Remote jobs in the United States

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Added 5 mins ago
Senior Customer Success Engineer - AMER
Tyk Technologies
Remote, United States
As a Senior Customer Success Engineer at Tyk, you'll be a strategic and technical leader within the Customer Success organization. The team owns traditional support, but this role goes well…
Added 1 hour ago
Senior Channel Sales Engineer
DQQ Cohesity Inc.
Remote, United States
Must have English language proficiency (able to interact fluently when speaking, reading, and writing in a professional setting)
Added 2 hours ago
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Sr. Software Engineer (PHP + React/Typescript)
Jobgether
Remote, United States
- $114,800 to $191,400 USD / year
As a Senior Full-Stack Software Engineer, you will build and improve digital tools that help nonprofit organizations manage fundraising events, including galas, auctions, and live…
Added 2 hours ago
J
Senior Software Engineer, Sportsbook Platform
Jobgether
Remote, United States
- $145,000 to $193,000 USD / year
…all applications and next steps. Our partner is looking for a Senior Software Engineer, Sportsbook Platform based in United…
Added 2 hours ago
Senior HPC Applications Engineer
Parallel Works
Remote, United States
Parallel Works is hiring a Senior HPC Applications Engineer to own the software stack and the user experience on our platforms. Our users are weather modelers, computational chemists,…
Added 2 hours ago
Staff Security Engineer, Product Security
Jobgether
Remote, United States
The Staff Security Engineer, Product Security will shape security architecture and engineering practices across a broad portfolio of products, services, and global infrastructure. This…
Added 2 hours ago
Senior Front End Software Engineer (Autofill)
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior Front End Software Engineer (Autofill) based in the United…
Added 2 hours ago
Senior Engineer - IT and Workplace Technology
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior Engineer - IT and Workplace Technology based in United…
Added 2 hours ago
Principal Engineer, Autonomy Systems Engineering, ODD Definition & Risk
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Principal Engineer, Autonomy Systems Engineering, ODD Definition & Risk based in the United…
Added 2 hours ago
Principal Engineer, AI Native Quality & Safety,
Jobgether
Remote, United States
The Principal Engineer, AI Native Quality & Safety will define and lead the engineering strategy for quality, reliability, and safety in AI-native software delivery. This hands-on technical…
Added 2 hours ago
J
Principal Agentic Engineer, AI Ecosystem
Jobgether
Remote, United States
- $247,000 to $363,000 USD / year
…next steps. Our partner is looking for a Principal Agentic Engineer, AI Ecosystem based in the United…
Added 3 hours ago
J
Senior Network Engineer - DDoS
Jobgether
Remote, United States
- $112,500 to $202,500 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Network Engineer - DDoS based in the United States.
Added 3 hours ago
Cybersecurity Consultant
Jobgether
Remote, United States
Perform internal application security testing before releases and coordinate external penetration testing activities.
Added 3 hours ago
J
Senior Technical Support Engineer - Federal
Jobgether
Remote, United States
- $96,000 USD / year
…all applications and next steps. Our partner is looking for a Senior Technical Support Engineer – Federal based in the United…
Added 3 hours ago
J
Associate Technical Support Engineer - Federal
Jobgether
Remote, United States
- $68,000 USD / year
The Associate Technical Support Engineer serves as a first point of contact for enterprise customers using cybersecurity solutions designed to protect critical infrastructure. In this…
Added 4 hours ago
Project Coordinator Role
OpenDataJobs
Remote, United States
ODJ is organized around Roles and Openings. A Role is a durable career type, such as Data Engineer or AI Engineer: it describes the work, the skills that count, and where the path can lead.…
Added 4 hours ago
O
DevSecOps / Platform Engineer
OpenDataJobs
Remote, United States
- $120,000 to $150,000 USD / year
Troubleshoot deployment failures, connectivity problems, permissions, Linux services, and application runtime issues using logs and diagnostic tools.
Added 4 hours ago
O
Junior DevSecOps Engineer (Python, CI/CD)
OpenDataJobs
Remote, United States
- $80,000 to $95,000 USD / year
Under senior engineers' guidance, develop and maintain deployment automation and pipelines.
Added 4 hours ago
Data Strategist Role
OpenDataJobs
Remote, United States
ODJ is organized around Roles and Openings. A Role is a durable career type, such as Data Engineer or AI Engineer: it describes the work, the skills that count, and where the path can lead.…
Added 4 hours ago
Program Executive Role
OpenDataJobs
Remote, United States
ODJ is organized around Roles and Openings. A Role is a durable career type, such as Data Engineer or AI Engineer: it describes the work, the skills that count, and where the path can lead.…
Added 4 hours ago
Senior Full-Stack Product Engineer (Forward-Deployed)
Zipdev
Remote, United States
We are seeking a Senior Full-Stack Product Engineer to join a high-priority, newly funded product engineering team developing an agentic AI platform that processes large-scale datasets for…
Added 4 hours ago
Senior Full-Stack Product Engineer (Forward-Deployed)
Zipdev
Remote, United States
We are seeking a Senior Full-Stack Product Engineer to join a high-priority, newly funded product engineering team developing an agentic AI platform that processes large-scale datasets for…
Added 4 hours ago
Senior Full-Stack Product Engineer (Forward-Deployed)
Zipdev
Remote, United States
We are seeking a Senior Full-Stack Product Engineer to join a high-priority, newly funded product engineering team developing an agentic AI platform that processes large-scale datasets for…
Added 4 hours ago
Staff Data Engineer, Applied Data Science III
Jobgether
Remote, United States
The Staff Data Engineer will support the development of advanced data engineering and applied data science solutions for clients across the utility and energy sectors. This hands-on role…
Added 4 hours ago
J
Sr. Cloud Applications Engineer
Jobgether
Remote, United States
- $130,000 to $155,000 USD / year
The Sr. Cloud Applications Engineer will lead the design, development, integration, and ongoing support of Azure-hosted applications and enterprise cloud services. This senior technical…

