Customer Onboarding Specialist

Saving the World! Help Wanted…

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Celebrating 5 years on Inc. 5000 America’s Fastest-Growing Private Companies list. Recognized in Time Magazine’s Best Inventions of 2025.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We are seeking a motivated individual to join our Incentive Management team as a Customer Onboarding Specialist. In this position, the successful applicant will be responsible for partnering directly with customers and their energy providers to transfer their utility services to Budderfly. This is an excellent opportunity for the right individual to join an established organization that is experiencing significant growth.

Responsibilities:

• Provide ongoing support across all key areas of customer onboarding lifecycle
• Audit all paperwork submitted by each customer to ensure accuracy and complete requirements
• Work with all utility providers and customers to obtain historic utilization needed to establish proper billing terms
• Create new utility accounts for customers including management of the deposit and transition lifecycle
• Enroll new accounts in data delivery service to ensure ongoing invoice continuity
• Troubleshoot utility notices and alerts to ensure the best customer service to our clients

Desired Characteristics:

• Strong interpersonal, analytical, and oral and written communication skills.
• Able to work independently and collaboratively
• Critical thinking skills

Qualifications:

• Successful candidate will have 1-3 years of customer service/onboarding, bill processing, or general project coordination experience
• Understanding of utility billing, rate structures, and tariff’s preferred
• Strong problem-solving skills and ability to think creatively
• Demonstrated customer service skills with the ability to collaborate and partner across multiple teams and external vendors
• Proficient in MS Office Suite, especially Excel
• Ability to multi-task, in a fast-paced, ever changing environment
• BS degree preferred

Location: Shelton CT/Hybrid

Compensation

$30.29 - $31.25 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.