Bucherer USA

United States

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Added 4 days ago
Client Advisor, Rolex - Wailea, Hawaii
Bucherer USA
Wailua, HI
· Must have a polished and professional appearance with a positive attitude
Added 4 days ago
Client Advisor - Rolex - King of Prussia
Bucherer USA
King of Prussia, PA
Added 5 days ago
Client Advisor - Wailea
Bucherer USA
Wailea-Makena, HI
Must have a polished and professional appearance with a positive attitude
Added 5 days ago
Client Advisor - Palm Desert
Bucherer USA
Palm Desert, CA
Must have a polished and professional appearance with a positive attitude
Added 8 days ago
Client Advisor - Pentagon
Bucherer USA
Arlington, VA
Must have a polished and professional appearance with a positive attitude
Added 11 days ago
Client Advisor- Bal Harbour
Bucherer USA
Bal Harbour, FL
Must have a polished and professional appearance with a positive attitude
Added 15 days ago
Host - NYC Flagship
Bucherer USA
New York, NY
Must have experience hosting
Added 18 days ago
Client Advisor - Naples
Bucherer USA
Naples, FL
Must have a polished and professional appearance with a positive attitude
Added 18 days ago
Client Advisor - Rolex; Las Vegas Flagship
Bucherer USA
Las Vegas, NV
· Must have a polished and professional appearance with a positive attitude
Added 21 days ago
Operations Manager- Roosevelt Field
Bucherer USA
Garden City, NY
Must have knowledge of POS and Inventory management systems
Added 25 days ago
Client Advisor, Breitling Boutique - South Coast Plaza
Bucherer USA
Costa Mesa, CA
Must have a polished and professional appearance with a positive attitude
Added 25 days ago
Host - Rolex Meatpacking
Bucherer USA
New York, NY
Must have prior Luxury/High-end/Hospitality experience, along with customer service or retail experience · Must have experience hosting and serving non-alcoholic beverages to guests
Added 25 days ago
Client Advisor- Rolex; Palm Beach
Bucherer USA
Palm Beach, FL
Must have a polished and professional appearance with a positive attitude
Added 25 days ago
Seasonal Support - Seattle Rolex Boutique
Bucherer USA
Seattle, WA
Must have a polished and professional appearance with a positive attitude
Added 25 days ago
BU
Seasonal Support - Garden City, NY
Bucherer USA
Garden City, NY
- $18 to $19 USD / hour
Must have a polished and professional appearance with a positive attitude
Added 25 days ago
Seasonal Support - Chicago, IL
Bucherer USA
Chicago, IL
Must have a polished and professional appearance with a positive attitude
Added 26 days ago
Seasonal Support - Pentagon Mall
Bucherer USA
Arlington, VA
Must have a polished and professional appearance with a positive attitude
Added 27 days ago
BU
Service Client Advisor - Roosevelt Field
Bucherer USA
Garden City, NY
- $20 to $23 USD / hour
Must have a polished and professional appearance with a positive attitude · The ideal candidate must have at least 1-3+ years of retail experience, preferably in the luxury market
Added 27 days ago
Hospitality Specialist
Bucherer USA
Las Vegas, NV
· Must have prior Luxury/High-end/Hospitality experience, along with customer service or retail experience · · Must have experience hosting and serving non-alcoholic beverages to guests
Added 29 days ago
Watchmaker - Palm Desert
Bucherer USA
Palm Desert, CA
Added 29 days ago
BU
Watchmaker - Long Island City
Bucherer USA
Queens County, NY
- $75,000 to $105,000 USD / year
Added 29 days ago
BU
Training Assistant- Luxury Retail
Bucherer USA
New York, NY
- $67,000 to $73,000 USD / year
Added 29 days ago
Service Operations Associate - Seattle
Bucherer USA
Seattle, WA
Added 29 days ago
BU
Service Client Advisor, Time Machine
Bucherer USA
New York, NY
- $20 to $23 USD / hour
Must have a polished and professional appearance with a positive attitude · The ideal candidate must have at least 1-3+ years of retail experience, preferably in the luxury market
Added 29 days ago
Service and Operations Manager - Palm Beach
Bucherer USA
Palm Beach, FL
Must have knowledge of POS and Inventory management systems

Bucherer USA

Rolex Fifth Avenue Flagship Client Advisor

New York, NY, United States

Apply on tourneau.hire.trakstar.com About employer

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Job details

Experience: 3-5+ years’ experience in hospitality or luxury retail, preferably in watches or jewelry
Posting language: English
Posted: Oct 6, 2026

Original job description

Job Title: Client Advisor

Reports To: Rolex FIfth Avenue Flagship Retail Director

Division: Retail

OVERVIEW

The Client Advisor is responsible for providing outstanding client experience, and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an expert on the heritage and history as well as all the product lines of the brand.