Bugcrowd

Customer Support Engineer

Remote, United States

Apply on boards.greenhouse.io About employer

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Job details

Experience: Experience: 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help organizations avoid, discover, and validate real-world risk. Bugcrowd helps security teams move faster by identifying the exposures that matter most so they can act first and stay ahead of attackers. By combining the power of humans and AI, teams can preempt attack paths and prevent breaches. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Visit www.bugcrowd.com.

Bugcrowd is looking for a motivated Customer Support Engineer I to join our growing Bugcrowd Support team. In this role, you will be an initial point of contact for both Customers and Researchers for all questions and issues regarding interactions and usage of the Bugcrowd Security Knowledge Platform. The ideal candidate is a quick and eager learner, a diligent professional, and an effective communicator, focused on developing cross-functional relationships.

Essential Duties and Responsibilities

Initial Technical Support: Serve as the first point of contact for customer and researcher issues across tickets, email, and video channels, resolving standard L0–L2 technical questions.
Knowledge & Documentation: Identify and apply established workarounds for common issues while documenting repeatable solutions in the Knowledge Base.
Workflow Optimization: Assist in refining internal operational workflows and documentation to increase resolution efficiency.
Guided Professional Growth: Work under the regular guidance of senior team members, proactively seeking feedback and coaching to develop technical skills and independence.

Education, Experience, Knowledge, Skills, and Abilities

Experience: 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment.
Technical Foundations: Familiarity with command-line tools (e.g., Bash, SSH, grep) and foundational exposure to integrations such as Jira, SAML, APIs, or SSO/2FA.
Communication Skills: Strong written and verbal communication abilities with a focus on clear, professional documentation.
Problem-Solving Mindset: A solutions-oriented approach with strong time management, composure under pressure, and a high sense of urgency.

Preferred Experience

Security Interest: Demonstrated interest in cybersecurity concepts, vulnerability types, or ethical hacking.

Working Conditions & Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Sitting and / or standing - Must be able to remain in a stationary position 50% of the time Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day. Environment - remote, work-from-home 100% of the time.

Pay Range Disclosure The base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs.

At Bugcrowd, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the position is: $59,520 - $74,400.

This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Culture

At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists - you get the point.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.

Disclaimer

This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.

The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).

Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.

Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy.

Equal Employment Opportunity:

Bugcrowd is EOE, Disability/Age Employer.

Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.

Apply at: https://www.bugcrowd.com/about/careers/

Apply on boards.greenhouse.io About employer

More about this job

Skills

Customer service
Technical support
Documentation
Workflow
Coaching
Bash
Jira
SAML
Communication skills
Problem solving
Time management
Cybersecurity

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Work requirements

Remote jobs in the United States