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Warehouse Order Pickers and Shipping Associates
Staff Management | SMX
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…and 3rd shifts available! Step into a role where you'll be part of a world-class supply chain team, helping deliver essential products to customers every…
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Warehouse Order Pickers and Shipping Associates
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…and 2nd shifts available! Step into a role where you'll be part of a world-class supply chain team, helping deliver essential products to customers every…
Added 3 mins ago
Floor Assistant - Fine Apparel
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New York, NY
…unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and…
Added 10 mins ago
Retail Warehouse Associate
Best Buy
Florence, SC
…your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also…
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Customer Service Associate
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Burlington

Customer Experience Lead - Full Time

Brighton, MI, United States

$17 USD / hour · Full-time

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Job details

Pay: $17 USD / hour
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead !

Overview:

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.

What You’ll Do

Lead by example to deliver excellent customer service across the store
Support and coordinate daily front-end operations, including checkout flow and line management
Direct associates during your shift, adjusting priorities to meet business needs
Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
Help resolve customer concerns and escalate issues when needed
Ensure workload tasks, recovery, and merchandising standards are completed
Perform opening and/or closing duties as assigned
Support proper scheduling of breaks and front-end coverage
Troubleshoot routine register or transaction issues to minimize service disruptions
Partner with store leadership to identify and address service or execution opportunities
Assist with merchandise flow and maintain organization in stock and support areas
Reinforce company policies, safety standards, and operational procedures

What We’re Looking For

A strong customer service mindset with a passion for helping others
Ability to lead, coach, and motivate associates in a fast-paced environment
Strong communication and problem-solving skills
Ability to stay organized and adjust priorities quickly
Team-oriented with the ability to build positive working relationships
Attention to detail and commitment to operational accuracy
Flexibility to work a schedule that includes nights, weekends, and holidays

Experience:

1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $17.00 per hour - $17.00 per hour

Location 01735 - Brighton

Posting Number P1-6248774-5

Address 8467 W Grand River Ave

Zip Code 48116

Position Type Regular Part-Time

Career Site Category Store Associate

Position Category Retail Store

Base Pay $17.00 - $17.00 per hour

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More about this job

Skills

Customer experience
Customer service
Sales
Merchandising
Scheduling
Troubleshoot
Communication skills
Problem solving
Adjust priorities
Attention to detail

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