Volunteer Engagement Supervisor

Title: Volunteer Engagement Supervisor

Department: BCFS Vol Mgmt & Performance

Location: Mesquite TX, Humanitarian Aide Center

Basic Function The Volunteer Engagement Supervisor will recruit, coordinate, supervise, and engage all individual and group volunteers in support of Buckner International programs and fundraising efforts. Coordinate scheduling of Humanitarian Aid Staff according to Volunteer work schedules. Assist in the management of the inventory database and details of incoming aid and outgoing humanitarian aid, assist in preparing shipments, and providing overall warehouse assistance.

Primary Responsibilities

• Ensure humanitarian aid volunteer activities are consistent with Buckner core competencies and the mission, vision, and values of the organization.
• Supervise volunteers; coordinate scheduling of volunteers and ensure Buckner humanitarian aid staff coverage of volunteer group times. Provide orientation and required training to staff as directed.
• Prepare for orientation meetings, special events and other projects related to Ministry Engagement activities as needed.
• Organize, implement and direct a comprehensive volunteer program that engages people through hands-on projects and continuing education of supported operational core programs at the Buckner Center for Humanitarian Aid.
• Engage, select, train, educate, and encourage volunteers for the humanitarian aid effort.
• Oversee humanitarian aid volunteer engagement activities and preparations for the Buckner Center for Humanitarian Aid.
• Maintain and provide current volunteer sensory engagement such as Buckner history, client stories, light, sound, welcome graphics, etc. to provide volunteers with a comprehensive well planned and satisfied experience
• Assist in the internal processing of all incoming humanitarian aid requests and ensure they are processed in accordance with established policies and procedures.
• Manage Humanitarian Aid “Volunteer Management System” to ensure application and registration function is working properly and consult with VMS partner on needed changes or corrections.
• Prepare and manage detailed records regarding all volunteerism and group activities benefiting agency, including maintaining computerized volunteer/activity database.
• Serve as a liaison between volunteers and Buckner staff; ensure ongoing program volunteer needs are met at the Buckner Center for Humanitarian Aid.
• Develop the volunteer Coach’s program by recruiting, supervising, and matching volunteer talents with job assignments.
• Drive Company owned and/or leased vehicles (truck and trailer, van, etc.) as needed to pick up donations including furniture, food, clothing, etc.
• Maintain cleanliness and organization throughout the warehouse.

Ensure quality and efficiency of tours for on-site volunteers conducted at the Buckner Center for Humanitarian Aid.

• Retain files and computer records along with varying types of information and data; retain project files in accordance with established policies and procedures.
• Work weekends as needed to meet business needs.
• Work with a culturally diverse population of youth, adults and families
• Assist with monitoring the physical condition of the building and grounds. Assist with the implementation of all safety programs.
• Manage program resources to ensure they are used efficiently and appropriately.
• Assist in identifying improvement options for current programs.
• Develop emerging leadership through professional growth and development.
• Assist with maintaining an effective record retention system for all humanitarian aid documentation. Provide reports to the Director of International Aid and other designated staff as requested.
• Assist with management of inventory applications to ensure database is properly functioning.
• Assist with Accurately processing and inventory of all donations in a timely manner.
• Assist with sorting all inventoried donations into the proper storage racks.
• Assist with Documenting all in-kind donations following established procedures.
• Assist with processing, pulling and finalizing shipments.
• Assist with loading and unloading of donations from vehicles, containers and from donor’s homes and/or businesses.

Other Responsibilities

• Maintain compliance with all Buckner policies, procedures, and requirements. Maintain knowledge of and compliance with all state and federal laws and regulatory requirements.
• Manage program resources to ensure they are used efficiently and appropriately aligned with approved business objectives.
• Responsible for supporting and representing Buckner at special events, activities, and other assigned functions.
• Travel domestically and internationally as needed to monitor, assess, and help develop programs.
• Attend and participate in meetings and training as required; facilitate meetings regularly as define by the communication framework and training as required.
• Develop emerging leadership through professional growth and development.
• Work successfully as a part of a team and responsible for developing and maintaining strong working relationships with co-workers.
• Perform special assignments, projects, and other duties as required. Education and Experience Requirements
• High School Diploma or GED is required to perform essential job functions. Bachelor’s Degree in a related field of study preferred.
• Requires a minimum of 2 years prior related experience with in-depth understanding of a comprehensive field of knowledge in project management, logistics, and cross-cultural communication for community program success.
• Requires willingness and ability to actively participate in and successfully complete CPR and First Aid training.

Other Requirements

• Requires proficient understanding of process design and procedures development and continuous improvement.

Requires proficient ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables.

• Requires in-depth understanding of the needs of the community normally acquired by prior related experience working with community-based programs.
• Requires ability to work under minimal supervision while exhibiting the proficient ability to observe and make accurate assessments of situations and take proper action.
• Requires ability to respond appropriately and professionally in crisis situations.
• Requires proficient ability to recruit and enlist volunteers to work at the Center for Humanitarian Aid.
• Requires ability to travel to various geographic locations, both domestic and international, and some overnight stays. Requires ability to obtain and maintain the necessary documentation to travel internationally.
• Requires jobholder to work before and after normal business hours, some nights and weekends, as needed to meet client and business needs including promptly responding to phone calls, text messages and emails.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with an appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Requires the ability to rent vehicles both domestically and internationally using required documentation. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to maintain confidentiality.
• Proficient working knowledge and ability to accurately and timely operate and perform computer-related tasks with specific equipment and software applications, including Microsoft Word, Excel, PowerPoint, and Outlook, required.
• Requires recognition that the organization is a faith-based organization operating with a commitment to Christian principles.
• Requires ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or 10 pounds continuously to move objects.
• Requires ability to walk frequently; occasionally stand for prolonged periods of time; occasionally required to squat, climb stairs, kneel and twist. Required to sit for prolonged periods of time, including extensive airline travel.
• Requires ability to speak clearly and make self-understood in face-to-face interactions; to articulate with extreme accuracy and precisions to give directions, speak on the phone, etc.
• Requires ability to communicate effectively orally and in writing.
• Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.