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Added 8 hours ago
Staff Engineer, Application Security (Remote, US)
Everyday Electric
Remote, United States
Vulnerability management and incident response: Improve how we discover, prioritize, remediate, and detect security issues, and provide technical leadership during significant security…
Added 8 hours ago
Cyber Security Engineer (Application Security)
TherapyNotes.com
Remote, United States
TherapyNotes is seeking an experienced, hands-on Cyber Security Engineer to own application security across our SDLC and CI/CD pipeline. The right candidate brings deep expertise securing…
Added 8 hours ago
Cyber Security Engineer (Cloud Security)
TherapyNotes.com
Remote, United States
TherapyNotes is seeking an experienced, hands-on Cloud Security Engineer to secure our cloud infrastructure, containerized workloads, and infrastructure-as-code pipelines. The right…
Added 8 hours ago
Senior Security Engineer
Runware
Remote, United States
As Senior Security Engineer, you will own the security of Runware's AI supercomputer: the bare-metal GPU fleet, the Sonic Inference Pods it lives in, the managed Kubernetes clusters we hand…
Added 13 hours ago
Information Security Engineer 1
PML Penn Mutual Life Insurance Company
Remote, United States
The Information Security Engineer I role participates on a team of information security employees that own technical analysis, guidance, consulting, and configuration of information…
Added 13 hours ago
DR
Systems Engineer
Digital Realty Global
Remote, United States
- $110,000 to $130,000 USD / year
Ensure compliance with IT policies and security standards, including vulnerability management, antivirus controls, and operating system updates.
Added 14 hours ago
G1
Senior Offensive Security Engineer
Group 1001 Resources, LLC
Remote, United States
- $200,000 to $270,000 USD / year
Group 1001 is seeking a hands-on Senior Offensive Security Engineer to lead penetration testing and red team operations across our cloud, endpoint, application, and API environments. You…
Added 15 hours ago
Staff Security Engineer
Alkami Technology, Inc.
Remote, United States
Architect and optimize security infrastructure by advancing endpoint protection, secrets management, vulnerability management, identity security, and related enterprise security…
Added 1 day ago
Principal Product Security Engineer
Cribl
Remote, United States
Lead the Product Security component of FedRAMP engineering. Translate FedRAMP Moderate and NIST SP 800-53 control intent into sustainable technical controls and defensible evidence, and…
Added 1 day ago
C
Senior Security Engineer, Infrastructure Security
ClickUp
Remote, United States
- $160,000 to $210,000 USD / year
Security at ClickUp is engineering-focused. We partner with teams across the company to protect our platform, our internal systems and our customers through secure design, defensive…
Added 1 day ago
Network Engineer I
Teknor Apex Company
Remote, United States
The Network Engineer I provides operational support for the enterprise network infrastructure and related technologies that enable business, manufacturing, communications, and collaboration…
Added 1 day ago
Senior Network Voice Engineer - TS/SCI Clearance
CDW Government, LLC
Remote, United States
Support cybersecurity and compliance requirements by maintaining secure configurations, assisting with vulnerability remediation, supporting audit requests, and following federal security…
Added 1 day ago
SRE Security Engineer
OPEN OPENLANE US Inc
Remote, United States
Working knowledge of cloud security posture management / vulnerability scanning tools (e.g., Ox, Upwind, Socket, or similar) and the ability to assess and act on their findings.
Added 1 day ago
Staff Security Engineer
Root Insurance
Remote, United States
…point the same technology back at our own work, automating vulnerability management, threat detection, and security…
Added 1 day ago
Senior IT Security Operations Engineer (Remote)
Lakeshore Learning Materials, LLC
Remote, United States
Owning the administration and optimization of our security tools, including S1 and Tanium, Active directory, Okta, and M365, endpoint protection, incident detection and vulnerability…
Added 1 day ago
B
Embedded Systems Staff Engineer
Bugcrowd
Remote, United States
- $96.75 to $133.03 USD / hour
Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help…
Added 1 day ago
RF
Senior Security Engineer (Defender of the Realm)
RTA Fleet
Remote, United States
- $160,000 to $185,000 USD / year
…you read a CrowdStrike detection, a GuardDuty finding, and a vulnerability scan report and already know which one matters most? Have you made AI a real part of how you do security? We mean…
Added 1 day ago
Senior Engineer, Exposure & Vulnerability Management
Recursion
Remote, United States
Assess the current state of our exposure and vulnerability management program and revamp the strategy to accelerate key business outcomes and support our broader zero-trust security…
Added 1 day ago
F
Manager, IT Security
Foley
Remote, United States
- $110,000 to $150,000 USD / year
- Demonstrated experience with endpoint security, vulnerability management, incident response, and MDR/SOC partnerships.
Added 1 day ago
H
Staff Backend Engineer, Internal
Horizon3
Remote, United States
- $229,000 to $270,000 USD / year
…practitioners. We're committed to helping solve our common security problems: ineffective security tools and false positives, resulting in alert fatigue, blind spots, "checkbox” security…
Added 1 day ago
TT
Software Engineer, Security
True Talent Solutions Partners
Remote, United States
- $200,000 to $250,000 USD / year
- Build security systems, including secrets management, certificate infrastructure, audit logging, and vulnerability management.
Added 1 day ago
P
Security & IT Operations Engineer
Prefect
Remote, United States
- $165,000 to $219,000 USD / year
…customers look hard at how we protect them, and a well-run security and compliance program is a big part of our answer. You won’t be pushing security uphill here. More engineers volunteered…
Added 1 day ago
Senior Sales Engineer (SLED)
Horizon3
Remote, United States
We’re looking for a Senior Sales Engineer to partner closely with our Account Executives and help growing organizations within the SLED vertical understand the technical and business value…
Added 2 days ago
Senior DevOps / Platform Engineer (Azure)
Virtasant
Remote, United States
Implement cloud security controls and support enterprise security assessments, penetration testing, compliance reviews, and vulnerability remediation.
Added 2 days ago
M
Enterprise Network Engineer
Metronet
Remote, United States
- $75,000 to $95,000 USD / year
As an Enterprise Network Engineer, you will play a key role in designing, implementing, securing, optimizing, and supporting Metronet's enterprise network infrastructure and network…