The Client Advisor is a skilled experiential expert who partners with the store team to focus on elevating the clients’ in-store experience, ensuring outstanding delivery of surprise and delight moments and demonstrating an eagerness to strive for excellence, resulting in the development of long-term relationships and meeting /exceeding store sales and Key Performance Indicators (KPIs) including Mystery Shop Evaluations. This includes strategically following up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

ESSENTIAL JOB RESPONSIBILITIES

Ensure an Outstanding Client Experience

• Work to create a positive, inviting and elevated environment for the discerning client.

• Manage and prepare clients’ appointments for the day and ensure a well-organized day's flow to completion

• Create relationships with clients, demonstrating excellent product knowledge to educate the client, delivering the Rolex Way and following the Mystery Shopping framework

• Be enthusiastic and demonstrate a passion for the brand, advise and guide through engagement of clients with storytelling of the brand history and sharing of product knowledge

• Demonstrate deep knowledge and understanding of the brand’s unique heritage and history, the range of products, and specific product attributes and availability.

• Effectively build relationships, identifying / engaging with top clientele and creating an individualized journey leading to the delivery of results

• Full utilization of the CRM system. Obtain client contact information utilizing the CRM system to build an on-going relationship and elevate the Rolex discovery journey

• Make certain the visual presentation of the watches is consistent with the luxury image of the brand.

• Act as a mentor to other Client Advisors

• Attend training sessions to increase product knowledge

Meeting or Exceeding Sales Objectives

• At a minimum, must meet sales objectives for any given month, quarter and year

• Clearly understand daily sales objective and how it relates to weekly and monthly targets

• Ensure full coverage on the floor and build a strong presence on the floor

• Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future and consistently follow up with the clients as per guidelines. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.

• Consistently deliver surprise and delight moments, tailored to the clients’ journey to elevate thein-store experience

• Readily accept and incorporate constructive advice given by managers on how to improve client experience and sales performance.

Other

Strictly adhere to all store security procedures.
Help set up or close store depending upon shift, to include setting up cases and windows.
Serve as the designated floor runner as needed, responsible for preparing and retrieving watches upon team request throughout the day to support efficient client service.
Respect other Client Advisors fostering an environment of support and collaboration.
Adhere to the company dress code guidelines.
Work with team members to ensure the Rolex area is at all times clean and attractive.
Attendance is a crucial part of performance. Be on time.

Brand Management

Ensure appropriate visual merchandising of all Rolex products in the store.
Check stock on a daily basis and make certain Rolex watches are handled properly (Quality of the stock).
Execute all expectations of The Rolex Way in every client presentation.

Requirements

A passion for building clientele and selling.
Demonstrate an exemplary level of integrity and professionalism at all times.
Must be able to work a flexible schedule throughout the week.
Must have a polished and professional appearance with a positive attitude.
Meet and exceed company assigned goals, metrics and objectives

Qualifications

3-5+ years’ experience in hospitality or luxury retail, preferably in watches or jewelry
Bachelor’s degree in business, management or other related fields, preferred
Understanding of market trends in the luxury space
Excellent verbal and written communication
Team player, willing to take on additional projects as needed
Demonstrates strong interpersonal skills in order to develop rapport and strong partnerships across all authorized Rolex retail doors
Organized and detail oriented
Well versed in Microsoft Excel, PowerPoint, and Office
Flexible in availability for work schedule; must be available to potentially work evenings or weekends for events or visits as needed

Compensation Expectation: $80,000 - $100,000 plus eligbility for bonus.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Apply on tourneau.hire.trakstar.com About employer

More about this job

Skills

Sales
Coach clients
Product knowledge
Brand management
Merchandising
Communication skills
Interpersonal skills
Microsoft Excel
Microsoft PowerPoint
Microsoft Office

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