Customer Account Representative

Customer Account Representative

Location: Bucyrus, OH Work Arrangement: Hybrid (In-office Tuesday, Wednesday, Thursday; Remote Monday, Friday)

What we do at Weir We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

Make your impact You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.

What you’ll do ⦿ Customer Account Management: Serve as the primary interface for an assigned portfolio of North American customer accounts, managing inquiries via phone and email, and ensuring prompt, accurate order entry and servicing. ⦿ Order Coordination: Track customer orders from quotation through production and delivery, coordinating closely with manufacturing, engineering, scheduling, and other internal teams to meet customer requirements efficiently. ⦿ Product Recommendation: Identify and recommend blade products tailored to customer specifications and machine needs, supporting custom blade solutions when standard products are unavailable. ⦿ Sales Support: Collaborate with the sales team to support the sales process, including quoting, opportunity tracking, and case management using CRM tools such as Salesforce. ⦿ Daily Operations: Manage multiple customer needs in a fast-paced environment, shifting priorities as required to deliver excellent service and resolve issues promptly. ⦿ Travel Requirements: Minimal travel expected; primarily office and remote work within the hybrid schedule. ⦿ Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

What you’ll bring

Must-haves:

⦿ Bachelor’s degree in business, economics, engineering, or related field preferred, or equivalent relevant experience. ⦿ At least one year of customer-facing experience with strong communication and problem-solving skills. ⦿ Proficiency in Microsoft Office (Outlook, Word, Excel) and experience with CRM software; Salesforce experience preferred. ⦿ Strong organizational and time-management skills with the ability to manage and prioritize multiple tasks effectively.

Nice-to-haves:

⦿ Experience in manufacturing, inside sales, purchasing, or industrial environments. ⦿ Familiarity with order entry systems such as Oracle and document workflow tools like AutoVue. ⦿ Technical product knowledge or willingness to learn manufacturing processes. ⦿ Ability to adapt quickly in a dynamic, fast-paced work environment.

Why join Weir? We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.

We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.

We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.

Benefits

⦿ Competitive pay ⦿ Career development and learning support ⦿ Access to global inclusion networks ⦿ Regional and team-specific benefits ⦿ Sharebuilder scheme ⦿ Wellness support for you and your family ⦿ Collaboration with global teams ⦿ Study support

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