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Added 2 hours ago
Software Automation & Platform Engineer - Federal Health IT
Rackner
Remote, United States
Software Automation & Platform Engineer - Federal Health IT
Added 4 hours ago
Agile DevOps Coach
ClearlyAgile
Remote, United States
…the execution of identified improvements, and be a hands-on engineer as…
Added 6 hours ago
Systems Engineer
Celtic Bank
Remote, United States
Celtic Bank is seeking a Systems Patch Engineer to manage and optimize our enterprise patch management program. This role focuses on operating system and third-party application patching…
Added 7 hours ago
Senior Supplier Industrialization Engineer, Composite Structures
Anduril Industries
Remote, United States
The Senior Supplier Industrialization Engineer, Composite Structures is a high-profile, cross functional position that plays an integral role in enabling development and production flow of…
Added 8 hours ago
S
Principal or Staff Product Security Engineer
Skylight
Remote, United States
- $200,000 to $250,000 USD / year
6+ years in application or product security, with a software engineering background. You can ship production code, not just review it.
Added 10 hours ago
IT Support Specialist
Braven
Remote, United States
Triage, prioritize, and resolve tickets in a timely manner, escalating complex issues to the IT Systems Engineer or Systems Architect as needed
Added 10 hours ago
BN
Applied AI/ML Engineer
Boundless Networks, Inc.
Remote, United States
- $175,000 to $250,000 USD / year
Boundless is coordinating GPU compute at scale and building toward becoming a leader in AI. As an Applied AI/ML Engineer, you'll ship AI-powered products end-to-end on top of our growing…
Added 10 hours ago
BN
Senior Infrastructure Engineer - GPU Compute
Boundless Networks, Inc.
Remote, United States
- $175,000 to $250,000 USD / year
Boundless is coordinating GPU compute at scale as it becomes a leader in AI. As a Senior Infrastructure Engineer (GPU Compute), you'll build and operate the compute fabric that powers our…
Added 11 hours ago
Solutions Lead, International Upmarket
Toast
Remote, United States
Engineer workarounds, and know when to hold the line. Design and document solutions to complex gaps, and judge when a workaround creates debt we'll pay for at go-live.
Added 11 hours ago
Senior Application Security Engineer - GenAI Security Evaluation
Gramian Consulting Group
Remote, United States
We are looking for experienced Application Security Engineers and Security-Focused Software Engineers to support a specialized AI security evaluation project.
Added 11 hours ago
Technical Escalation Engineer
Blink - The Employee App
Remote, United States
You have worked in a technical escalation, escalation engineering, application support or technical support engineering role in a SaaS business, or you have moved into one from software…
Added 11 hours ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
The Systems Engineer – M&A Integration executes technical integration activities associated with mergers and acquisitions. The role supports the onboarding of acquired companies into BKF’s…
Added 11 hours ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
The Systems Engineer – M&A Integration executes technical integration activities associated with mergers and acquisitions. The role supports the onboarding of acquired companies into BKF’s…
Added 11 hours ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
The Systems Engineer – M&A Integration executes technical integration activities associated with mergers and acquisitions. The role supports the onboarding of acquired companies into BKF’s…
Added 11 hours ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
The Systems Engineer – M&A Integration executes technical integration activities associated with mergers and acquisitions. The role supports the onboarding of acquired companies into BKF’s…
Added 11 hours ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
The Systems Engineer – M&A Integration executes technical integration activities associated with mergers and acquisitions. The role supports the onboarding of acquired companies into BKF’s…
Added 11 hours ago
Systems Engineer - Mergers & Acquisitions Integration
BKF
Remote, United States
The Systems Engineer – M&A Integration executes technical integration activities associated with mergers and acquisitions. The role supports the onboarding of acquired companies into BKF’s…
Added 12 hours ago
Senior Application Security Engineer - GenAI Security Evaluation
Gramian Consulting Group
Remote, United States
We are looking for experienced Application Security Engineers and Security-Focused Software Engineers to support a specialized AI security evaluation project.
Added 16 hours ago
Staff Software Engineer, Foundations
Atria Health and Research Institute
Remote, United States
Atria Health is seeking a Staff Software Engineer for our Foundations team, working across Platform, DevOps, and Data Engineering.
Added 16 hours ago
Staff Software Engineer, Foundations
Atria Health and Research Institute
Remote, United States
Atria Health is seeking a Staff Software Engineer for our Foundations team, working across Platform, DevOps, and Data Engineering.
Added 16 hours ago
A&
Systems Engineer - Federal
Astor & Sanders
Remote, United States
- $120,000 to $160,000 USD / year
…provider headquartered in McLean, VA, is seeking a Systems Engineer. This is a full-time position. If local to DMV area, hybrid schedule is…
Added 17 hours ago
Solutions Engineer
Cisco Systems, Inc.
Remote, United States
The application window is expected to close on: 11/26/2026Note: While this is a remote based position, we are seeking candidates located in or willing to relocate to the Houston, TX metro…
Added 17 hours ago
DevOps Engineer
Aravo Solutions, Inc.
Remote, United States
Innately curious about new technologies and their practical application in a startup environment.
Added 17 hours ago
AC
Senior / Staff / Principal Platform Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $180,000 to $270,000 USD / year
We’re looking for a Senior, Staff or Principal Platform Engineer with deep expertise in Python, Linux systems and production platform engineering.
Added 17 hours ago
Firewall Administrator
Systems Engineering Solutions Corporation
Remote, United States
A PaloAlto Networks Certified Network Security Engineer (PCNSE) certification is preferred.

