Jobs in the United States

25+ jobs

Added 14 mins ago
Principal Automation Engineer - Global Engineering
Genentech, Inc.
United States
As a Principal Automation Engineer you will be responsible for supporting large and/or complex facility/equipment improvement projects within our US manufacturing network as well as…
Added 17 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Annapolis, MD
- $86,000 to $99,000 USD / year
Integrate applications with Microsoft Azure services for application hosting, data storage, identity management, monitoring, observability, and performance optimization.
Added 17 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Annapolis, MD
- $86,000 to $99,000 USD / year
Experience supporting high-availability enterprise applications, including monitoring, observability, performance tuning, and production incident management.
Added 17 mins ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Annapolis, MD
- $86,000 to $99,000 USD / year
Integrate applications with Microsoft Azure services for application hosting, data storage, identity management, monitoring, observability, and performance optimization.
Added 17 mins ago
PKI Engineer, Senior
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Laurel, MD
As an Identity and Access Management ( IAM ) engineer at Booz Allen, you'll play a critical role in the world of IAM and Zero T rus t. In this role, you'll support large-scale PKI projects…
Added 33 mins ago
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Staff Professional II (Geotechnical) - Chantilly, VA
Hillis-Carnes
Chantilly, VA
- $65,000 to $90,000 USD / year
This position may progress to Project Engineer I role based on demonstrated proficiency, management capabilities, business development contributions and leadership performance.
Added 33 mins ago
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Project Engineer II (Geotechnical)- Chantilly, VA
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- $80,000 to $120,000 USD / year
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Added 34 mins ago
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Added 40 mins ago
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Added 41 mins ago
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Added 41 mins ago
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Interested in helping shape the future of the electric grid? As an Associate Engineer on the Transmission Planning Modeling team, you'll help develop and maintain the power system models…
Added 48 mins ago
Safety Engineer - Construction
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Added 50 mins ago
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Technical Support Specialist

Burns Engineering, Inc. · Ste 3110 Austin, TX, United States · 129 South Street Fourth Floor Boston, MA, United States · 300 North Continental Boulevard Suite 540 El Segundo, CA, United States · 44 West 28th Street 16th Floor New York, NY, United States · Suite 600 Philadelphia, PA, United States · Suite 205 Pittsburgh, PA, United States · Riverside, CA, United States · 80 M Street SE Suite 340 Washington, DC, United States

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Burns Engineering, Inc.

Technical Support Specialist

Ste 3110 Austin, TX, United States
129 South Street Fourth Floor Boston, MA, United States
300 North Continental Boulevard Suite 540 El Segundo, CA, United States
44 West 28th Street 16th Floor New York, NY, United States
Suite 600 Philadelphia, PA, United States
Suite 205 Pittsburgh, PA, United States
Riverside, CA, United States
80 M Street SE Suite 340 Washington, DC, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team.

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

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More about this job

Skills

Technical support
Project management
Network administration
Customer service
Manage schedule of tasks
Reporting
Documentation
Security regulations
Troubleshoot
Computer technology
LAN
WAN
Communication skills
Interpersonal skills
Attention to detail
Computer science
Time management
Case management

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