Jobs in the United States

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Senior Geospatial Data Engineer
CACI International
Denver, CO
As a Senior Geospatial Data Engineer, you will lead pipeline development, tool integration, and visualization capability delivery across a FOSS4G-centric stack. You will work directly with…
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Production Network Engineer, Design
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Denver, CO
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Lead UI Engineer (Angular)
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Stream and Stormwater Design Engineer / Design Manager
Jacobs
Denver, CO
We are looking for a passionate Stream and Stormwater Design Engineer / Design Manager with a strong technical background to lead the delivery of cutting-edge water resource projects across…
Added 1 min ago
Application engineering Analyst - Java, Spring Boot, GCP
Accenture Flex LLC Company
Bentonville, AR
As a Custom Software Engineer, you will be responsible for developing custom software solutions to design, code, and enhance components across systems or applications. You will utilize…
Added 1 min ago
Application engineering Analyst - Java Backend, BQ
Accenture Flex LLC Company
Bentonville, AR
As a Custom Software Engineer, you will be responsible for developing custom software solutions to design, code, and enhance components across systems or applications. You will utilize…
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BIOS Firmware Engineer
Advanced Micro Devices, Inc
Austin, TX
Serve as the Lead Engineer for the design, development, debugging, verification, and validation of firmware and its interaction with software, and/or hardware components
Added 7 mins ago
PMTS Hardware Development Eng.
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Santa Clara, CA
We are seeking a highly experienced Principal Engineer for Co-Packaged Optics (CPO) and Near-Packaged Optics (NPO) to lead the architecture, design, implementation, integration, and…
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Software Development Test Engineer Lead AI Platform
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Microprocessor Cache Verification Design Engineer
Advanced Micro Devices, Inc
Fort Collins, CO
AMD’s Cores Organization delivers industry leading CPU’s and caches that are the foundation of AMD’s server, client, and gaming business. We are looking for a cache verification engineer to…
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Senior Post Silicon Validation and Software Engineer
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We are looking for a dynamic, energetic, and visionary Senior Technical Validation Engineer to join our growing datacenter CPU post silicon validation team, in particular in the areas of…
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Software System Design Engineer
Advanced Micro Devices, Inc
Austin, TX
The right engineer will drive the success AMDs CPU adoption in the cloud through leadership & coordination, resolution of technical dependencies, and achievement of schedule commits. This…
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Power Analysis & Optimization Engineer
Advanced Micro Devices, Inc
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The ideal candidate is a collaborative and analytical engineer who enjoys understanding complex technical problems and turning data into actionable insights. You are curious about how…
Added 7 mins ago
Memory PHY Architect
Advanced Micro Devices, Inc
Boxborough, MA
…scale. As a key architect within the AMD Circuit Technology Design Group, you will influence the definition, architecture, and delivery of next-generation Memory PHY solutions in advanced…
Added 11 mins ago
Lead AppSec Engineer
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Collaborate with business stakeholders to design secure applications, test applications for security weakness, and partner on remediation of identified issues.
Added 12 mins ago
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Civil Site Engineering Project Manager
GPAC
Salem, NH
- $120,000 to $145,000 USD / year
We are seeking a talented and motivated Civil Design Engineer to join our growing team. This individual will be responsible for the design and development of land development and…
Added 13 mins ago
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Civil Site Engineering Project Manager
GPAC
Haverhill, MA
- $120,000 to $145,000 USD / year
We are seeking a talented and motivated Civil Design Engineer to join our growing team. This individual will be responsible for the design and development of land development and…
Added 17 mins ago
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AI Test Engineer II
Jobgether
Remote, United States
- $125,000 to $150,000 USD / year
As an AI Test Engineer II, you will play a key role in ensuring the quality, reliability, security, and performance of AI-powered applications and enterprise software systems. You will…
Added 35 mins ago
Software Engineer II
Computer Task Group, Inc
Buffalo, NY · Wilmington, DE
Design, develop, enhance, and support applications using Java, Spring Boot microservices, React.js, and Generative AI technologies.
Added 35 mins ago
Software Engineer II
Computer Task Group, Inc
Buffalo, NY · Wilmington, DE
Design, develop, enhance, and support applications using Java, Spring Boot microservices, React.js, and Generative AI technologies.
Added 35 mins ago
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Generative AI Engineer – LLM & Agentic Systems
Computer Task Group, Inc
UNAVAILABLE
- $65 to $70 USD / hour
Design, develop, and deploy production-grade Generative AI applications using LLMs, agentic systems, and multi-agent architectures.
Added 36 mins ago
Materials Engineer for Electronic Components
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Experience reviewing and selecting digital and analog components for specific design applications
Added 36 mins ago
R&D Optical Mechanical Engineer
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Keysight’s Semiconductor Infrastructure Solutions (SIS) group is currently looking for a talented engineer (level based on experience and education) to join its seasoned R&D team. This is a…
Added 38 mins ago
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Mobile / UI/UX Engineer
Stanbridge University
Remote, United States
- $115,000 to $150,000 USD / year
The engineer will initially focus on enhancing existing digital platforms, improving usability, performance, and mobile responsiveness while helping establish a consistent, scalable user…
Added 43 mins ago
Senior Turbomachinery Aerodynamic Engineer
Gardner Cryogenics
Bethlehem, PA
This position follows a hybrid work arrangement with four days per week in the office and requires minimal travel, typically less than 10%

Technical Support Specialist

Burns Engineering, Inc. · Ste 3110 Austin, TX, United States · 129 South Street Fourth Floor Boston, MA, United States · 300 North Continental Boulevard Suite 540 El Segundo, CA, United States · 44 West 28th Street 16th Floor New York, NY, United States · Suite 600 Philadelphia, PA, United States · Suite 205 Pittsburgh, PA, United States · Riverside, CA, United States · 80 M Street SE Suite 340 Washington, DC, United States

Apply on burns-group.com About employer

Burns Engineering, Inc.

Technical Support Specialist

Ste 3110 Austin, TX, United States
129 South Street Fourth Floor Boston, MA, United States
300 North Continental Boulevard Suite 540 El Segundo, CA, United States
44 West 28th Street 16th Floor New York, NY, United States
Suite 600 Philadelphia, PA, United States
Suite 205 Pittsburgh, PA, United States
Riverside, CA, United States
80 M Street SE Suite 340 Washington, DC, United States

Apply on burns-group.com About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team.

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

Apply on burns-group.com About employer

More about this job

Skills

Technical support
Project management
Network administration
Customer service
Manage schedule of tasks
Reporting
Documentation
Security regulations
Troubleshoot
Computer technology
LAN
WAN
Communication skills
Interpersonal skills
Attention to detail
Computer science
Time management
Case management

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Work requirements

Jobs in the United States