Bugcrowd

Customer Support Engineer

Remote, United States

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Job details

Experience: Experience: 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help organizations avoid, discover, and validate real-world risk. Bugcrowd helps security teams move faster by identifying the exposures that matter most so they can act first and stay ahead of attackers. By combining the power of humans and AI, teams can preempt attack paths and prevent breaches. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Visit www.bugcrowd.com.

Bugcrowd is looking for a motivated Customer Support Engineer I to join our growing Bugcrowd Support team. In this role, you will be an initial point of contact for both Customers and Researchers for all questions and issues regarding interactions and usage of the Bugcrowd Security Knowledge Platform. The ideal candidate is a quick and eager learner, a diligent professional, and an effective communicator, focused on developing cross-functional relationships.

Essential Duties and Responsibilities

Initial Technical Support: Serve as the first point of contact for customer and researcher issues across tickets, email, and video channels, resolving standard L0–L2 technical questions.
Knowledge & Documentation: Identify and apply established workarounds for common issues while documenting repeatable solutions in the Knowledge Base.
Workflow Optimization: Assist in refining internal operational workflows and documentation to increase resolution efficiency.
Guided Professional Growth: Work under the regular guidance of senior team members, proactively seeking feedback and coaching to develop technical skills and independence.

Education, Experience, Knowledge, Skills, and Abilities

Experience: 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment.
Technical Foundations: Familiarity with command-line tools (e.g., Bash, SSH, grep) and foundational exposure to integrations such as Jira, SAML, APIs, or SSO/2FA.
Communication Skills: Strong written and verbal communication abilities with a focus on clear, professional documentation.
Problem-Solving Mindset: A solutions-oriented approach with strong time management, composure under pressure, and a high sense of urgency.

Preferred Experience

Security Interest: Demonstrated interest in cybersecurity concepts, vulnerability types, or ethical hacking.

Working Conditions & Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Sitting and / or standing - Must be able to remain in a stationary position 50% of the time Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day. Environment - remote, work-from-home 100% of the time.

Pay Range Disclosure The base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs.

At Bugcrowd, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the position is: $59,520 - $74,400.

This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Culture

At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists - you get the point.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.

Disclaimer

This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.

The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).

Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.

Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy.

Equal Employment Opportunity:

Bugcrowd is EOE, Disability/Age Employer.

Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.

Apply at: https://www.bugcrowd.com/about/careers/

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More about this job

Skills

Customer service
Technical support
Documentation
Workflow
Coaching
Bash
Jira
SAML
Communication skills
Problem solving
Time management
Cybersecurity

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