Customer Success Enablement Manager

Description

About Buildots Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence. Over 100 global giants trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers. With $297M raised, this is your opportunity to join a high-growth company that's already closing in on unicorn status. As a CSM Major Projects (El Paso at Buildots), you will be responsible for ensuring customer success and satisfaction on a major construction project in El Paso, while also supporting additional projects remotely. You’ll work closely with customer and project teams to drive adoption, optimize project outcomes, and ensure customers get maximum value from the Buildots platform. Customer Success Enablement Manager About the Role At Buildots, we believe well-equipped post-sales teams drive world-class customer experiences at scale. We're looking for a Customer Success Enablement Lead to develop, own and execute the post-sales enablement strategy. Your mission is to make sure our Customer Success team masters the skills and methodologies that deliver real value to customers. This is a high-impact individual contributor role. You will own the enablement framework for our global Customer Success team and work hands-on, from needs analysis through onboarding, training, and measurement. You will bridge Product, Sales, Marketing, CS, and Delivery so our teams have the tools, skills and routines that drive customer value. This is an internal-facing position, not a customer-facing role. What You'll Do

• Enablement strategy: Build and execute a post-sales enablement strategy aligned with the Customer Success Org’s roadmap and growth targets.
• Onboarding and ongoing training: Design and run onboarding programs that get new hires ramped quickly and confidently. Support continuing development for existing CSMs, including skills and product/process updates.
• Content: Create and maintain playbooks, CS guides, training kits, demo flows, technical guides, and certifications for internal audiences.
• Measurement and reporting: Own the effectiveness of enablement programs. Track performance metrics and iterate on the results.
• Cross-functional alignment: Act as the bridge across Product, Sales, Marketing, CS and Delivery.
• Feature and pilot facilitation: Partner with Product teams on smooth feature rollouts, making sure adoption goes well and feedback is synthesized.
• Voice of the Customer (VoC): Build and maintain structured feedback loops that bring customer input to Product, R&D, and leadership to prioritize customer-led development.

Requirements

• 5+ years of hands-on experience in GTM/post-sales enablement, Customer Success Enablement, L&D, Instructional Design, or a closely related role, ideally at a global tech company.
• Self-starter: Self-directed and comfortable acting as both strategic owner and hands-on contributor, with a proven record of independently running cross-functional projects.
• Create systems, processes, and programs that scale quickly across the CS org.
• Excellent communicator: an engaging presenter and clear writer and editor in English who can influence everyone from new hires to C-level executives.
• Creative thinker and productivity wizard. You can write learning paths, training modules, instructional text, audio, and video, and run a program end to end: design, execution, measurement, and iteration.
• Proven ability to build VoC feedback loops that turn customer needs into product or process improvements.
• AI proficiency: Hands-on experience using AI tools (such as LLM assistants and AI-powered content, video, and audio tools) to speed up content creation, personalize learning, and analyze enablement data to provide useful insights to our leadership team and management
• Hands-on experience with LMS tools and the modern sales tech stack, including managing enablement platforms (LMS, CMS, knowledge bases).
• Data-driven, with strong attention to detail and the ability to manage your own priorities.

Preferred, not required

• Experience in the construction industry or similar complex industrial sectors
• You are located in the CST or EST time zone

We offer competitive compensation along with a comprehensive benefits package designed to support you professionally and personally:

• Health, dental & vision insurance
• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants
• Hybrid working arrangement
• Employee Assistance Program (EAP)
• Commuter benefits
• Pet insurance
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage

*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

Requirements

Requirements

• 5+ years of hands-on experience in GTM/post-sales enablement, Customer Success Enablement, L&D, Instructional Design, or a closely related role, ideally at a global tech company.
• Self-starter: Self-directed and comfortable acting as both strategic owner and hands-on contributor, with a proven record of independently running cross-functional projects.
• Create systems, processes, and programs that scale quickly across the CS org.
• Excellent communicator: an engaging presenter and clear writer and editor in English who can influence everyone from new hires to C-level executives.
• Creative thinker and productivity wizard. You can write learning paths, training modules, instructional text, audio, and video, and run a program end to end: design, execution, measurement, and iteration.
• Proven ability to build VoC feedback loops that turn customer needs into product or process improvements.
• AI proficiency: Hands-on experience using AI tools (such as LLM assistants and AI-powered content, video, and audio tools) to speed up content creation, personalize learning, and analyze enablement data to provide useful insights to our leadership team and management
• Hands-on experience with LMS tools and the modern sales tech stack, including managing enablement platforms (LMS, CMS, knowledge bases).
• Data-driven, with strong attention to detail and the ability to manage your own priorities.

Preferred, not required

• Experience in the construction industry or similar complex industrial sectors
• You are located in the CST or EST time zone