Bugcrowd

Customer Support Engineer

Remote, United States

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Job details

Experience: Experience: 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help organizations avoid, discover, and validate real-world risk. Bugcrowd helps security teams move faster by identifying the exposures that matter most so they can act first and stay ahead of attackers. By combining the power of humans and AI, teams can preempt attack paths and prevent breaches. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Visit www.bugcrowd.com.

Bugcrowd is looking for a motivated Customer Support Engineer I to join our growing Bugcrowd Support team. In this role, you will be an initial point of contact for both Customers and Researchers for all questions and issues regarding interactions and usage of the Bugcrowd Security Knowledge Platform. The ideal candidate is a quick and eager learner, a diligent professional, and an effective communicator, focused on developing cross-functional relationships.

Essential Duties and Responsibilities

Initial Technical Support: Serve as the first point of contact for customer and researcher issues across tickets, email, and video channels, resolving standard L0–L2 technical questions.
Knowledge & Documentation: Identify and apply established workarounds for common issues while documenting repeatable solutions in the Knowledge Base.
Workflow Optimization: Assist in refining internal operational workflows and documentation to increase resolution efficiency.
Guided Professional Growth: Work under the regular guidance of senior team members, proactively seeking feedback and coaching to develop technical skills and independence.

Education, Experience, Knowledge, Skills, and Abilities

Experience: 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment.
Technical Foundations: Familiarity with command-line tools (e.g., Bash, SSH, grep) and foundational exposure to integrations such as Jira, SAML, APIs, or SSO/2FA.
Communication Skills: Strong written and verbal communication abilities with a focus on clear, professional documentation.
Problem-Solving Mindset: A solutions-oriented approach with strong time management, composure under pressure, and a high sense of urgency.

Preferred Experience

Security Interest: Demonstrated interest in cybersecurity concepts, vulnerability types, or ethical hacking.

Working Conditions & Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Sitting and / or standing - Must be able to remain in a stationary position 50% of the time Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day. Environment - remote, work-from-home 100% of the time.

Pay Range Disclosure The base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs.

At Bugcrowd, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the position is: $59,520 - $74,400.

This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Culture

At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists - you get the point.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.

Disclaimer

This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.

The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).

Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.

Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy.

Equal Employment Opportunity:

Bugcrowd is EOE, Disability/Age Employer.

Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.

Apply at: https://www.bugcrowd.com/about/careers/

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More about this job

Skills

Customer service
Technical support
Documentation
Workflow
Coaching
Bash
Jira
SAML
Communication skills
Problem solving
Time management
Cybersecurity

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