Customer Service Manager

Customer Service Manager – Metro Atlanta, GA

Join Bug Busters, Inc., a trusted leader in the pest control industry, and lead the operational excellence of our customer service center. You’ll manage a high-volume team, drive customer satisfaction, optimize processes, and shape the customer experience for a growing organization.

Why You’ll Love This Role

• Lead a major function in a company with a 40+-year legacy in the Southeast.

• Manage and mentor a large team of customer service representatives, team leads and specialists.

• Opportunity to influence process improvements, service quality standards and team culture.

• Competitive compensation with a base salary aligned with market norms, plus benefits and performance incentives.

• Work in a collaborative, mission-driven environment where “exceptional service” isn’t just a phrase - it’s how we operate.

Salary & Benefits

• Base salary: $47,000 to $54,000 depends on experience

• Performance-based bonus/incentive plan.

• Health, dental & vision insurance.

• 401(k) with company match.

• Paid time off , Sick time off and holidays.

• Career development opportunities - we promote from within.

What You’ll Do

• Lead and oversee the daily operations of the customer service department: staffing, scheduling, performance management, and service level metrics.

• Establish goals, KPIs (customer satisfaction, first-call resolution, average handle time, retention), monitor results and implement action plans.

• Drive process improvements, adopt best practices, implement training programs and optimize workflows to elevate service quality.

• Work cross-functionally with operations, sales, marketing and field teams to ensure the customer experience is seamless and consistent.

• Handle escalated customer issues and support the resolution of complex or high-impact cases.

• Champion culture: coach, develop and inspire the team, promoting accountability, ownership and continuous improvement.

What You Bring

• Minimum 5-7 years of progressive experience managing customer service teams - preferably in a service-oriented business.

• Demonstrated experience managing a team (10+ employees) and achieving measurable results (e.g., improved CSAT, reduced churn, increased efficiency).

• Strong operational mindset: ability to translate metrics into action, drive performance and implement process changes.

• Excellent communication, leadership and coaching skills; comfortable working at both strategic and tactical levels.

• Experience with customer service technologies (PestPac, Xrai, Hubspot) is a plus.

• Bachelor’s degree preferred (or equivalent experience).

• The commitment to deliver excellence and continuously raise the bar for team performance.

Why you’ll love working here

• Family-owned, fun culture: we value autonomy, celebrate success and keep things real.
• Monday-Friday, 8 AM–5 PM schedule-your compensation is intended to cover all hours worked in a work week
• Benefits: health, dental & vision coverage with company contribution effective in under 60 days; IRA with company match; 6 company-paid holidays; generous PTO; Sick Time Off, employee perks (movie tickets, child-care discounts and more).

Ready to Lead?

If you are a results-driven leader with a passion for customer service excellence, we want to hear from you. Apply today at: www.bugbustersusa.com/career

Bug Busters, Inc. is an Equal Opportunity Employer and a Drug-Free Workplace.