States
- From $82 USD / hour
Infrastructure as code with Terraform; comfortable working inside approved module libraries.
Added 29 mins ago
Engineer Lead, Cloud(5+ Years- Cloud Architecture- Microsoft Azure and/or AWS)
FIS Global
Miami, FL
As an Engineer Lead, Cloud, you will design and guide secure, scalable, resilient and supportable cloud solutions across Microsoft Azure and Amazon Web Services (AWS). You will translate…
Added 31 mins ago
Industrial Engineer
Army Tank-Automotive and Armament Command (TACOM)
Watervliet, NY
…continuously active arsenal in the United States having begun operations in 1813. Responsibilities Assess production requirements and use technical methods, measurements and models to…
Added 31 mins ago
Senior Engineer Protection & Control
Avangrid Service Co
LANCASTER, NY

Burns Engineering, Inc.

Technical Support Specialist

Suite 600 Philadelphia, PA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team at our headquarters in Philadelphia, Pa

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

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