Jobs in the United States

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Added 6 mins ago
Systems Engineer I/II - Network
Clayton
Responsible for the operation, maintenance, administration & lifecycle management of selected infrastructure systems & platforms.
Added 9 mins ago
Jr Software Engineer
Riverside Research Institute
Beavercreek, OH
Participate in code reviews and contribute to software build, deployment, and configuration management processes.
Added 9 mins ago
HP
IT Operations Engineer II
Hensel Phelps
Reston, VA
- $79,230 to $104,700 USD / year
The IT Operations Engineer II’s role is to design, build, and implement network systems across the operational region. This includes planning, developing, installing, configuring,…
Added 9 mins ago
Operations Software Engineer - Operations
Signant Health
United States
Operations Software Engineer (UP - GTD) – Works with Global Project Management and the Solution team to understand business requirements for assigned tasks
Added 13 mins ago
Jr. Physical Security Engineer (Remote)
DataBank
Dallas, TX
The Junior Physical Security Engineer supports the design, implementation, and maintenance of physical security technology across DataBank’s facilities and data centers. This entry -level…
Added 14 mins ago
DevOps Cloud Engineer - EviCore - Remote
The Cigna Group
United States
As a Senior DevOps Engineer, you will interact with various functional groups such as Engineering, QA, Infrastructure, Security, Product Owners, Client Service, and Operations to ensure our…
Added 15 mins ago
Cybersecurity Engineer II (Contract to Hire)
Mirion
Carrollton, TX
Maintain configuration management records throughout the build, documenting changes and deviations to preserve a complete audit trail.
Added 19 mins ago
Machine Design Engineer
Oak Ridge National Laboratory
Oak Ridge, TN
…execute these important missions by teaming with ESED’s line management, project managers, and staff to build on a rich history of accomplishments in enrichment science and…
Added 19 mins ago
Sr. Engineer - Voice and Call Center
VENETIAN LAS VEGAS GAMING LLC
Las Vegas, NV
Provide day-to-day tier-3 technical support, configuration, and proactive lifecycle maintenance for 8 high-availability (HA) pairs of Avaya Session Border Controllers (ASBC) centrally…
Added 22 mins ago
Sr. Product Engineer
Adventurer Manufacturing
Yakima, WA
Sr. Product Engineer | Adventurer & Overlander Campers
Added 24 mins ago
ND
Senior Spring Migration Engineer
NTT DATA Americas, Inc.
Austin
- $99,562 to $184,375 USD / year
We are currently seeking a Senior Spring Migration Engineer to join our team in Austin, Texas (US-TX), United States (US).
Added 29 mins ago
Senior Process Automation & Controls Engineer
Worley
Metairie, LA
We are seeking a Senior Process Automation & Controls Engineer to join our Consulting team, the office location is in Metairie, Lousina. This position is ideal for an experienced engineer…
Added 33 mins ago
Principal Technical Consultant-Federal
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 34 mins ago
Backend Software Engineer - Enterprise
E2B
San Francisco, CA
- Build and operate Go services for cluster installation, configuration, scaling, upgrades, recovery, and decommissioning.
Added 38 mins ago
T
Network Engineer
TEKsystems
Fort Meade, MD
- $65 to $85 USD / hour
DescriptionTEKsystems is seeking a Principal Network Engineer specializing in routing and switching to serve as the senior technical authority for the routed and switched enterprise. The…
Added 43 mins ago
Project Engineer - IT
PrideStaff
Bend, OR
G.A. Rogers, Central Oregon's top rated recruiting firm, has an open search for an IT Project Engineer. If you have experience building custom IT solutions for your clients, can take…
Added 49 mins ago
VOIP Engineer
SAIC
Washington, DC
SAIC is currently hiring a VOIP Engineer to support Department of Transportation (D.O.T.). This mission critical resource will be responsible for analyzing and developing VOIP networks, and…
Added 49 mins ago
HLW Piping Field Engineer
Bechtel Corporation
Richland, WA
The project is the largest undertaking of its kind and one of DOE’s most technically challenging cleanup projects. Its construction spans 65 acres (26 hectares) with four major nuclear…
Added 49 mins ago
Network Engineer 1 or 2 - Information Systems - FT - Day
Stormont-Vail HealthCare, Inc.
Topeka, KS
Demonstrate excellent project management skills with the ability to effectively coordinate and deliver results across organizational divisions.
Added 54 mins ago
MECM Engineer
CACI
Chantilly, VA · Chantilly
CACI is looking for a skilled Microsoft Endpoint Management (MEM) Engineer, specializing in Microsoft Endpoint Configuration Manager (MECM, formerly SCCM) to support the Department of the…
Added 56 mins ago
Project Lead-App Development
Birlasoft Limited
United States
Reverse engineer business logic and process dependencies.
Added 1 hour ago
A
Senior Technical Success Manager, Emerging Enterprise - East
Amplitude
Remote, United States
- $168,000 to $252,000 USD / year
…foundations, taxonomy, instrumentation patterns, and AI agent configuration. They are execution-first and outcome-driven from presales through implementation, adoption, renewal, and…
Added 1 hour ago
Software Engineer III ( Adobe Tech Lead)
The Toronto-Dominion Bank (Canada)
Mount Laurel, NJ
The Software Engineer III ( Adobe Tech Lead) leads the creation of comprehensive end-to-end detailed solutions for projects and platforms with overall accountability for the technical…
Added 1 hour ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow
Remote, United States
7+ years of project management experience, with demonstrated success managing complex, cross-functional initiatives
Added 1 hour ago
AC
Control Systems Engineer-Factory
American Crystal Sugar Co
Drayton, ND
- $109,993.9 to $137,492.38 USD / year
…systems programming is desirable. The position requires strong project management skills and excellent communication skills (both written and verbal). The incumbent must be able to…

Burns Engineering, Inc.

Technical Support Specialist

Suite 600 Philadelphia, PA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Burns:

Burns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.

Recently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.

We are currently seeking a Technical Support Specialist to join our Information Technology team at our headquarters in Philadelphia, Pa

Position Summary:

The Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.

The Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience.

Essential Duties/Responsibilities:

Support Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.

Customer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required

The Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:

Maintaining the comprehensive list of technology systems and services
Monitoring and reporting for all service level agreements
Overseeing the installation of patches and updates
Ensuring the adherence to change control procedures
Overseeing the maintenance of as-built documentation
Ensuring security standards are developed and maintained
Maintaining the accuracy of the property subscription inventory
Maintaining a current digital information asset inventory
Verifying the alignment of the backup sets to the recovery requirements
Ensuring the daily backups occur as planned.
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as link between end users and higher level support
Install and configure software and hardware (printers, network cards etc.)
Monitor system and network performance
Perform troubleshooting, repairs and data restoration
Performance maintenance activities (e.g. backups)
Maintain licenses and upgrade schedules
Collaborate with other professionals to maintain standards and functionality
Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
Partner with key staff members to create strategic business plans for new solutions for internal and external clients.

Key Requirements:

Previous Customer Service experience
Proven experience as IT specialist or similar role (HelpDesk etc)
Experience in network management and help desk support is appreciated
Solid knowledge of IT systems and applications
Understanding of TCP/IP protocols and LAN/WAN configuration
Ability to troubleshoot and repair issues
Strong communication and interpersonal skills
Great attention to detail
Excellent organizational and coordination abilities
Degree in information technology, computer science, or requisite experience is preferred
Candidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

California Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here

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